Cloud-First, Mobile-First SharePoint -- 3 Universal Truths for Successful Deployments

Cloud-First, Mobile-First SharePointChristian Buckley, GTconsult

Ben Henderson, Colligo

Christian BuckleyOffice 365 MVP and Managing Director

GTconsult

www.GTconsult.com

@buckleyplanet

cbuck@GTconsult.com

Ben HendersonProduct Manager

Colligo

www.Colligo.com

@ben3003

Bhenderson@Colligo.com

About GTconsult

©2015 Colligo Networks

About Colligo

Mobile app platform that improves user adoption and compliance across enterprise file collaboration systems.

Topics we’ll cover today:

• The transformation of user expectations

• The role of hybrid in this transformation

• Three universal truths for successful deployments

• Customer examples of these truths in action

• A plan of action for your SharePoint environment

Platforms & Productivity

But where does productivity begin?

And why aren’t my end users using SharePoint?

Adoption & Engagement

NextGen Portals

Unified Features Across Workloads

How does this apply to my SharePoint environment today?

Is this what your end users want?

No. In fact, they want to:• access key

systems from anywhere in the world

• complete forms and initiate workflows

• using any device• while taking a

selfie

Cloud

Whether your strategy is defined, or individuals are adopting solutions on their own, most organizations are accelerating toward the cloud

Solutions are moving toward the cloud

What is hybrid?

Infrastructure as a Service (IaaS)

(network architects)

Software as a Service (SaaS)(end users)

Platform as a Service (PaaS)(app developers and designers)

Infrastructure maintained solely for customer

On premises or off

Managed by the customer, or by a 3rd party hoster

Private Cloud Hybrid Cloud

Multiple infrastructure options

Components both on premises and off premises

Management spread between customer and 3rd party hosters

Infrastructure shared by multiple customers

Off premises

Managed by 3rd party on behalf of customers

Public Cloud

Over the next several years,

the primary driver for cloud adoption will shift from economics to innovation as leading-edge companies invest in cloud services as the foundation for new competitive offerings. Frank Gens, Senior Vice President

and Chief Analyst at IDC

The key to successfully navigating the hybrid transition is to monitor and measure, be aware of what can be governed, and to be proactive about managing the end user experience.

Universal Truth #1:

The User Experience (UX) is important

Make the user experience your top priority

“What is the biggest problem with the SharePoint UX? For customers, it is very simple:

How much time does a user need to spend in SharePoint?

Unless you are enticing users to SharePoint with viral cat videos or by making them hunt down content they need, a user's additional time spent on SharePoint will be the best measure of increased user adoption and productivity.”

Bradley Geldenhuys, CEO of GTconsult

What is the UX in SharePoint?

How involved were end users in the design and deployment of your current system? Involved at every step Provided detailed input Somewhat involved Rarely involved Were handed completed system with zero input

Survey questions

Why is the UX important to SharePoint?

30©2015 Colligo Networks

Making the User Experience a Priority

Users

How involved were end users in the design and deployment of your current system?

Survey Results

Universal Truth #2:

Telemetry and Analytics drive adoption

Monitor and Measure

Analytics refers to the data collected on your site, such as number of site visits, page views, file downloads, likes, ratings, and reviews.

Telemetry is data captured within applications and solutions running on your computer, such as when an app is loaded, whether it is actually used, how long its been running, and any errors you’ve experienced.

Survey question:How much do you monitor and measure your end user activity? We analyze and learn from everything they do on the

system We measure most activities We monitor basic data and trends We sometimes review the out of the box analytics We do not monitor and measure anything

Why metrics are important to SharePoint

36©2015 Colligo Networks

Monitoring User EngagementReduce Risk

Report ROI

Learn & Share Success

Drive Adoption

Colligo Engage

How much do you monitor and measure your end user activity?

Survey Results

Universal Truth #3:

Mobility Solutions are where we are headed

Thinking in terms of mobility

How important is mobility to your overall collaboration strategy? Our strategy is entirely about mobility Mobile is one of our major objectives Mobile is increasingly important We’ve talked about mobility options, but have not

really started taking action No plans to go mobile

Survey questions

What mobility look like in SharePoint?

What mobility look like in SharePoint?

http://sharepoint.protiviti.com/support/Pages/Responsive-Design.aspx

Why mobility is important to SharePoint

44©2015 Colligo Networks

Enabling Mobility for Business Scenarios

Native Device

Experiences

Scenario-Specific

Apps

Secure Access

How important is mobility to your overall collaboration strategy?

Survey Results

In summary

Best Practices1. Make user experience a priority2. Think about your mobility strategy3. Have a strategy for monitoring and

metrics

In addition…4. Continually refine your governance5. Make your change management

methodology transparent

Download the whitepaper

https://www.colligo.com/successfully-navigating-the-hybrid-transition/

http://bit.ly/1FlMga9

Resources• Best Practices for Successfully Navigating the Transition from SharePoint to Office 365 (Colligo)

http://bit.ly/1FlMga9

• Office 365 SharePoint hybrid – what you DO and DO NOT get (Chris O’Brien) http://bit.ly/1h4EL99

• Where User Experience Should Fit in SharePoint's Roadmap (CMSWire) http://bit.ly/1u6KjHO

• Overview of Office Telemetry (TechNet) http://bit.ly/1B9eygY

• The Importance Of Telemetry On Productivity (buckleyplanet) http://bit.ly/1pNg9Zu

• Collecting telemetry data from your apps (TechNet) http://bit.ly/1L4pLVC

• Mobile SharePoint/Office 365: Empowering Field Engineers & Technicians (Colligo) http://www.colligo.com/resources/white-papers/

• Buyers Guide to Mobile SharePoint (Colligo) http://www.colligo.com/resources/white-papers/

• Configure a SharePoint site for mobile devices (Office) http://bit.ly/1S59SUb

• Extending Collaboration through Mobility (Storify) http://bit.ly/1FlngwJ

Q&A

Christian BuckleyOffice 365 MVP and Managing Director

GTconsult

www.GTconsult.com

@buckleyplanet

cbuck@GTconsult.com

Ben HendersonProduct Manager

Colligo

www.Colligo.com

@ben3003

Bhenderson@Colligo.com

Thank you!