Peak performance for client interactions via neurofeedback

Peak Performance Training:

Managing client-interactions via mind management

(Pengurusan interaksi-pelanggan melalui pengurusan minda)

Sequence of topics today

1. Peak Performance Training

2. Peak Performance Zone

3. Neurofeedback

4. The brain deconstructed

5. Brainwaves

6. Conclusion

peak performance training

Traditional Performance Psychology Tools:Relaxation, Goal Setting, Visualization & Imagery, Self-Talk. You know the drill. Lecture. Listen. La-La Land.

Questions we could be asking:• Can we “design” new training protocols for the brain?• Can we “bypass” mechanical brain circuits; and “install”

new human circuits?• Can we “entrain” elements of a peak performance state

for empathy and understanding?• Can we “hardwire” new mind performance protocols

that facilitate client management and understanding?

What does “Peak Performance Training”mean in the context of client-interactionmanagement?

• Training the brain Emotional Network to sustain clam states

• Training Focus and Alertness to interact with clients

• Training to keep Focus up while keeping Arousal/Stress/Anger down

• Finding the best Focus/Arousal/Attention balance for clientinteractions

• Performing calm client interactions consciously despite environmentalstressors, noise and distractions.

• Being aware of your arousal state in your Peak Performance zone

during client-interactions

Brain & Mind Client Self Awareness Check List(T = True, F = False)

1. I am eager to understand my clients’ situations, suspicions and stress levels .

2. I am free of anger, anxiety and stress when I interact with clients.

3. My client pre-meeting stress is not a problem.

4. My moods are not affected by my client’s response to me.

5. I get enough sleep.

6. My work and life are in balance.

7. My ability to concentrate and recall over extended periods is generally good.

8. I try to suspend judgment of my clients, instead trying to understand andempathise with them.

(Each “True” answer scores 1 point. Scores of 6 or lower indicates you are probably not able to enter your PP zone)6

peak performance zone

Winning over anger…• Calm interactions with clients occur when your arousallevels are dependent on your control, and not your clients’responses to you.

• Being in control of your arousal levels should be the goal intraining for peak performance client interactions.

• Having a satisfied client is a side effect of peakperformance within your capabilities zone.

• Increasing the “top of your range zone” happens over timeas you continue peak performance training

The Peak Performance Zone• The “Zone” involves a mental state, which includes motivation, attention, focus, centeredness,energized relaxation, and awareness. These are trained and balanced throughneurofeedback

• Additional necessary factors include physical and mental health, appropriate rest, nutrition,relaxation, and freedom from distress

• Neurofeedback helps you to recognise when you are in the “Zone”

• Once the “Zone” is experienced you won’t forget it. Knowledge of it assists inorganising yourself towards getting back into it

• Think of the “Zone” as a balanced mid-point of extremes. On one extreme is very lowactivation such as during sleepy-relaxation with low motivation, which leads to minimalperformance. On the other extreme is extreme arousal, such as during excessive driveand stress, which impairs performance. Finding your balance point leads to the “Zone”

• The “Zone” is an activated, prepared, fully focused state of relaxed, energised,motivated consciousness, in which all other interfering issues disappear.

neurofeedback

Background: Neurofeedback and what it doesTwo Components:

• methodology of operant conditioning which changes one’s emotional and mind states and improves performance, and the ability to get “into the zone”

• equipment that monitors and measures the electrical activity ofthe brain and trains the brain to be readily available to life’srequirements

Why Neurofeedback Works(Operant Conditioning)

• Brain can change with assistance directed byrewards: light, movement, and sound

• Brain assists in finding best/better approach usingthe newly built brain pathways

• Brain will remain in new state as it “feels better”• Brain is continually used, maintaining “new skill”

“Hey, this is like I am disk-cleaning & defragmenting

my brain”

THENNeurofeedback up to 5 years ago

NOW

the brain deconstructed

Why the

technology

works…the

brain is

accurately

mapped!

THE potential

CEO of the BRAIN…

The Frontal Lobe• makes choices & decisions

• focuses & maintains attention

on-task

• controls emotions & impulses

• maintains purpose

Are you connected to you brain?

Are you THE CEO of it?

Real Time Brainwave Acquisition

Real Time Brainwave Acquisition

Signal Cleaning and Processing(Artifacts)

Signal Cleaning and Processing(Artifacts)

Specific target extraction (Software/Hardware)

Specific target extraction (Software/Hardware)

Brainwave Decoding based on Training Protocol

Frequencies

Brainwave Decoding based on Training Protocol

Frequencies

Real Time Feedback

(≤45 ms) (+ve & -ve

(Entraining & Reinforcement

of Hebb Synapse)

Real Time Feedback

(≤45 ms) (+ve & -ve

(Entraining & Reinforcement

of Hebb Synapse)

The

Neurofeedback

process

brainwaves

BEFORE, Brain Output - Unstable

Alpha – Stressed and Unfocused

Beta – Erratic Attention and Stressed

High Beta – Excited, Irritable & Stressed

High Beta – Patient and powerful support

for High Order Thinking

Alpha – Relaxed and Focused Creativity

Beta – Calm, Active problem solving

AFTER, Brain Output – Stable

Before & After

Peak Performance

Training

Activities that correspond to various brainwave states(should you choose not to train with neurofeedback):

• Delta: get some deep, uninterrupted sleep• Theta: sustain the period before falling asleep• Alpha: deep breathing (Yoga), connect to your body (Yoga again)• SMR: play an individual sport such as squash, badminton• Low Beta: read a non-fiction book (Economist) attentively (speed-

read eye-movements), juggle• High Beta: hike in the dark…note your response to sudden

unknown sounds! Make yourself panic, obsess, get furious• Gamma: do puzzles, play mazes, memory games

conclusion

What are the work-life implications for Brain Peak Performance Training?

Executives – increased, focused attention & logic; increased problem solving andworking memory capacity; controlled stress with anger levels going down; high

levels of patience

Clients – Satisfaction with processes and interactions with executives, and a

welcome statement for future interactions.

EVERYONE – OPTIMISE POTENTIALS, PEAK PERFORMANCE!

Unintended bonuses ~

• reduced anxiety with happiness levels up, depression down

• sense of connection with team mates and increased self-esteem

Organisations using Neurofeedback for Peak Performance Training…

• 78% of Fortune 500 companies• NASA astronaut training center• Football clubs AC Milan, Real Madrid, Chelsea• London’s Royal College of Music• United States Olympic Training Center• All Formula 1 teams• Singapore Olympic Sports Council• US Special Forces and Navy Seals training• Wingate Institute of Sports & Physical Education, Israel• Australian Special Forces• West Point Military Academy

Expected outcomes:• workforce performing at high,

patient and calm levels

• increased efficiency

• reduced human error

• workforce & clients who are happy

Our expertise & offerings:• real time, on-task diagnostics

• fit-to-task, peak performance training

• eeg/brain performance based evaluation