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Introduction to
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•
•
Communication… is Not
Excellent
vocabulary
or fluency in
a language
The transfer
or exchange
of
information
Transfer and exchange of meaning
Should focus on achieving the purpose of the communication
About talking … But rather getting the message across
About quantity but rather quality
Communication …is Not
Quality Communication should have a minimum of the three C’s:
Quality Communication…
Communication … is not about telling the truth or
telling a lie
•
•
•
•
A process where…
A process requires connectivity among the elements involved in the process
A process has a purpose
A process involves more than one element
For a process to be effective, there must be feedback
A process is driven or initiated by someone or something. It does not usually happen on its own.
Communication is a Process
COMMUNICATION, WHAT IT IS NOT
Session One
1. Actors • Speaker
• Target/Receiver
is a process involving…
2. Components • Message
• Medium
• Background/Context
• Noise
3. Actions • Encoding
• Decoding
• Feedback
Communication
Background/Context
Message Medium Message Encode Decode
Feedback
The Communication Process
Noise
Communication involves
Speaking Observing Questioning Processing Analyzing Listening
Skills
Thank You
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