Chapter-4Supervisor’s Role in HRD

Formal organization structure

Top level

Middle level

Lower level

Innumerable Operators

President, CEO,MD, Bord of Directors

Production Managers, Marketing Managers, Financial Managers, HRM

Supervisor in production, Area sales managers, CA in finance

Operators in production, salesman in marketing, Account clerk, general clerk

Importance of supervisor in HR management

1. They have to handle a large no of workers coming from different cultures, educational background and different values.

2. They have to transform the strategies, policies and goals of top management to the operating level.

3. The supervisor has to combine the managerial skills as well as operative skills.

Importance of HR Development

The importance of HRD is as follows1) All the resource in an organization are

controlled and managed by Human resource. If their skills are developed effectively then it can cause great advantage to the organization.

2) As human resource are not rated capacity, their work efficiency depends upon their mental condition. Their mental ability can be developed to a great level.

3. Through proper motivational development the willingness of an employee can be increased up to his ability.

4. The ability of an employee can be increased through proper training and development.

5. Training of the employee results into incremental advantage. A trained employee produces more & maintain quality.

Need For Training

The need for training arise due to the following factors

1) Human resource is not available in the from needed by a company. Training prepares the employee to work in the particular environment.

2) Training provides opportunity for the growth of the employee.

3) The profit margin of the company can be increased through maximum use of the resource, it can be achieved by training of employee.

4) Training helps the company in developing quality product that results in building of a brand image and customer satisfaction.

5) Training helps the employee to learn the latest market trends and technologies and keep them updated.

6) Even experienced employee needs training during the clubbing of process, employee reshuffling caused by merger.

Importance of training

The following are the advantages gained from training.1. High productivity: productivity = output/inputTraining results into less input with greater output. 2. Cost control: Training develops the skills of an

operator to reduce the wastage.3. Cost reduction: Training develops new ideas and

methods of job performing in employee. This reduces the cost.

4. High quality: Trained employee always maintain the quality standards. This results in customers satisfaction.

5. Reduced supervision: Trained operators rarely need supervision.

6. Reduction in accidents: Trained operators knows how to handle a complex situation.

7. Balanced organization structure: Trained employee generally prefer to stay with the company due to job satisfaction.

8) Improved morale, discipline and performance standards: Training program satisfies the employee. This improves the morale of the employee.

9) Job satisfaction: Trained worker always enjoy their work . This results into job satisfaction.

Forms of Training

The different forms of training are:1. Induction training2. On the job training3. Promotion training4. Refresher training5. Specific training

Induction training

When an employee joins the company he is given induction training.

The new employee are informed about the history , achievement, structure, manual and policies of the company.

Such training makes the newly joined employee aware about the company

On the job training(OJT)

This form of training is necessary for the new employee or an existing employee who is required to operate a new machine.

The trainee is trained under some experienced employee of the company performing the same job.

Promotion Training

It is necessary for an employee who is promoted to the higher position.

Such training is given so that he can handle higher responsibilities.

Refresher training

Refresher training is required to be given to the existing employee where some new machine or technology is adopted by company.

Refresher training encourages the employee to learn some new policies and technologies.

Specific training

It is required by the employee who are required to go for a totally new project

Such training is given to specially chosen team or task-force.

DefinitionsEmployees are classified into two categoriesManagers: From text-book page-102 Non-Managers: From text-book page-102

Types of training

Training methods for operator1) On the job training2) Vestibule training3) Apprenticeship

1)On the job training

In this type of training the employee is put under some experienced operator or the supervisor

As the training is provided on the job it is identified as “on the job training”.

The success of the training depends on the motivation of thee trainee to learn.

Advantages and Disadvantage :text book

2)Vestibule training

In this method, the trainee is trained in separate training workshop.

Qualified instructor are appointed for giving training

The training is given on dummy machines. Advantages and Disadvantage :text book

Apprenticeship

It a kind of training provided to the new employee

It is the combination of the above two method.

After some inductive training, the employee is put on the regular job as “apprentice”

Here learning and earning is done at the same time.

Eg: medical apprenticeship, welder, electrician etc

Advantages and Disadvantage :text book

Managerial training

4) Role play method5) Case study method6) Business games7) Grid training method8) T-group training.

Role play method

The trainee manager is assigned a specific role.

He will be required to interact with a person or a group.

There after some improvements and suggestion are given to him.

Case study Method

In this method a business situation is brought in to the class-room.

It is done through the study material and data gathered.

Then a general discussion is done and related results and facts are discussed

Business games

Here two teams are made and both the teams compete to attain some common objective.

Both the teams are put in the same environment.

The act of both the teams are observed, recorded and analyzed with the help of computer.

T-group training

In this method a training group of 10 to 15 trainee managers.

They are given training in informal manner.This method develops the skill of the

managers in the interpersonal relations.The managers comes to the solution to the

problem in a participative manner.

Need and importance of motivation

As man is a living resource guided by expectation and emotions, motivational efforts can improve the efficiency of human resource.

Importance of motivation

Motivation is importance for following reason1) Human resource is not a rated capacity, if

they are motivated intelligently they work with maximum potential .

2) With proper motivation the gap between the ability to work and the willingness to work, can be reduce.

3) Motivational efforts encourages the people to develop their skills and abilities through training

4) Highly motivated group behaves in a professional manner.

5) Motivational efforts contribute to the job satisfaction

6) People prefer to stay with the organization for longer duration

Motivation= Expectation * Valance

Performance = Ability * Motivation

Need for Motivation

1) To develop excellent in human resource : Through research it is found that in normal condition only 20% to 30% of human abilities are deployed. Motivational efforts bring up such abilities up to 80% to 90%.

2) Eagerness in accepting the challenge: generally people resist to change. But highly motivated people prefer to work under competitive and challenging environment.

Need for Motivation

3)Lower absenteeism:One of the main cause of the absenteeism is

lack of motivation. Active and appropriate motivation

encourages people to be closer to the job and expected performance

4)Reduced in the employee turnover:Employee turnover=No of employee leaving the job during the period *100

average no of employee during a period

As the motivated people are satisfied with the organization, they prefer to stick with organization for a longer time.

Thus employee turnover is reduced

5) Higher degree of job satisfaction: Motivated people are satisfied with their

work and organization.Thus motivational efforts directly contribute

towards the building of satisfied work force.Generally motivation is provided in financial

and non-financial measures.

Supervisor’s role as a trainer and motivator

Supervisor are the connecting link between the higher management and operators.

They pass the orders of the higher management to the workers and submit the demand and expectation of the workers.

Thus supervisor play important role as trainer and motivator

Supervisor’s role as trainer

Supervisor’s role as a trainer to the operator plays the following role

1) He motivates the higher management for imparting budget for the training of the workers

2) He possess latest technical knowledge and he imparts the same to the workers working under him

3) He is the one who prepares training module for the new operators as well as for the experienced workers

4) The supervisor is the one who is very close to the workers, so he can easily understand their problems and expectations which can be submitted to higher management

Supervisor’s role as motivator

Supervisor possess higher level of human skills. He is the one who can plan, organize, assign and measure the performance of operators

The supervisor serves as the link between the higher management and workers. They can motivate the workers to achieve the goals and target set by higher management.

During changing situation in the business environment the supervisor plays a crucial role in convincing the operators to adopt change.

The supervisor is the one who devices the techniques and rewards for those contributing to higher productivity

He can implement new ideas and higher productivity method after getting approval from higher management

Need, importance and use of Counseling and Mentoring

As oiling and greasing is required for smooth operations of machines, the counseling is required for smooth interpersonal relations.

Counseling improves the mental health of the person.

Need for counseling

1) An employee is facing a problem :when an employee is facing some problem-

like social, family, economic or company related, then such state affects his job performance

An advice or counseling can help in solving his problem

2)Generation of self confidence: Generally employee are not comfortable to

take up new type of job or situation.Proper counseling will boost up their

confidence.This will enable them to accept challenging

task

Elimination of misunderstandingSome times misunderstanding occurs due to

improper communication.Such misunderstanding creates differences.Misunderstanding can be removed by proper

counseling and generating good spirit.

Elimination of emotional tensionSometimes people face emotional tension due

to some unexpected fatal event. Eg. Death, failure in exams etc.

Under such mental condition a person may take some hasty step.

The counselor can arrange meeting with the person and should bring him out of such tension situation

Development of mature understandingSometimes people do wrong things inspired

by culture, biases and prejudices.This is done because of narrow focus of life.A counselor can input broad minded thought

and which results in matured understanding

Flexible mental attitudeSome people follow rigid and conventional

attitude towards the job performance.This reduces efficiencies of work.Efforts can be made through reorientation to

bring the people out of such rigidity

Use of counseling ::textbook

Questions???

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