5 Users Every Friday

5 Users Every FridayA Case Study in Applied Research

August 25, 2009

Tom Illmensee tillmensee@ironworks.comIronworks Consulting

Alyson Muff amuff@lmco.comLockheed Martin

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

Our deal.

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/amphalon/489866219/

U.S. economy – 2007/2008

S.S. Short Circuit

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/x-ray_delta_one/3821747779/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

peopleinteractions

collaborationflexibility

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/mike_miley/3602643132/

http://www.flickr.com/photos/krossbow/3279026325/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/hinkelstone/2765597758/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/eyesplash/3562374696/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

Wireframes >> days/weeks

Plan usability study >> 1 week

Recruit users >> 1.5 weeks

Conduct sessions >> 2 days

Analyze data >> 1 week

Recommendations >> 3 days

Write report >> 1 week

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/helios89/2094055234/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/gabriele/68282411/http://www.flickr.com/photos/opera-nut/2752861268/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/joelanman/366190064/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/racecarphotos/535337722/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

“[Customer] research collateral, including original paper prototypes,

were all prominently displayed [in Agile work rooms], giving the

entire team a sense that the [shopper] was always in the room. I

heard repeated feedback that team members from the QA and

technical teams were especially interested by this new way of seeing

things—it really opened their eyes to designing solutions

for people.”- Senior Business Strategy Manager

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/lorda/129806123/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

“One of the responsibilities of software development is to assure that the

right product is being created, and then to create it in the right way. The

only way to accomplish this is to apply the best practices of programming,

design, and all of the other associated disciplines and crafts. *TRUE* agile

means integrating these crafts into a joyful, unified, productive whole.”

- Alan Cooper

“Usability's role in a design project is to be the source of truth about what

really works in the world, as opposed to the team's hopes for what might

work.”

- Jakob Nielsen

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/14degrees/1440092644/

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

http://www.flickr.com/photos/15302763@N04/3386432469

5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff

Thanks for listening.

Any questions?

Tom IllmenseeIronworks Consulting

tillmensee@ironworks.com

Alyson MuffLockheed Martinamuff@lmco.com