Relationship And Communication Skill

Relationship and communication skillRelationship and communication skillmake difference make difference

Kumarmahi

Mission statement Mission statement

• The more skilled you are at The more skilled you are at relating with others, the greater relating with others, the greater the likelihood that you will the likelihood that you will maximize your own and others maximize your own and others happiness and contribute less happiness and contribute less to human misery and pain.to human misery and pain.

Relationships provide us Relationships provide us

• Love, Love,

• Intimacy, Intimacy,

• Reassurance of worth, Reassurance of worth,

• Tangible assistance, Tangible assistance,

• Guidance Guidance

• Informational support and Informational support and

• Emotional support. Emotional support.

Relationship and communicationRelationship and communication

• You can make a significant difference You can make a significant difference in the quality of your interpersonal in the quality of your interpersonal relationships through improved relationships through improved communication.communication.

• Communication is a learned behavior.Communication is a learned behavior.

• When you practice, you perfect new When you practice, you perfect new skills.skills.

• HesitationHesitation

• Doubt Doubt

• Result Result

• Encouragement Encouragement

• FeedbackFeedback

• Appreciation Appreciation

We feelWe feel We needWe need

Difficult Difficult SituationsSituations

• • Identify common communication Identify common communication problemsproblems

• • Develop skills inDevelop skills in

non-verbal messagesnon-verbal messages

listening actively and empatheticallylistening actively and empathetically

• • Enhance your ability to handle difficult Enhance your ability to handle difficult situations without being manipulatedsituations without being manipulated

• Aware of interpersonal issues Aware of interpersonal issues

• Giving and receiving emotional support Giving and receiving emotional support

Effective communication helps in..Effective communication helps in..

• making requestmaking request

• handling conflictshandling conflicts

• expressing difficult feelingsexpressing difficult feelings

• giving emotional supportgiving emotional support

• understanding different point of viewsunderstanding different point of views

• understanding other persons emotions understanding other persons emotions and handleand handle

What we gainWhat we gain

• More respect.More respect.

• More influence.More influence.

• More comfortable with conflict.More comfortable with conflict.

• More peace of mind.More peace of mind.

• More satisfying closeness with others.More satisfying closeness with others.

• A healthier life.A healthier life.

Barriers and gateways to Barriers and gateways to communicationcommunication

Listening and sharingListening and sharing

• Tell others what you think, feel and Tell others what you think, feel and want, want,

• Ask others what they think, feel and Ask others what they think, feel and want.want.

• It is a matter of good communication, It is a matter of good communication,

• communication is the solvent of all communication is the solvent of all problems.problems.

Communication barriersCommunication barriers

Listening Listening

• Resist Resist

• Mind readingMind reading

• MisinterpretMisinterpret

• Judge Judge

• Passive Passive

• Preoccupation Preoccupation

Sharing Sharing

• Impulsive Impulsive

• BlameBlame

• Criticize Criticize

• Revenge Revenge

• DominateDominate

• AvoidAvoid

• Rigid Rigid

Effective communication Effective communication

Listening Listening

• Open Open

• AttendAttend

• ListenListen

• Empathize Empathize

• Understand Understand

Sharing Sharing

• AcceptanceAcceptance

• RespectRespect

• Positive Positive

• SupportiveSupportive

• ExpressExpress

Everyone differs Everyone differs

• Perception Perception

• Self-talkSelf-talk

• Visual imageVisual image

• ExplanationExplanation

• Expectation Expectation

Gender difference Gender difference

Men Men

• To feel accepted. To feel accepted.

• To feel admired. To feel admired.

• To feel appreciated. To feel appreciated.

• To feel approved of. To feel approved of.

• To feel trustedTo feel trusted. .

Women Women

• To feel validated.To feel validated.

• To feel respected.To feel respected.

• To feel understood.To feel understood.

• To feel reassured.To feel reassured.

• To feel cared about.To feel cared about.

When we turn to others..When we turn to others..

• We share our inner feelings only with We share our inner feelings only with DDearear/ N/ Nearear one, because they use their one, because they use their EarEar (listen). (listen).

Did you notice Did you notice earear denote that denote that

• EEmpathympathy

• AAcceptancecceptance

• RRespectespect

Do you know what Do you know what listeninglistening means is?means is?• LLearn to wait before you speakearn to wait before you speak• IInitiate someone to share their feelingsnitiate someone to share their feelings• SSilently observe ilently observe • TTest your understanding by using est your understanding by using

paraphrase, reflect backparaphrase, reflect back• EEmpathizempathize• NNeed your acceptance and understanding but eed your acceptance and understanding but

not your premature advicenot your premature advice

7 STEPS TO SUCCESSFUL COMMUNICATION7 STEPS TO SUCCESSFUL COMMUNICATION

• Listen more carefully and responsivelyListen more carefully and responsively

• Explain your conversational intent and invite consentExplain your conversational intent and invite consent

• Express yourself more clearly and completelyExpress yourself more clearly and completely

• Translate your complaints and criticisms into specific Translate your complaints and criticisms into specific request and explain your requestrequest and explain your request

• Ask questions more open ended and more creatively Ask questions more open ended and more creatively

• Express more appreciationExpress more appreciation

• Adopt the continuous learning approach to livingAdopt the continuous learning approach to living

• Do more than exist - liveDo more than exist - live

• Do more than touch – feelDo more than touch – feel

• Do more than look – observeDo more than look – observe

• Do more than read – absorb Do more than read – absorb

• Do more than hear – listenDo more than hear – listen

• Do more than listen – understand Do more than listen – understand

- John.H.Rhoade- John.H.Rhoade

• For more resourcesFor more resources

Please visit Please visit

http://stress-coping.blogspot.com/

http://kumarmahi07.webs.com/

Thank you Thank you