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‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Dr. Bob RuotoloQuantum Performance Institute, LLC drbob@quantumperformance.net602-284-0899
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Hiring and Selection for
Business Owners & Managers
“Finding The Right Players For Your Team”
‘Secret Session Throttle Up’
Part 1-Enhancing Your Hiring & Selection Process
Identifying – Retaining – Developing
“Your most valued resource and asset!”
‘Secret Session Throttle Up’Top 10 Business Issues for North American Executives
1. Attracting and retaining loyal customers2. Increasing market share3. Attracting and retaining skilled employees4. Cutting costs via improved productivity and efficiency 5. Building a responsive, reflexive organization6. Improving productivity7. Planning and designing the strategy for the business8. Using technology for competitive advantage9. Balancing short-term goals with long-term strategy10. Focusing on core competencies
‘Secret Session Throttle Up’Startling Statistics• 51% of polled workers want to leave their jobs• 75% of those wanting to leave will likely do so
within the year• Average cost of hiring the wrong person for the
wrong job is:• When base compensation is $100,000 or less the cost is
14 times salary• When base compensation is $100,000-$250,000 the cost
is 28 times salary
‘Secret Session Throttle Up’Thriving On Results: Capability Development
STRATEGIC MANAGEMENT•Vision/Mission•Values/Beliefs• Key Result Areas
SELF MANAGEMENT •Goal Achievement•Personal discipline•Tools/Techniques
BUILDING RELATIONSHIPS •Stakeholder identification•Influencing Skills
SELF MOTIVATION•Positive mental conditioning•Tools/Techniques
‘Secret Session Throttle Up’The Business as a “System”THE BUSINESSENVIRONMENT
OPERATIONS
Integrated Processes
STRATEGY Environmental Change Drivers Vision and Strategy Business PlanOPERATIONS Structure Work Processes Systems and Technology Continuous ImprovementPEOPLE Leadership/Human Capital Performance Management Rewards Culture Communication and Feedback
Organization C
apability
Results
OU
TPUTS
PEOPLE
InnovativeProducts
AndServices
STR
ATEG
YMarkets
CustomersOpportunity
INPU
TS
‘Secret Session Throttle Up’Today’s Challenge:
“To produce more with fewer employees for customers who demand more for less”
Bill J. BonnstetterPresident and CEOTarget Training International, Ltd.
‘Secret Session Throttle Up’Is This Your Challenge?
Do you have the talent to meet this challenge?
‘Secret Session Throttle Up’The Workplace has Changed!
• Managing – Leading• Tangible – Intangible• Customer Service in every job
Jobs have changed!
‘Secret Session Throttle Up’SECRET #1
Change your own mindset• Think in terms creating, filling, retaining great talent in Positions
rather than using the term JOB
• Why? JOB stands for “Just over broke!” We want to hire people who desire a CAREER rather than a JOB
‘Secret Session Throttle Up’Secret # 2
All Positions require the right Talent
for OPTIMUM
performance
‘Secret Session Throttle Up’Jim Collin’s “Good to Great”Metaphor for Talent
• Have the right bus!• With the right seats!• And the right people in the right seat!
‘Secret Session Throttle Up’
If the Job could talk, it would identify the Talent it needs
• Knowledge• Hard skills• Behavior• Rewards/Culture• Personal skills
‘Secret Session Throttle Up’Things People Bring to Work:
• Personal Skills• Experience• Knowledge• Ways of Valuing• Hard Skills• Behavior
‘Secret Session Throttle Up’Secret # 3
The Iceberg - Model of Competencies• Skill and knowledge are most
easily identifiable; as the job gets more complete, other competencies become primary differentiators
• Differentiating competencies, like most of the iceberg, are hidden and are difficult to identify
Knowledge
Skill
Social Role
Self-Image
Trait
Motive
‘Secret Session Throttle Up’Below the Waterline Competencies
are Definable and Measurable • Achievement
• Tenacity
• Self-Confidence
• Persuasion
• Self-Control
• Relationship Building
• Interpersonal Sensitivity
• Customer Service
• Concern for Order
• Analytical Ability
• Use of Influence Strategies
• Flexibility
• Initiative
• Organizational Awareness
• Technical Skills
Knowledge
Skill
Social Role
Self-Image
Trait
Motive
‘Secret Session Throttle Up’Turnover Matters!
Corporate Value
High turnover = Lower value
Low turnover = Higher value
‘Secret Session Throttle Up’Key Performance Words:
•Commitment
•Accountability
‘Secret Session Throttle Up’Secret #4
Benchmark Positions, Not People!
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Hire for Skills…Fire for Attitude
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Match the Position to the right Employee Talent
Start with defining the Position!(Position Description)
Purpose statement: Why does this position exist????
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
•Specific
•Measurable
•“Key” to the Position achieving SUCCESS
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
If it’s so easy…Why Aren’t We There?
One word: BIAS
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Move toward theSolution
Secret #5
Eliminate BIASthrough the objectivity of a
Complete Talent ManagementSystem
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Complete Talent ManagementSystem
• Key Processes:• Hiring and selection• Performance management and development• Career management and development• Leadership development• Succession
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Questions to consider:• Do we have-
• a clear and shared Strategic Framework?• a goal setting & alignment process?• an effective performance and development review
process?• Talent review process?• awareness of the latest technologies & methodologies
for staffing?• Benefit and Incentive Programs?
‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Summary• The way we need to view Jobs has changed• Old ways of selection do not meeting current
needs• Superior employee performance is a must for
businesses to prosper• There is a need to implement a complete talent
management system• Start by listening to the Position talk
‘Secret Session Throttle Up’The Business as a “System”THE BUSINESSENVIRONMENT
OPERATIONS
Integrated Processes
STRATEGY Environmental Change Drivers Vision and Strategy Business PlanOPERATIONS Structure Work Processes Systems and Technology Continuous ImprovementPEOPLE Leadership/Human Capital Performance Management Rewards Culture Communication and Feedback
Organization C
apability
Results
OU
TPUTS
PEOPLE
InnovativeProducts
AndServices
STR
ATEG
YMarkets
CustomersOpportunity
INPU
TS
‘Secret Session Throttle Up’
Dr. Robert Routolo
Quantum Performance
Institutedrbob@quantumper
formance.net
Jennifer KahtzLive Your Destiny
jenniferkahtz@me.com
Jim Miller
Zynnityjam131948@gmail.com
Mitch Bolnick
The Excel Consulting Groupmitchell.bolnick
@gmail.com
‘Secret Session Throttle Up’
At The Office Pile (the TOP)
2501 N. 7th St.Phoenix, AZ 85382
Join us for a wine & cheese
party!
February 10th
5pm-7pm$49.00
Please note this is a non Eliances event
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