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MyIT Service BrokerService app store for the enterprise
TODAYPEOPLEWORK
ANYWHEREANYTIME
WITH TOOLSTHEY
CHOOSE
Outsourced Services
GOT CATALOG SPRAWL?
Internal IT Services
Internal Business Services
Hardware Vendors
Software Vendors
49% of companiesrun five or more service catalogs
The average companyhas 20 different service portals
Yes66%
Somewhat19%
No15%
85% of companiessay catalog sprawl is a problem
INCREASING I.T. COSTSCompanies hire a full-time managerfor each service catalog
FALLING EMPLOYEE PRODUCTIVITYWorkers waste two days a month on IT-related issues, including finding and requesting products and services
GROWING UNAUTHORIZED I.T.Only 20% of workers request new services from IT
FADING I.T. BUDGETBusiness units spend 50% of IT budget
MyIT Service BrokerService app store for the enterprise
BMC Software
Dell
Appointment
salesforce.com
Request Service
Get Help
ReservationsAmerican Express
Microsoft
Approvals
HOW TO BECOME A SERVICE BROKER
A complete solutionto broker services from multiple sourcesin the digital workplace.
On-Board
Manage
Deliver
Analyze
An iTunes-like (or Amazon-like) service app store for the digital workplace.
FOR U
SERSFO
R IT
VendorsServicesPeople
ON-BOARD SERVICES AND PEOPLE
• Vendors: Self-service on-boarding• Services: Hybrid business and IT services• People: Easy migration
MANAGE SERVICES AND PEOPLE
• Vendors: Automated fulfillment• Services: Drag-and-drop workflow editing• People: Role and group entitlement
DELIVER SERVICES TO PEOPLE
• Vendors: Peer-assisted selection• Services: Context-aware• People: Online shopping experience
ANALYZE SERVICES AND PEOPLE
• Vendors: Performance tracking• Services: Cost optimization• People: Usage trends
A USE CASEMyIT SERVICE BROKER
Catalog Sprawl
• Staff wastes time looking for tools in multiple portals.
• Catalog sprawl drives up IT operation costs.
• Shadow IT grows, as workers find solutions elsewhere.
Service Brokering
• Employee productivity jumps with unified service app store.
• Streamlined IT focuses on high-value projects.
• Shadow IT decreases as people quickly find what they need.
CUSTOMER ADVISORY BOARD
Getting started with MyIT Service BrokerBMC SERVICES
How We Can Help• BMC Global Services
MyIT Service Broker Live! accelerates deployment and reduces costs with best practices.
Ask BMC to build connectors to the sources you want to include in MyIT Service Broker.
• BMC Education ServicesSelf-paced online classes for end-users and administrators, with accreditation exam.
• BMC Support ServicesUpgrade to Premier Support for enhanced and personalized service.
© Copyright 2015 BMC Software, Inc. 23
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500®.
ABOUT BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2015 BMC Software, Inc.
© copyright 2015 BMC Software, Inc.
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