View
738
Download
0
Category
Tags:
Preview:
Citation preview
IT Management, SimplifiedReal-time IT management solutions for the new speed of business
Incident ManagementIncidentally, it’s the only option!
Why go for an ITIL process of Incident Management when you have E-mails to serve IT end-user tickets?
What E-mails cannot do?
No reminders or notification alerts
No freedom of working away from desk
No knowledge-base to refer saved solutions
Record incident details
for tracking and reference
Prioritizeyour tickets on parameters
like business impact, importance and urgency
Create Business Rules to auto-apply logic for
incoming tickets
Define Service Level Agreements and
automate escalations
Automate notifications and alerts for
appropriate activities
Record common incidents and solutions in a
knowledge-base
Share knowledge-base with
technicians and end-users for reference
Give your end-users authority over their
tickets!
Create & Promote self-service portal for your end-users
It helps them track their ticket status, communicate with technician and refer
knowledge base
Create timely reports to check help desk performance and
end-user satisfaction
TO SUM UP
Incident Management helps organize IT service delivery and therefore reduce
business impact of incidents!
How to calculate budget for implementing incident management at your organization?
Industry Standard Annual Budget for ITIL Incident Management is
$480n n= total end-users of your IT service
Calculation:Industry cost per ticket (as per Gartner Survey): $24Estimated number of tickets per end-user = 20 per yearTotal cost of IT service for one end-user= 24x20= $480So, Total annual budget for Incident Management= $480n
ManageEngine’s ServiceDesk Plus Standard Edition is now completely FREE
without any restriction on number of technicians or users
So.. Take the first step towards organized IT Incident Management
with ServiceDesk Plus for free
“When we tried and started using ServiceDesk Plus we fell in love with it and loved the way it worked. Go to Service Desk Plus and you won't turn back.”
“Thanks to ServiceDesk Plus, we reduced our monthly ticket load from 700 to 500”
James RossDe Beers, Canada
Todd LudwigRobins & Morton
“ServiceDesk is affordable, fast, and flexible. It covers every aspect of help desk and meets all our business needs. We don’t really need other expensive help desk software for our business”
Aaron BockelieWarner Bros.
There is an incident waiting to happen!
Thank You!
Be Ready with ServiceDesk Plus.
Recommended