ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert

Is your firm struggling to keep up with the plethora of technology available for the legal market?

Do you need to develop a technology strategy for your firm – but are not sure where to start?

Are you concerned about how to manage the risks associated technology and reap the promised rewards?

This workshop, proudly sponsored by Telstra, is designed to help law firm managers and leaders without a strong IT/technology background but who want to improve the way their firm leverages technology for competitive advantage.

At this workshop you will: Understand the benefits (and risks) associated with a range

of technologies (from collaboration tools, mobility, discovery, cloud, to workflow automation, document management, and CRM systems) for law firms.

Learn how your firm can leverage technology to automate, optimise and outsource everyday legal and business processes, improving your operational efficiency and profitability.

Led by Craig Rispinfuturist & innovation expert CEO of Future Trends Group

Wednesday 27 August 2014 12.30 - 5.00 pm

Leveraging technology for profitability and innovation®

REGISTER NOW

Technology Workshop Partner

Craig Rispin CSP

“Craig we’ve seen more change in the last 3 years

than in the last 30.”

What We Will Cover Today:The Elephant in the Room - Security ScareWhy Not Reboot Your Legal Office?

Collaboration ToolsMobility

DiscoveryCloud Computing

Document ManagementWorkflow Automation

CRM Systems

Technology Changes Exponentially

People Think Linearly

Mobile FirstCloud First

World

"Today I run my business from my

phone, I could never have

imagined that a few years ago."

~ Marc Benioff - CEO of Salesforce.com

How Big is Mobile Today?

7B People in the World

6.8B Mobile Subscribers

1.5B 3G/LTE Subscribers

1.8 Billion Mobiles Sold in 2013

Source: Gartner (February 2014)

97%Phones per 100 Citizens

But First...

This Session is Gamified

Gamification in the Oxford Dictionary:

The application of typical elements of game playing (e.g. point scoring,

competition with others, rules of play) to other areas of activity...

Organise Yourself Into Teams

Give Your Team a Name

You Will Earn Points Thru:

Enthusiasm, HelpfulnessCollaboration & Tasks

The Winning Team Receives:

Round One!

Let’s Address the Elephant in the Room

Incredible Opportunities Abound

in Cloud Computing

But Fear Is CripplingBusiness Leaders

From Making Good Business Decisions

From Being Competitive and Retaining Staff

They Fear Modern Technology Tools

Aren’t Secure

Meanwhile, They Are Being

Hacked Everyday

Because They Are Using Outdated Technology

And DemonstratePoor Security Measures

Can The Cloud Really Be More Secure Than Your

In-House Systems?

Do You Know Who RSA Security Is?

Cyber Security - It’s a Crime!

Cyber Security: It’s a Crime!We Don’t Use Long & Strong PasswordsWe Use the Same Password at Multiple PlacesWe Don’t Use Multi-Factor AuthenticationWe Don’t Use Https Everywhere We Can on the ‘NetWe Use Free WiFi at Public Places Without a VPNWe Don’t Encrypt Our Sensitive DocumentsWe Don’t Keep Our Security Software UpdatedWe Don’t Audit Our IT Risk & Monitor ConstantlyWe Don’t Use Devices We Can Wipe Remotely InstantlyWe Still Have Paper in Our Practice That Isn’t SecuredWe’re Sitting Ducks, But We Refuse to Innovate!

Batten Down the Hatches!

Use Long & Strong Passwords

Multi-FactorAuthentication

(aka 2-Step)

Use HTTPS: Everywhere(that you can…)

Use a VPN (Virtual Private Network)

Don’t Use ‘Free Wi-Fi”I'd avoid any unsecured wi-fi at airports, convention centers, or other busy public areas.

This summer I had one of my email accounts jacked and my entire contact list flooded with spam shortly after connecting to an unsecured network at a convention center.

I had assumed that is was just one of the vendors being sloppy, but someone had put out an active phishing hotspot.

Lucky it was only my email, and my phone alerted me to the issue within a few minutes of it happening so I could regain control.

Lifehacker User - THE RULES LAWYER

Encrypt Sensitive Documents

These are Your First Steps to Security

Not Your Last...

Your Tasks:

1. Download LastPass.com - Install on Your PC (Free)

2. Save at Least 5 of Your Websites in Your Vault Using Long, Strong Passwords Using the Generator

3. Install Google Authenticator on Your Mobile

4. Setup Multifactor Option in LastPass Settings

5. Install Https Everywhere in Your PC/Mac Browsers

Tasks:25 Points Each

Round Two!

Technology of Today

Modern BusinessesHave a Massive Advantage

Cloud-BasedMobile-Optimised

Effortlessly-AutomatedIncredibly-Inexpensive Productivity Platforms

What Would You Do If You Were

Starting Over Today?

What Would Someone Do If They Wanted to Compete With You?

Would You Buy Servers?Have an Office?

Need Fixed Phone Lines?

Eric’s Crazy 6 Minute Talk

Pick 3 PointsDiscuss

Technology Strategy Starts Here

Make a List of Requirements

Must HavesLike to Haves

Maybe Someday

Your New Email, Calendar, Documents

Platform

&

Office 365 is Hybrid Local & Cloud

Microsoft Office for iPad

Office 365 Packages

So?

Google Apps Marketplace

Clio

Cloud Document Managment

Mobile/Cloud eDiscovery

Mobile/Cloud Depositions

CRM

Cloud Legal Apps

Setting Your Technology Strategy

click here forresults by firm size

ILTA’s 2013 Technology SurveyAnalysis and Results

trending data2013 responses

OPERATING SYSTEMS

COMPUTER HARDWARE/ VIRTUALIZATION

OFFICE APPLICATION/ SOFTWARE/LEARNING

RECORDS MANAGEMENT/PRACTICE MANAGEMENT/KM

LITIGATION SUPPORT

EMAIL/MESSAGING/ ANTIVIRUS

MANAGING EMAIL STORAGE/HISTORY

MOBILE MESSAGING

NETWORK/SOFTWAREMANAGEMENT

REMOTE ACCESS/ INTERNET/ TELECOMMUNICATIONS

BUSINESS CONTINUITYAND SECURITY

TECHNOLOGY SPENDING

ANNOYANCES AND TRENDS

VENDORS

What are the top 3 biggest technology issues or annoyances within your firm? (choose your top three choices)

4%!

9%!

8%!

17%!

4%!

12%!

16%!

8%!

35%!

12%!

22%!

23%!

9%!

31%!

11%!

30%!

29%!

57%!

3%!

6%!

1%!

17%!

4%!

14%!

11%!

7%!

25%!

11%!

24%!

25%!

10%!

29%!

9%!

25%!

31%!

50%!

3%!

5%!

4%!

4%!

4%!

8%!

9%!

7%!

9%!

11%!

8%!

14%!

14%!

16%!

20%!

16%!

15%!

28%!

24%!

35%!

37%!

41%!

3%!

3%!

4%!

4%!

5%!

5%!

7%!

8%!

8%!

8%!

9%!

12%!

13%!

13%!

13%!

14%!

17%!

20%!

28%!

33%!

34%!

36%!

0%! 25%! 50%! 75%! 100%!

Roaming profiles in Microsoft Windows!

Print drivers and/or print-related issues!

Costs: Cost of hosting client data (e.g., litigation cases)!

Spam!

Other!

Mobile device (smartphone) maintenance!

Staffing-Related: IT staffing issues!

Vendor competency!

E-Discovery!

Spyware/Malware/Viruses!

Licensing: Software license and fee arrangements!

Costs: High software maintenance costs!

Training: Meeting needs for and/or getting participation in training!

Storage Needs: Keeping up with storage needs!

Consumerization (e.g., bring your own device)!

Workload/Managing project loads!

Costs: The general high cost of technology!

Change: Keeping up with new versions of software!

Security/Risk management!

Change: Users' acceptance to change!

Change: Managing expectations (users and management)!

Email management!

2013!

2012!

2011!

2010!3%!

3%!

4%!

4%!

5%!

5%!

7%!

8%!

8%!

8%!

9%!

12%!

13%!

13%!

13%!

14%!

17%!

20%!

28%!

33%!

34%!

36%!

0%! 25%! 50%! 75%! 100%!

Roaming profiles in Microsoft Windows!

Print drivers and/or print-related issues!

Costs: Cost of hosting client data (e.g., litigation cases)!

Spam!

Other!

Mobile device (smartphone) maintenance!

Staffing-Related: IT staffing issues!

Vendor competency!

E-Discovery!

Spyware/Malware/Viruses!

Licensing: Software license and fee arrangements!

Costs: High software maintenance costs!

Training: Meeting needs for and/or getting participation in training!

Storage Needs: Keeping up with storage needs!

Consumerization (e.g., bring your own device)!

Workload/Managing project loads!

Costs: The general high cost of technology!

Change: Keeping up with new versions of software!

Security/Risk management!

Change: Users' acceptance to change!

Change: Managing expectations (users and management)!

Email management!

2013!

Consumerization (e.g., Consumerization (e.g.,

Costs: Costs of hosting client data (e.g., litigation cases)

Costs: Costs of hosting client data (e.g., litigation cases)

click here forresults by firm size

ILTA’s 2013 Technology SurveyAnalysis and Results

trending data2013 responses

OPERATING SYSTEMS

COMPUTER HARDWARE/ VIRTUALIZATION

OFFICE APPLICATION/ SOFTWARE/LEARNING

RECORDS MANAGEMENT/PRACTICE MANAGEMENT/KM

LITIGATION SUPPORT

EMAIL/MESSAGING/ ANTIVIRUS

MANAGING EMAIL STORAGE/HISTORY

MOBILE MESSAGING

NETWORK/SOFTWAREMANAGEMENT

REMOTE ACCESS/ INTERNET/ TELECOMMUNICATIONS

BUSINESS CONTINUITYAND SECURITY

TECHNOLOGY SPENDING

ANNOYANCES AND TRENDS

VENDORS

What are the top 3 biggest technology issues or annoyances within your firm? (choose your top three choices)

4%!

9%!

8%!

17%!

4%!

12%!

16%!

8%!

35%!

12%!

22%!

23%!

9%!

31%!

11%!

30%!

29%!

57%!

3%!

6%!

1%!

17%!

4%!

14%!

11%!

7%!

25%!

11%!

24%!

25%!

10%!

29%!

9%!

25%!

31%!

50%!

3%!

5%!

4%!

4%!

4%!

8%!

9%!

7%!

9%!

11%!

8%!

14%!

14%!

16%!

20%!

16%!

15%!

28%!

24%!

35%!

37%!

41%!

3%!

3%!

4%!

4%!

5%!

5%!

7%!

8%!

8%!

8%!

9%!

12%!

13%!

13%!

13%!

14%!

17%!

20%!

28%!

33%!

34%!

36%!

0%! 25%! 50%! 75%! 100%!

Roaming profiles in Microsoft Windows!

Print drivers and/or print-related issues!

Costs: Cost of hosting client data (e.g., litigation cases)!

Spam!

Other!

Mobile device (smartphone) maintenance!

Staffing-Related: IT staffing issues!

Vendor competency!

E-Discovery!

Spyware/Malware/Viruses!

Licensing: Software license and fee arrangements!

Costs: High software maintenance costs!

Training: Meeting needs for and/or getting participation in training!

Storage Needs: Keeping up with storage needs!

Consumerization (e.g., bring your own device)!

Workload/Managing project loads!

Costs: The general high cost of technology!

Change: Keeping up with new versions of software!

Security/Risk management!

Change: Users' acceptance to change!

Change: Managing expectations (users and management)!

Email management!

2013!

2012!

2011!

2010!3%!

3%!

4%!

4%!

5%!

5%!

7%!

8%!

8%!

8%!

9%!

12%!

13%!

13%!

13%!

14%!

17%!

20%!

28%!

33%!

34%!

36%!

0%! 25%! 50%! 75%! 100%!

Roaming profiles in Microsoft Windows!

Print drivers and/or print-related issues!

Costs: Cost of hosting client data (e.g., litigation cases)!

Spam!

Other!

Mobile device (smartphone) maintenance!

Staffing-Related: IT staffing issues!

Vendor competency!

E-Discovery!

Spyware/Malware/Viruses!

Licensing: Software license and fee arrangements!

Costs: High software maintenance costs!

Training: Meeting needs for and/or getting participation in training!

Storage Needs: Keeping up with storage needs!

Consumerization (e.g., bring your own device)!

Workload/Managing project loads!

Costs: The general high cost of technology!

Change: Keeping up with new versions of software!

Security/Risk management!

Change: Users' acceptance to change!

Change: Managing expectations (users and management)!

Email management!

2013!

Consumerization (e.g., Consumerization (e.g.,

Costs: Costs of hosting client data (e.g., litigation cases)

Costs: Costs of hosting client data (e.g., litigation cases)

Business Strategy & Open Innovation

What’s our Winning Aspiration?

Where will we play?

How will we win?

What capabilities must we have?

What management system are required?

STRATEGY IS THE ANSWER TO 5 QUESTIONS

Open Innovation

A.G. Lafley on Open Innovation

Up

10 Types of Innovation

Business Model

Networks& Alliances

HumanCapital

CoreProcesses

EnablingProcess

ChannelManagement

ServiceOffering

ProductSystems

Product &Performance

BrandPromise

CustomerExperience

Networks & Alliances

You Must Think Like an Innovator

You Must Be Open to New Ideas and

New Opportunities

You Must Share Innovative Ideas &

Collaborate on Projects

Up

10 Types of Innovation

Business Model

Networks& Alliances

HumanCapital

CoreProcesses

EnablingProcess

ChannelManagement

ServiceOffering

ProductSystems

Product &Performance

BrandPromise

CustomerExperience

Why?Because in a Time of

Massive Change, Doing Nothing is Risk

Process Perspective

Customer Perspective

Financial Perspective

Learning & Growth Perspective

How should we appear to customers?

At what do we need to excel to fulfill customer expectations?

How will we sustain our ability to improve?

What are our most important financial outcomes?

Financial - Customer - Process Strategy Map