Nomad - NHS North West

nomadat the centre of mobile and flexible working

© Nomad 2009

Mobile & Flexible Working in Local Government

“Technology enabled transformation”

Introduction

• About Nomad

• Why Mobile & Flexible Working?

• The ReGS & SARAH Projects

• Accommodation and work styles

• Lessons learned

• Discussion

nomadat the centre of mobile and flexible working

• National Forum for sharing learning

• Supported by key suppliers – sponsorship

• Knowledge base – online catalogue

• Collective experience across local government

• Transitional period

• Building a vibrant online community to support change

Work is …?

… changing!

Mobile & Flexible Working

• Improved Work Life Balance• Better health• Less stress• Higher motivation and better morale

• Improved productivity• New processes that reduce or eliminate administration• Better use of time to deal with more cases

• Improved use of accommodation• Hot desking and touch down • Home based working and flexible working

• Environmental Benefits• Less travel and congestion (air quality & climate change)

Local Government Examples

• Council Tax & Benefits• Salford

• 48% productivity • Sickness down by 75%• Planned office savings

• Social Housing• Peterborough

• Cost of service £7m to £5.4 million

• Routine repairs – ave time down from 20 to 7 days.

• Housing Benefits• East Riding

• £200k saving pa• PI 40 days to hours• 7 less staff

• Flexible working• Hertfordshire Workwise

• 16% less workstations• 16% less floor area• 10% less in work travel

Innovation (5 years ago)

Cemetery Headstone Inspection

Real time, integrated solution utilising Tablet PC’s

a Project NOMAD proof of concept

(and still used daily!)

The national project developing new ways of working across the range of Regulatory Services

• Transforming Environmental Health, Trading Standards and Licensing

• Delivering solutions to support mobile, home and flexible work styles

• Breaking dependency on the office by developing tools to meet all officer, lone worker & manager needs

• Delivering better regulation to business and protecting the public

Project SARAH (Homecare)

• Continuity of service

• More efficient, responsive & flexible service

• Greater accountability of service provision

• Web access for confirmation of service delivery

• More timely processing of overtime payments

• Direct access to Key Safe information

• Dynamic updating of rosters

• Safer lone working environment

• Improved communications

• Reduced administrative burden

Benefits (Family, Carer, Service)

Ambitions

• Spend more time on site, with clients and with businesses

• Reduce travel times• Reduce administration

• Improve efficiency & reduce cost

To exploit new technology and;

Westgate Plaza One

"Creating a 21st Century Market Town!"

Paperless Office – Myth or Reality?

Position clear before …

Paper records;

• 3.5km of paper (or 9.25 Eiffel Towers!)

• Storage would have required >25% of the new office space

But now?

Hotbox Storage - clear desk policy

Hot Desk with Tablet PC

Tablet PC, Printer & Field Case

Lessons Learned

• Technology works (mostly)

• Strong leadership and senior sponsorship essential

• Don’t underestimate complexity of organisational change

• Involving people - be careful to manage [balance] expectations

• Pioneering R & D is great - but time and resource hungry

• Hearts and minds

Considerations

• Security

• Data sharing

• NLPG/LLPG Single Business Account

• Leadership & management of dispersed workforce

• Workforce development

• Peer support

• Long term impacts?

keneastwood@barnsley.gov.uk

www.projectnomad.org.uk