Look for the Terrorist not the Bomb

2014 Chief Security Officer Summit

Greatest Global Threats

• Ukraine

• Ebola

• Cybercrime

• ISIS

@JennyReidSA

2014 – Dan Inbar

Homeland Security Research Centre - USA

@JennyReidSA

Megatrends affecting

homeland security &

public safety

– We will fail to protect

sensitive data

– By 2020 there will be 50

billion networked devices

2014 – Dan Inbar

Homeland Security Research Centre - USA

@JennyReidSA

• There are 8 major industry sectors to be

focused on.

NUMBER 1

– People Security Screening

• MOST PEOPLE LOOK FOR THE BOMB NOT

THE TERRORIST

• Only 18% of security budgets in airports look at

people risk

What is the cost of unplanned

attacks?• Economy

• Safety

• Security

• Review of policies

• Review of procedures

@JennyReidSA

What is the greatest threat to the

Workplace?

• Who is the workplace

TERRORIST?

@JennyReidSA

“There are some things money can’t buy—

but these days, not many”

Michael Sandel, author of What Money Can’t Buy.

A person can buy

• Prison-cell upgrade for $90 a night,

• Right to shoot an endangered black

rhino for $250,000,

• Doctor’s cell phone number for $1,500.

@JennyReidSA

Who is the Terrorist in your

Workplace?

@JennyReidSA

What is the Workplace Terrorist’s

Intention

• Create Fear

• Management

• Colleagues

• Suppliers

• Gain Recognition for

Intentions

• Steal or Extort money &

equipment

• Destroy Facilities

• Disrupt Lines of

Communication

• Create doubt in stakeholders’

minds

@JennyReidSA

What fuels terrorism?

What is the effect

on the workplace?

@JennyReidSA

Theft

@JennyReidSA

What does Employee Theft Cost?

• 44% of retail shrinkage was due to

employee theft

*Source: National Retail Federation Security

Survey

• 30% of all business failures are

caused by employee theft.*Source: American Management Association and

US Chamber of Commerce

• The FBI calls employee theft the

fastest growing crime in America.

55% of perpetrators of employee

theft are managers.*Source: American Society of Employers

@JennyReidSA

@JennyReidSA

Cost of Low Morale

• 22 million actively disengaged employees

costing $350 billion per year in lost

productivity including absenteeism, illness

and other low morale issues. Gallup

• Lack of trust

• Fear of Conflict

• Lack of Commitment

• Apathy

@JennyReidSA

Outward acceptance of bad

behaviour

@JennyReidSA

Find the Balance

40% of

people are

dishonest

15% of

people are

honest45% of people

behave

according to the

immediate

environment

@JennyReidSA

Who is influencing who?

COST OF BAD ATTITUDE

• Reduced employee engagement

• Less committed to work

• High employee turnover

• Lack of Trust

• Lower levels of customer

satisfaction

@JennyReidSA

HOW TO MANAGE THE

TERRORIST IN THE

WORKPLACE

@JennyReidSA

@JennyReidSA

@JennyReidSA

@JennyReidSA

@JennyReidSA

@JennyReidSA

What are the costs

of inaction?

@JennyReidSA

• A 10% increase in investment on employee engagement would increase profits by $2400 per employee

• Less than 50% of CFO’s understand the ROI on employees

• Highly engaged organisations can improve performance by 20% and reduce staff turnover by 87%

@JennyReidSA

Only 29% of employees feel valued in their

jobs

Almost 25% of employees said they will

change employers in 2013 or 2014

2013 CareerBuilder Study

Bureau of Labor Statistics

@JennyReidSA

Employee Morale

ProductivityWork

PerformanceEmployee

Engagement

Efficiency

Profit

@JennyReidSA

Proactive measures to

keep the terrorist out of the workplace

@JennyReidSA

STAND UP FOR ETHICS

• What should I do

in my company?

• Who should do what?

• Is there an ethics

reporting policy or

whistleblower programme?

If you don’t know where you’re

going, any road will get you

there. – Lewis Carroll

6 PILLARS OF ETHICAL

PROGRAMME

LE

AD

ER

SH

IP

CO

MM

ITM

NT

Non-Negotiable

6 PILLARS OF ETHICAL

PROGRAMME

ET

HIC

AL G

OA

LS

&

SU

PP

OR

TIN

G S

TR

AT

EG

YCreate an ethical culture

Ethical strategy must reduce unethical conduct AND improve ethical conduct

6 PILLARS OF ETHICAL

PROGRAMME

ET

HIC

AL S

TA

ND

AR

DS

Codes of Conduct

Policies

Standards

Identify standards

Who is treated better?

6 PILLARS OF ETHICAL

PROGRAMME

ET

HIC

AL A

WA

RE

NE

SS Visible Policing

Awareness must be a deterrent to misconduct

Training & Development

Communication

Regular Reviews

AGENDA

6 PILLARS OF ETHICAL

PROGRAMME

AS

SE

SS

ME

NT,

MO

ITO

RIN

G

& R

EP

OR

TIN

GManagement Tool

Employee survey

6 PILLARS OF ETHICAL

PROGRAMME

OP

ER

AT

ION

AL E

TH

ICS

Live it!

Put ethics into action

ENCOURAGE AN ETHICAL

CULTURE

@JennyReidSA

Doing the RIGHT thing the RIGHT WAY for the RIGHT reasons

is what determines Ethical Behaviour

PRE-EMPLOYMENT

CV Verification

Integrity Assessments

Personality Tests

IN SERVICE SCREENING

Criminal Checks

Credit Checks

Alert Databases

FRAUD PREVENTION DATABASES

Employees

Contractors

Suppliers

Employee Screening

Policy

@JennyReidSA

WHAT DOES

A BAD HIRE

COST YOUR

COMPANY?

@JennyReidSA

False Information

• 74% of CVs contain false

information

*SABPP

• 49% of hiring managers had

caught a job applicant fabricating

some part of his/her resume.

*Source: CareerBuilder.com Survey,

• 34% of application forms contain

outright lies about experience,

education, and ability to perform

essential functions on the job.*Source: Wall Street Journal

@JennyReidSA

False Information

• It costs $7,000 to replace a

salaried employee, $10,000 to

replace a mid-level employee, and

$40,000 to replace a senior

executive.*Source: Recruiting Times

• The U.S. Department of Labor

estimates that the average cost of

a bad hiring decision can equal

30% of the first year’s potential

earnings.*Source: U.S. Department of Labor

@JennyReidSA

Create & Happy & Healthy

Workforce

@JennyReidSA

Employee Wellness

Nutrition

Wellness

CounsellingFinancial Advice

Corporate Culture

@JennyReidSA

ANNOYING MANAGEMENT

TRENDS OF TODAY

• Employees are not freely

available outside of

normal working hours

• Unreasonable employee

expectations

• Lack of respect for

employees & their

personal life

@JennyReidSA

What do Today’s Employees Want?

• Feel part of the company

• To be included in decision

making

• To be valued & respected

• Work / Life Balance

• To be cared for by the

employer

@JennyReidSA

Create a Happy & Health

Workforce

• Reduce Work

Pressure

• Encourage

physical wellness

• Encourage

physical activity

@JennyReidSA

Create a Happy & Health

Workforce• Encourage

healthy eating

• Educate on Work

/ Life Balance

• Maintain

emotional

boundaries

between work &

home

@JennyReidSA

The problem with human resourcesIs that they are human, with all that entails.

Truthfully, the human condition is by and large good.

Most people are honest, sincere, responsible

And prepared to work hard for a fair shake.

But there are others that give people a bad name.

These are the ones that lie, cheat and steal.

They are the businessman’s worst nightmare

For the damage they can cause.

These are the people you don’t want working for you.

Jenny Reid

+27 82 600 8225

jenny@ifacts.co.za

www.ifacts.co.za