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The Bureau for
Management
• The Bureau for Management (M) provides a range of services
to the Agency in support of its development mission. These
include managing the operational budget, performance
monitoring, financial management, acquisition and assistance,
space planning, information technology, and business process
review services for the Agency.
Mission
To combine analytical expertise with excellent
strategic management and delivery of
a range of operational resources worldwide to
provide the best value possible for the
Agency.
Vision
Streamlined, unified management and delivery
of operational resources to support the
Agency’s critical mission needs domestically
and overseas.
Key Activities
• Centralize and integrate the management and administration of Agency
goods and services worldwide. Provide strategic analysis, policy, guidance
and compliance; oversight and evaluation of contracts and grant awards;
connectivity and mobility through information technology; management
of property, facilities, records, travel, and transportation; and accounting,
financial controls, and compliance. Direct and support reform efforts with
an emphasis on proactive strategy, policy enforcement, and systems
modernization.
Customer Code
• M Bureau Employees: Make sure that employees understand M Bureau vision,
mission, and strategy and processes and are motivated to support these in a
maximally productive and innovative way.
• Other USAID Bureaus: Collaborate seamlessly to deliver results that reflect a
unified Agency working together to achieve our mission, goals and objectives.
• The Administration: Support and comply with Administration initiatives, guidance
and requirements.
• Congress: Provide requested information about our activities and their oversight.
• The Public: Provide information proactively, transparently and accessibly about
our organization and activities.
Customer Service
Performance Standards
• Timely: We promise to deliver our services in the agreed-upon timeframe, and if
we cannot, we promise to negotiate with you a deadline that we can meet.
• Quality: We promise to deliver quality goods, services and information in a
manner that is both useful and accessible.
• Comprehensive: We promise that our response will be comprehensive to address
your needs within our operational scope. If we are not the provider you need, we
will locate the appropriate party to serve your needs, put you in touch with them,
and remain accessible in the event you require further assistance.
Five Unique Offices...One Shared Belief:
"Operational Excellence Through Customer Service"
a.k.a.
"The Customer Code"
M/CIO
M/OAA
M/MPBP M/MS
M/CFO
Bureau for
Management Branches
M
AA/M
M/CIOM/CIO/OCIO
M/CIO/PAD
M/CIO/PAD/PCM
M/CIO/PAD/AM
M/CIO/PAD/BCIP
M/CIO/IPM
M/CIO/IPM/PQM
M/CIO/IPM/ECM
M/CIO/IPM/EM
M/CIO/ITO
M/CIO/ITO/SD
M/CIO/ITO/IO
M/CIO/ITO/DA
M/CIO/ITSD
M/CIO/ITSD/PM
M/CIO/ITSD/KM
M/CIO/ITSD/CS
M/CIO/IA
M/CIO/IA/CRM
M/CIO/IA/SO
M/CIO/IA/VV
M/OAA
M/OAA/OD
M/OAA/DCHA
M/OAA/EGAT
M/OAA/GH
M/OAA/GRO
M/OAA/T
M/OAA/CAS
M/OAA/POL
M/OAA/EVAL
M/OAA/COPP
M/CFO
M/CFO/ICFO
M/CFO/FS
M/CFO/CAR
M/CFO/CAR/AST
M/CFO/WFS
M/CFO/WFS/CT
M/CFO/CMP
M/CFO/P
M/CFO/APC
M/CFO/FPS
M/MS
M/MS/OD
M/MS/HMD
M/MS/TT
M/MS/IRD
M/MS/OMD
M/MPBP
M/MPBP/POL
M/MPBP/BUD
M/MPBP/PERF
M/MPBP/AMD
Assistant to the
Administrator (AA/M)
• Through the leadership provided by the Assistant to the Administrator, the
Bureau for Management provides “Operational Excellence through the
Delivery of Mission-Critical Goods and Management Services.” It serves
as the Agency’s principal advisor for management and administration,
supporting operations worldwide. AA/M ensures the integrity of
information, financial, acquisitions, and logistical support systems that
enable the implementation of Agency programs worldwide. The office
directs reform efforts with emphasis on proactive strategy, policy
enforcement, and systems modernization.
Office of Management Policy,
Budget, and Performance
(M/MPBP)
• Supports the Assistant to the Administrator directly
by providing analysis, policy guidance, performance
monitoring and budget leadership. Responds to
Congressional inquiries and prepares senior Agency
officials to testify before Congress concerning
management issues. Ensures compliance with related
legislative directives.
Office of Management Policy,
Budget, and Performance
(M/MPBP)
• Policy Division (M/MPBP/POL)
• Budget Division (M/MPBP/BUD)
• Performance Division (M/MPBP/PERF)
• Administrative Management Division (M/MPBP/AMD)
Office of Management, Policy,
Budget, and Performance
M/MPBP
M/MPBP/POL
M/MPBP/BUD
M/MPBP/PERF
M/MPBP/AMD
Office of Acquisition and
Assistance (M/OAA)
• Responsible for providing stewardship of taxpayer funds
through the management, evaluation and awarding of USAID
awards, which include contracts, grants, cooperative
agreements and other tools that serve to deliver foreign
service. Priorities include creating award packages that attract
development partners, negotiating goods and services, and
efficiently secures and allows the Agency to administer
awards that meet the development mission.
Office of Acquisition and
Assistance (M/OAA)
• Office of the Director (M/OAA/OD)
• Democracy, Conflict Resolution & Humanitarian Assistance Division (M/OAA/DCHA)
• Economic Growth, Agriculture & Trade Division (M/OAA/EGAT)
• Global Health Division (M/OAA/GH)
• GDA, Regional & Other Division (M/OAA/GRO)
• Transportation Division (M/OAA/T)
• Cost, Audit and Support Division (M/OAA/CAS)
• Policy Division (M/OAA/POL)
• Evaluation Division (M/OAA/EVAL)
• Compliance and Oversight of Partner Performance Division (M/OAA/COPP)
Office of Acquisition and
Assistance
M/OAA
M/OAA/OD
M/OAA/DCHAM/OAA/EGAT
M/OAA/GH
M/OAA/GROM/OAA/T
M/OAA/CAS
M/OAA/POLM/OAA/EVAL
M/OAA/COPP
Office of the Chief
Information Officer (M/CIO)
• Responsible for Agency’s information resources management and
ensures connectedness and mobility for all Agency customers.
Priorities include providing advanced technology to improve day-
to-day operations as well as response to crisis, disasters and
humanitarian assistance situations. Aims to modernize IT
infrastructure, support organizational efficiencies, and ensure
compliance with U.S. government-mandated IT reforms.
Office of the Chief
Information Officer (M/CIO)
• Immediate Office of the CIO
(M/CIO/OCIO)
• Planning & Administration Division
(M/CIO/PAD)
o Program and Contract Management Branch
(M/CIO/PAD/PCM)
o Acquisition Management Branch (M/CIO/PAD/AM)
o Budget and Capital Investment Planning Branch
(M/CIO/PAD/BCIP)
• Information and Process Management
Division (M/CIO/IPM)
o Process and Quality Management Branch
(M/CIO/IPM/PQM)
o Enterprise Change Management Branch (M/CIO/IPM/ECM)
o
• IT Operations Division (M/CIO/ITO)
o System Development Branch (M/CIO/ITO/SD)
o Infrastructure/Operations Branch (M/CIO/ITO/IO)
o Database Administration Branch (M/CIO/ITO/DA)
• IT Service Delivery Division (M/CIO/ITSD)
o Project Management Branch (M/CIO/ITSD/PM)
o Knowledge Management Branch (M/CIO/ITSD/KM)
o Client Services Branch (M/CIO/ITSD/CS)
• Information Assurance Division (M/CIO/IA)
o Compliance and Risk Management Branch (M/CIO/IA/CRM)
o Security Operations Branch (M/CIO/IA/SO)
o Validation and Verification Branch (M/CIO/IA/VV)
Office of the Chief
Information Officer
M/CIOM/CIO/OCIO
M/CIO/PAD
M/CIO/PAD/PCM
M/CIO/PAD/AM
M/CIO/PAD/BCIP
M/CIO/IPM
M/CIO/IPM/PQM
M/CIO/IPM/ECM
M/CIO/IPM/EM
M/CIO/ITO
M/CIO/ITO/SD
M/CIO/ITO/IO
M/CIO/ITO/DA
M/CIO/ITSD
M/CIO/ITSD/PM
M/CIO/ITSD/KM
M/CIO/ITSD/CS
M/CIO/IA
M/CIO/IA/CRM
M/CIO/IA/SO
M/CIO/IA/VV
Office of the Chief Financial
Officer (M/CFO)
• The M/CFO’s mission is to establish and maintain
sound financial management practices which
advance the Agency’s mission, goals and objectives.
This is achieved through the collection and
distribution of financial information, advisory and
analytical services to the Agency, partners and other
constituents.
Office of the Chief Financial
Officer (M/CFO)
• Immediate Office of the CFO (M/CFO/ICFO)
• Financial Systems Division (M/CFO/FS)
• Central Accounting and Reporting Division (M/CFO/CAR)
• Washington Financial Services Division (M/CFO/WFS)
o Credit Team (M/CFO/WFS/CT)
• Cash Management and Payment Division (M/CFO/CMP)
• Payroll Division (M/CFO/P)
• Audit, Performance and Compliance Division (M/CFO/APC)
• Financial Policy and Support Division (M/CFO/FPS)
Office of the Chief Financial
Officer
M/CFO
M/CFO/ICFO
M/CFO/FS
M/CFO/CARM/CFO/CAR/AST
M/CFO/WFS
M/CFO/WFS/CT
M/CFO/CMP
M/CFO/P
M/CFO/APC
M/CFO/FPS
Office of Management
Services (M/MS)
• Worldwide oversight and management of the Agency
infrastructure, including real property and asset management,
facilities maintenance, travel, and transportation of goods and
effects. Priority issues include consolidation of USAID and
Department of State Support Services; International
Cooperative Administrative Support Services (ICASS);
domestic and overseas space management; and continuity of
operations planning.
Office of Management
Services (M/MS)
• Office of the Director (M/MS/OD)
• Headquarters Management Division (M/MS/HMD)
• Travel and Transportation Division (M/MS/TT)
• Information and Records Division (M/MS/IRD)
• Overseas Management Division (M/MS/OMD)
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