Building foundations for your learning strategy - An introduction to benchmarking August 2014

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\BACK TO BASICS - HOW TO DEVELOP STRONG FOUNDATIONS FOR YOUR L&D STRATEGY

Marnie Threapletonmarnie@towardsmaturity.org

August 2014

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Hot Topics: The Modern L&D Strategy

Social

Mobile

Designing

to engage

MOOCs

Alignment

Great advice

Performance

70:20:10

Gamification

Technology

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How many have got an L&D

strategy?

A learning strategy is required to identify and develop the critical people skills and resources to help establish alignment with business priorities.

Jay Cross http://www.jaycross.com/samples/2%20IBM%20learning_strategy.pdf

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Learning Strategy Check list

What are your goals and vision?

What workforce capabilites are needed?

What are your underpinning technology plans?

How will you get there?

What impact will you make?

What barriers will you need to overcome?

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Use an evidence based approach

How do we establish foundations for an effective learning strategy?

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An evidence based approach to

learning

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BENCHMARKING =

EVIDENCE BASED LEARNING

Benchmarking is the process of comparing key performance indicators for one organisation with the indicators of others who are considered to represent the industry standard or best practice for that field.

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Characteristics of top learning companies create

foundations for a mature technology enabled

strategy

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Adding Value

14% Productivity

19% Staff engagement

9% attrition rates

+ Improving efficiency

12% Time to competency

22% learning delivery time

17% Training Cost

-

Using evidence to build the business case

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0% 20% 40% 60% 80%

Learners put what they learn into practice quickly

Learners recommend e-learning to colleagues to improve job performance

We have noticed positive changes in staff behaviour

Managers agree that e-learning delivers additional business benefit

Bottom quartile Sample average Top learning companies

By understanding and responding specifically to learner needs, top learning companies are also reporting more engagement than average across the board. What are they doing differently?

The foundations deliver success

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“It made us stop and reflect on what we are planning to focus our energies on”

3-Step Process

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Defining

Need

Activities that help align implementation with

both business and individual needs:

Strategy aligned with business need

Learning relevant to required business need

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Defining

Need

Learner

Context

Activities that provide learners with options that

support their:

Choice – time, place, approach

Motivation – aspirations and work-life balance

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Defining

Need

Learner

Context

Work

Context

Activities that help L&D to understand and

address issues outside of their immediate control:

Technical infrastructure & relationships

Managerial support and culture

Integrated with talent

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Defining

Need

Learner

Context

Work

Context

Building

Capability

Activities that build the skills of L&D

professionals:

General awareness

Designing learning

Transferring learning

Supporting performance

Facilitating collaboration

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Defining

Need

Learner

Context

Work

Context

Building

Capability

Ensuring

Engagement

Marketing and

communications activities

that address stakeholder

requirements:

Managing change

Learners

Managers

L&D staff

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Defining

Need

Learner

Context

Work

Context

Building

Capability

Ensuring

Engagement

Demonstrating

Value

Activities that highlight business impact:

Gathering feedback

Measurement

Communicating success

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Foundation for future success

Where are you weak and where are you strong?

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NEXT STEPS

Modernising learning

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“It made us stop and reflect on what we are planning to focus our energies on”

Step 1

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Review will take you through

What are your goals and vision?

What workforce capabilites are needed?

What are your underpinning technology plans?

How will you get there?

What impact will you make?

What barriers will you need to overcome?

84% in the 2014 Towards Maturity Benchmark found the review provided food for thought!

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Complete benchmark by 19th August to receive free report by mid September

Personalised Feedback

Performance Benchmarks

Take up Benchmarks

Open up new discussions with

stakeholders

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Step 2

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Good Practice BenchmarksPerformance Benchmarks Performance Dashboard

Fast track to success!

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Step 3

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Do we wait for the

big data

or do we start by acting on the

little data

we already have?

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Benchmarking

• Make it personal– A structured process to use evidence to prioritise

individual actions

• Make it connected– A structured process to prioritise actions within a

dedicated network using the framework to identify strengths and weaknesses within a network

– Identifying strengths and opportunities for growth within a group

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A Framework for Progress

Find out more about the TM Model - www.towardsmaturity.org/static/growing-maturity/

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YOUR NEXT STEPS?

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Get your FREE Personalised Benchmark Report ™ if

completed by 19th August

Plus more FREE resources

Don’t forget:Invite your peers