Improving Physician Communications in Healthcare

A TelmedIQ Webinar Presentation:

Improving Physician Communication

[The Webinar Will Begin Shortly]

Webinar Housekeeping1. Questions• There will be a Q&A session at the end

of the webinar. • Use the question panel in GoToWebinar

to ask a question directly.

#futureofmessaging

Joshua KermischGroup Vice PresidentGrowth, strategy and operations of hospitalist programs in 24 hospitals across ten states

About the Hosts

Ben MooreCEO TelmedIQ15 Years of secure/critical mobile communications and 2 registered patents for telecommunications

Shweta PatelVice President of OperationsOperations of 13 hospitalist programs and related post-acute practices made up of 127 physicians, 17 advanced practice providers and 8 nurses

• About Sound Physicians

• Understanding Inefficiency to Get to Efficiency

• An Operations POV-The 3 Benefits of Mobile Communications

• Beyond HIPAA Compliancy

• Q&A

Agenda

Sound PhysiciansAcute Episode of Care—the way it should be.

Core Specialties:

Acute Care Hospitalist Services

Transitional Care Services

Emergency MedicineServices

Resonant PhysicianAdvisory Services

Intensive Care Services and Management

Sound PhysiciansOur Core Mission

QUALITY

SERVICE

TEAMWORK

INNOVATION

INTEGRITY

Sound Physicians

QUALITY

SERVICE

TEAMWORK

INNOVATION

INTEGRITY

Our Core Mission + Healthcare Communications Hub

Dedication to creating the best clinical outcomes and processes

Exceed the expectations of our patients and the medical community

Commitment to collaboration in care

Creative and skillful problem solving that drives improvement

Commitment to our patients, our practice, and our partner hospitals

Understanding Efficiency ThroughInefficiency

How can we best leverage technology to improve communications?

Q.

Understanding Efficiency ThroughInefficiency

How can we solve the inside/outside communications issue?

Q.

Understanding Efficiency ThroughInefficiency

The inefficiencies of a call center.

• Indirect communications is inefficient

• Call centers have a high turn-over rate

• Message delivery reliability is always an issue

• Finding the right person to contact is difficult

• Costs become increasingly high as you scale

The Cost Inefficiencies of aCall Center

$250,000+Annually

Replacing Call Center Operations

12

Secure two-way mobile communications.

The Problem?

13

Nurses who don’t have the same messaging app.

?

The Cloud and Online Token Messaging

14

• Nurses can message hospitalist securely online

• Real-time two-way communications

• Message status and read receipts

• Assurance that messages will be received

• Assurance that messages will be acknowledged

15

An Operations POV - 3 Benefits of Mobile

Improved Relationship between Hospitalists, Nursing, Case Management and Medical Staff.

16

An Operations POV - 3 Benefits of Mobile

Leveraging IT for their expertise in providing application support. Not infrastructure support.

17

An Operations POV - 3 Benefits of Mobile

Reducing the cost of care. Improving the quality of patient care.

HIPAA compliant communication solutions that simplify the coordination of patient care.

About TelmedIQ

300+ healthcare organizations and 80,000 end usersrepresenting some of the largest health systems in the U.S.

Our Customers

The Evolution of Healthcare Communications

20

On-Call Schedule Recognition

• Continuous Alerting

• Escalation Rules

• Staff Visibility of Message Reads

Tracking and Escalations

Patient Hand-Offs“According to Joint Commission research, up to 80 percent of serious

medical errors involve miscommunication during the hand-off between

medical providers.”

1. Communications gaps were the leading cause of sentinel events reported to The

Joint Commission between 2005 and 2014.

2. It is malpractice insurance agency’s single most common factor leading to

claims.

3. Many of these adverse events are caused by lack of effective hand-off

communications as patients move from one care setting to another.

Patient Centric Messaging & Handoffs

25

• Rauland, Hill-Rom, SimplexGrinnell and Others

Nurse Call Integration

Advanced Analytics

• Trend Visualization• Triggers

Are your staff currently using smartphones in a workplace setting?

Are multimedia files (photos, videos, voicemails) stored ‘in the clear’ on mobile device memory?

What is an effective “Bring Your Own Device” policy?

Communications and Security Audit

Learn more in a communications and security audit and a demo of TelmedIQ.

Q&A

Connect with us at HIMSS16Booth #12110 and Mobile Health Section #15021

Thank You for Attending

Visit www.TelmedIQ.com to learn more

Or contact us directly at:

p. 1.888.364.9305

e. sales@telmediq.com

to receive a free demo of our solutions.