Web Content Management - Services Overview

Web Content ManagementINTRODUCTION TO THE KEY SOLUTIONS AND OFFERINGS

Ever expanding universe of ECM Products and PlatformsWorld of ECM Products & Platforms

WCM is a set of ECM tools and technologies specifically designed to manage the web content lifecycle

An ECM system is a technical environment(hardware, tools, software expertise)that supports the systematic processing of digital content from authorship to publication.

WCM is a tool or combination of tools to facilitate the efficient and effective production of desired webpages using managed contents.

Defining ECM and WCM

Defining features of WCM platforms

WCM is a software system that provides websites authoring, collaboration and administration tools designed to allow business users to create and manage website content with relative ease. WCM capabilities provide a platform for delivering engaging, multichannel customer experience that drive online business success.

A robust WCM’s provides the foundation for collaboration, offering users the ability to manage documents and output for multiple author editing and participation.

Web Content Management

Automated Templates

Access Control

Scalable Expansion

Easily Editable Content

Scalable Feature Sets

Web Standards Upgrades

Workflow Management Collaboration

Delegation Document Management

Content Virtualization

Content Syndication

Multilingual Versioning

Features of WCM platforms

• These systems sometimes refer to as “static sites generators”, pre-process all content, applying templates before publication to generate web pages.

Offline Processing

• These systems apply templates on deamnd.html may be generated when the user visits the page or it is pulled from a web cache.

Online Processing

• Combines the offline and online approaches.

Hybrid System

Types of WCMs

WCM Reference Architecture

WCM Life-cycle

WCM Services & Solutions digitizes interactions, processes & things to provide better experiences & business value to customers & partners

WCM Services & Solutions

WCM Service Delivery Platform

WCM Service Delivery Accelerators

ERP Big Data CRM DW / BI

• Scalable• Secure• Open Systems• Reusable Assets

Imaging & Record

management

Content Analytics & Intelligence

WCM& Portals

Content Security &

Governance

KM & Collaboratio

nBPM & DAMEnterprise

Search

WCM Verticals

Advisory Services

Maintenance Services

Deployment Services

Integration Services

DevelopmentServices

Infrastructure Services