Regional er meeting nov 22 2013

Interior Health AuthorityTrauma and Emergency Services – Strategic Planning Day

Patient Transport Update – Is it getting better, or worse ?

Lawrence Takeuchi M.D., M. Sc., FRCPC

Regional Medical Director, Patient Transport Services – IHAAnesthesiologist and Intensivist, Royal Inland Hospital – Kamloops B.C.

Board Examiner, Critical Care Medicine - Royal College of Physicians and Surgeons of Canada

Brent Hobbs RNNetwork Director, Patient Transport Services

Deborah – Lyn Watson RNTeam Leader, High Acuity Response Teams

Sending M.D. tries to arrange a transport to a higher level of care

Sending M.D. tries to arrange a transport to a higher level of care

Has to talk to multiple people …

Sending M.D. tries to arrange a transport to a higher level of care

Has to talk to REPEAT the story over and over …

Sending M.D. tries to arrange a transport to a higher level of care

Didn’t they say the ambulance was coming …

Wasn’t somebody supposed to call me back ?

Sending M.D. tries to arrange a transport to a higher level of care

Is anybody coming … ???

Sending M.D. tries to arrange a transport to a higher level of care

Who’s to blame … ???

IHA Patient Transport Service (PTS) IHA Sending Hospital

Sending M.D. tries to arrange a transport to a higher level of care

Who’s to blame … ???

Is PTS to blame for the cumbersome ‘transport system ‘ arrangements ?

Sending M.D. tries to arrange a transport to a higher level of care

Who’s to blame … ???

IHA Patient Transport Service (PTS) ???

IHA Patient Transport Service (PTS) – goes to battle for you

IHA Patient Transport Service (PTS) – sometimes we take our lumps …

IHA Patient Transport Service (PTS) – keeps fighting !!!

IHA Patient Transport Service ( PTS )

‘ Trying to create a better transport system ‘

‘ Trying to create a better transport system ‘

For all of us

TRANSPORT IN THE INTERIOR

Current Issues

Transport in the InteriorCURRENT ISSUES

BCEHS ( Government )

B.C.Ambulance Service( BCAS )

Patient Transfer Network ( PTN )

Patient Transport Service( PTS )

1. Too Many Silos

Transport in the InteriorCURRENT ISSUES

BCEHS ( Government )

B.C.Ambulance Service( BCAS )

Patient Transfer Network ( PTN )

Patient Transport Service( PTS )

1. Too Many Silos

Current Issues2) Too many points of access

1 800 561-1333 (PTN – Patient Transfer Network / formerly B.C. Bedline)

OR

1 250 320-1861 ( B.C. Ambulance Dispatch )

WHO DO I CALL ???

WHICH PHONE NUMBER ???

PATIENT TRANSFER NETWORK ( PTN )

A process in evolution

PATIENT TRANSFER NETWORK ( PTN )

A process in evolution