Revera Health Care: Supervisor's Conference May 1, 2014

Dignity, power and patients and the songs we sing

Revera Supervisor’s ConferenceMay 1, 2014

Kathy Kastnerwww.BestEndings.com

The power of song

• We trust you’ll be a positive force• You trust you‘ll be a positive force

What do I know

Health Canada National Advisory Committee: Client-Centred Care in the Canadian Home and Community Sector

Dignity: EvidenceThat word we all need to hear to believe

• health care workers need to recognize that they themselves need dignity in order to promote dignity in others.

Epiphany: We all want the same thing!

To be heard and listened toTo be treated with Respect

Communicating

Communication Power

• “what we say, how, when, where and why we say it, and who we say it to

• “using jargon…if the person they are speaking to does not understand it, is alienating, or even unsafe.

• “ the language used by patients and clients – even if it is not what you would use in your natural speech – is important in order to forge a therapeutic relationship

• http://www.rcn.org.uk/development/practice/cpd_online_learning/dignity_in_health_care/communicating_with_dignity

Simple words. Or are they?

• Stool • Administer • Apply • Notify

• Dressing

• Poop• Give• Put on, use• Tell• Bandage

Dignity and Power and the songs we sing

what counts

Dignity and Patients:you hold the power

• Kathy Kastner• kathyk@bestendings.com• @kathykastner