Basic troubleshooting for Askozia IP PBX phone systems - webinar 2016, English

Your Hosts

Markus Ehlers Raiko Schulz

Agenda

Basic Troubleshooting

• Introducing SIP traces

•Tips and tricks for caller ID debugging

•Basic beroNet troubleshooting

Introducing SIP traces What issues require a trace?

-

•phones are not ringing

• the wrong phone rings

•calls are being dropped

•provider do not register

•calls can not be made

Introducing SIP traces What is a trace?

Introducing SIP traces How to create a trace?

•create a SSH connection

•password is equal to the web GUI

ssh root@[system’s.IP.address]

Introducing SIP traces How to create a trace?

•enter Asterisk console

asterisk -r

Introducing SIP traces How to create a trace?

• increase the log level

core set debug 3

core set verbose 3

sip set debug on

Introducing SIP traces How to create a trace?

•recreate the issue

Introducing SIP traces How to create a trace?

Introducing SIP traces How to create a trace?

Introducing SIP traces How to create a trace?

Introducing SIP traces How to create a trace?

Introducing SIP traces How to create a trace?

•after tracing: decrease log level

sip set debug off

core set debug 0

core set verbose 0

Introducing SIP traces And if I use Windows?

•Use PuTTY

•establishSSH connection

• in the console, use the known commands

•WIKI.ASKOZIA.COM

•ASKOZIA PBX -> Help for integrators -> 17 SIP

traces

Tips for CallerIDs Typical issues with Caller IDs

•Wrong Caller ID is sent when calling out

•Calls are getting blocked by the provider

•Wrong caller ID is sent to another phone, while transferring

•Wrong caller ID is sent to another phone, while forwarding

•Caller ID does not get matched with phonebook

Tips for Caller IDs The correct format

•national

• international

•E.164

•without area code

•only extension

incoming

outgoing

Tips for Caller IDs SIP Headers

Tips for Caller IDs SIP Headers

Telephone account - advanced options

Provider account - advanced options

Tips for CallerIDs Manual Dialplans

Provider account - advanced options

Telephone account - advanced options

Tips for CallerIDs The right provider

• If possible, use providers where configuration templates are available

•Always use providers with good documentation for Asterisk

•When forwarding, always make sure, CLIP NO SCREENING is activated

beroNet cards Active interface cards and gateways

beroNet gateways How to enter the web interface

Unix based:

ssh root@[IP.of.the.system] -L8888:10.1.0.2:80

Windows:

Use Putty

wiki.askozia.com->AskoziaPBX-Help for

Integrators-> 14 Access beroNet

beroNet gateways Inside the web interface

User: admin

Password: admin

beroNet gateways Inside the web interface

Uplink states of all the ports

beroNet gateways Inside the web interface

Hardware configuration

beroNet gateways Inside the web interface

Dialplans

beroNet gateways Inside the web interface

ISDN dialplan debugging

Questions? Time to wake up!

markus.ehlers@askozia.com