View
350
Download
1
Category
Preview:
DESCRIPTION
Presentation about how people are suing Patient Opinion
Citation preview
Online feedback for service improvement
James Munro
How are services using this?
Depends on your metaphor
Survey?Newspaper?Conversation?Healthcare?
Culture change
??Reputation
Data
Involvement
Service improvement
Data
What are people saying about…?
Reputation
How do we look?
Involvement
How do we empower our users and carers?
Service improvement
How do we continuously improve?
Culture change
Bringing the patient voice into the heart of care
Or just being human
Giving the organisation a friendly face
Involving everyone
Our web site Your web site
Links and widgets Postal and phone Digital TV Mobile phones
james.munro@
patientopinion.org.uk
Recommended