View
264
Download
1
Category
Tags:
Preview:
DESCRIPTION
Citation preview
Local Edition
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Local Edition
Driving Application Adoption Marci Carpenter
<SESSION ID>
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Get the most out of your Cisco investment
• Attain the business benefits of the tools
• Show the value of IT • Add a marketable skill to
your resume
Why Care About Adoption?
3
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Use a pilot group to practice all aspects of the rollout ‒ Custom configuration files ‒ MSI push to desktops ‒ MDM push to mobile devices ‒ Support staff training ‒ Communications Planning ‒ End user documentation ‒ End user training
• Get feedback from pilot prior to taking into production to refine the process.
Practice Makes Perfect
4
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Don’t forget about your helpdesk! • Include Tier 1 Support staff in pilot
process – they need practice too! • Run a Tier 1 troubleshooting class ‒ Grant read-only access for
configuration/licensing verification ‒ Walk through gathering log files for
applications ‒ Review escalation process to IT
Support Staff Training
5
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• End Users like to feel involved • Communicate business benefits of applications – keep it non-technical • Communicate at regular intervals ‒ Pilot Group Invitation ‒ Deployment Schedule ‒ Welcome Notice ‒ Feedback Requests
Communications Planning
6
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Did you know you have access to Cisco application documentation in Word format?
• Provisioning Guides, Getting Started Guides, User Guides and Quick Reference Cards for every UC Application! ‒ Easily adaptable for your implementation ‒ Insert custom links ‒ Include only features you plan to deploy to set correct expectations ‒ Obtain Word templates from your Cisco CSE or PSS
End User Documentation
7
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption End User Documentation
8
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Do you really need a training class?
YES!!! • Hold classroom training and provide users
a forum to get comfortable and ask questions.
• Users are more likely to use an application they aren’t intimidated by!
End User Training
9
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Provide an opportunity for end users to provide feedback
• Keep the end users engaged and feeling like part of the process.
• Revise rollout plan and processes based on real end user feedback during the pilot group deployment.
• Gather metrics for your successful application deployment!
Gathering Feedback
10
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Driving Application Adoption
• Teach a feature a week via email to continue to drive learning in your organization!
Continue the Communication!
11
Recommended