Know yourself - Know others - Tips for cross-functional team

KNOW YOURSELF - KNOW OTHERS TIPS FOR CROSS-FUNCTIONAL TEAMS

@HLTTAI

ABOUT ME

➤ Agile Coach ➤ CSM / CSPO / CSP ➤ Management 3.0 Facilitator ➤ Agile Vietnam Organizer ➤ IT Outsourcing & Offshoring ➤ Big Data & Complex Network ➤ Digital Marketing & Production

@hlttai

“INDIVIDUALS AND INTERACTIONS OVER PROCESSES AND TOOLS

WE LIVE IN A HUMAN WORLD BUT OFTEN NO PEACE

LET’S UNDERSTAND EACH OTHER

➤UNDERSTAND OURSELF ➤UNDERSTAND THE OTHER ➤SPEAK HIS/HER LANGUAGE

COLD READING

➤ Clothing ➤ Physicality ➤ Tattoos ➤ Skin & Teeth ➤ Hair & Facial Hair ➤ Watch ➤ Jewellery & Rings ➤ …

STAGE OF LIFE

➤ The Tryout 20s➤ The Turbulent 30s

➤ The Flourishing 40s➤ The Flaming 50s

PERSONALITY TRAITS

➤ Myers-Briggs Type Indicator® ➤ Pyscho-Geometrics® ➤ The Sixteen Personality Factor (16PF) ➤ DISC

MBTI®

EXTROVERTS VS INTROVERTS

Extrovert (E) focusing on the outside

world: other people, events, actions, things  

Introvert (I) focusing on the internal

world: thoughts, emotions, experiences

the direction of attention and energy

EXTROVERTS VS INTROVERTS

➤ Where do you focus your attention and energy?

SENSING VS INTUITION

Sensing (S) focuses on the present:

current events and facts

iNtuition (N) focuses on the future:

new opportunities and ideas

the way we are take in information

SENSING VS INTUITION

➤ How do you prefer to take in information?

THINKING VS FEELING

Thinking (T) makes decisions

objectively, using logic

Feeling (F) makes decisions

subjectively, using feeling

the way we make decisions

THINKING VS FEELING

➤ How do you make decision?

JUDGING VS PERCEIVING

Judging (J) Acts according to a plan,

consistent

Perceiving (P) Acts according to a

situation, flexible and impulsive

the way we act in outer world

JUDGING VS PERCEIVING

➤ How do you act in outer world?

5 MINS WORKSHOP

➤ Making two groups: ➤ Introverts in the left ➤ Extroverts in the right

➤ Answer the questions: ➤ What are you prefers in working? ➤ How people can communicate to you?

WORKING WITH INTROVERTS

introverts prefers:

➤ to spend time reflecting on decision

➤ to think before responding with thoughts or ideas;

➤ quiet working place;

➤ direct communication

communicate with introverts:

➤ appreciate communication in writing

➤ giving them more time to think about information

➤ allow introverts work by themselves

introverts contribute:

➤ great at paying attention to details

➤ really thinking about the problems

➤ think through and reflect on any project to come up with the best solutions

MANAGING INTROVERTS

➤ Do give them advance notice

➤ Do help them to find a partner

➤ Do train them new skills privately

➤ Don’t publicly reprimand them

➤ Don’t demand instant answers

➤ Don’t interrupt them

➤ Don’t try to make them extroverts

WORKING WITH EXTROVERTS

extroverts prefers:

➤ verbal with their emotions and ideas

➤ group gathering & social workspaces

➤ welcome roundabout communication

➤ brainstorm in a group

communicate with extroverts:

➤ give chance to volunteer their ideas & opinions

➤ encourage ‘go go go’ mentality

➤ allow introverts work in team

extroverts contribute:

➤ motivate to others in the workplace

➤ encourage the creativity and keep people ahead of schedule

MANAGING EXTROVERTS

➤ Do compliment them publicly

➤ Do allow them to talk things out

➤ Make physical and verbal gestures of affection

➤ Offer them options

➤ Accept exuberance

➤ Don’t force them away from others

➤ Don’t deflate their excitement

PSYCHO GEOMETRICS

don’t think too much

in 5 secs, select what shape are your?

WHAT DOES IT ALL MEAN?

➤ All of us have a DOMINANT shape which helps us understand our own communication and behavioural style.

➤ While we do have one dominant shape, we are often combination of shapes, depending on current situations, environment, etc.

➤ By understanding your shape, you can learn how to adapt to others

THE SQUARE➤ Most Organised

➤ Exceptional tidy desk

➤ Good at filling ➤ Advanced-planner

➤ Most Knowledgable ➤ Tidy, Logical & Practical

➤ Saw decision-maker ➤ Need predictable environment

➤ Highly Intolerant of Sloppy Work

➤ Obsessive ➤ High attention to detail

➤ Perfectionist ➤ Hardworking & Committed

➤ Not team player ➤ Dependable

➤ Resistant to change

➤ Ready, Aim, Aim, Aim ….

➤ Need to know “By When”

THE TRIANGLE➤ Very Organised

➤ Uncluttered desk

➤ Very Focus

➤ Highly Competitive

➤ Takes Charge

➤ Stylish

➤ Want only the best

➤ Demonstrates Power

➤ Likes to be in Control

➤ Things done their way

➤ Ability to delegate

➤ Highly Opinionated & Political

➤ Difficult to admit mistakes

➤ Not Broad Thinkers

➤ Ready, Aim, Fire!

➤ Not always right, but never in doubt …

THE SQUIGGLE

➤ Messiest & Least Organised

➤ Lack focus

➤ Creative, Flamboyant, Dramatic & Witty

➤ Eager to share ideas

➤ Potentially volatile

➤ Not team players

➤ Easily Bored

➤ Struggles with routine work

➤ Needs constant change

➤ Ready, Fire … Aim?? … oops

THE CIRCLE

➤ Creature of Comfort

➤ Carries a lot of stuffs

➤ Little Desk Clutter

➤ Healthy plants

➤ Photographs

➤ Socialite

➤ Has many friends

➤ Joins clubs

➤ Co-workers are friends

➤ No edges!!

➤ Can be rolled around by others

➤ Keeps score

➤ “I don’t get mad. I get even …”

THE RECTANGLE

➤ Incredibly Messy

➤ Carries work with them

➤ Uncertain, Indecisive and Inconsistent

➤ Shape-shifter!

➤ Lack of Focus

➤ Forgetful

➤ Inquisitive, Courageous

➤ Tries new things

➤ Prefers Large Groups

➤ Constant Transition and State of Change

➤ Afraid of being put on the spot

SQUARE - TRIANGLE - SQUIGGLE - CIRCLE - RECTANGLE

➤ What is your “dominant” shape?

5 MINS WORKSHOP

➤ Making 5 groups for each shape ➤ Answer the questions:

➤ What are you prefers in working? ➤ How people can communicate to you?

ADAPTABILITY

➤ Willing and able to bend for a better relationship ➤ Managing your own compatibility

➤ harmony in living or working together ➤ Adjust your openness and directness and your

pace and priority to create harmony

ADAPTABILITY EXAMPLE

➤ Talking less ➤ Listening more ➤ Focusing on task at hand

ADAPTABILITY EXAMPLE

➤ Providing information succinctly ➤ Not being overly casual or sociable ➤ Quickening the pace

WORKING WITH SQUARE

➤ Do not catch the square unprepared to discuss a problem

➤ Avoid chaos, surprised and emotional situations

➤ Think through your argument thoroughly before approaching the square

➤ Keep abreast of your tasks and on schedule

➤ Save face for the square; they are concerned with maintaining the respect of their colleagues

➤ Stressful with square:

➤ Circle

➤ Squiggle

➤ Rectangle

➤ Triangle

WORKING WITH TRIANGLE

➤ Conflict is dealt with using direct confrontation and is viewed as competition. In true personalities, they get mad and they get even!

➤ Sometimes prefer being a coach rather than a team player

➤ Prefer having several options from which to choose

➤ Timing is very important when approaching them

➤ Maintain emotional control, especially when triangles cannot maintain their own

➤ Present information logically and sequentially

➤ Show them all different perspectives and make sure you understand them

➤ Stressful with triangle:

➤ Circle

➤ Squiggle

➤ Rectangle

WORKING WITH CIRCLES

➤ Conflict distresses them a great deal; they tend to take everything personally

➤ Focus on accommodation and compromise when disagreeing; it is more important for the circle to preserve a relationship than to solve the problem

➤ Let them know it is OK to disagree

➤ Keep the discussion focused and confidential; circles are prone to involve other issues and people

➤ Circles can be very persuasive

➤ Stressful with circle:

➤ Triangles

➤ Square

WORKING WITH SQUIGGLE

➤ Squiggles perceive most conflicts as unimportant compared to other things they need to do; however, when they do find it worthwhile, they can be very persuasive and competitive

➤ You may have to guard yourself against their powerful energy if it is too overbearing

➤ Hold discussions in neutral locations

➤ When you reach an agreement you should follow up and work out the details; the squiggle will be off to other activities

➤ Stressful with squiggle:

➤ Triangles

➤ Square

AND AT THE END?

know yourself

know the others

Speak the same language

PLATINUM IS STEP ABOVE GOLDEN

GOLDEN RULE

Treat people as you would like to be treated

PLATINUM RULE

Treat people as they would like to be treated

FURTHER READING

THANK YOU