Cyber City Concept

B A L I K P A P A N C Y B E R C I T Y

envisioning the making of

Richardus Eko Indrajit - indrajit@post.harvard.edu

The World is “already” Flat

“ The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal – and competitor – of the other.”

Thomas Friedman

No Significant Barriers to Communicate

DISTRIBUTORS

SUPPLIERS

CUSTOMERS

PARTNERS

Finance andManagement

Manufacturingand Production

R&D andEngineering

ProcurementDistribution

Supply ChainLogistics

MarketingAdvertising

SalesCustomer Care

Inward FocusedCore BusinessProcess andApplications

Internet/Intranet/Extranet

New Demand across the Global Market

Power shift to

customer

Global Sales

Channel Reduced Cost of

Selling and Buying

Converging Touch

Points

Always Open for

Business

Reduced Time-to-

Market

Enriched Buying

ExperienceCustomization

Self ServiceReduced Barriers

of Market Entry

Demographics of

the Internet User

Power Shift to

Communities of

Interest

Cybermediation

Logistics and

Physical

Distribution

Stock Market

Behavior Branding

Acceptance

Actions

Everywhere

Hyper Efficiency

Life is about Networking

Services

Services

EnterpriseEnterprise

CommercialCommercialService

ProvidersService

Providers

HomeHome

VoiceVoice

DataData VideoVideo MobilityMobility

Cyber City Characteristics

“The network is the city …”

Run All Day Run All Day UnwiredUnwired

Access Your Data Access Your Data On all Your On all Your

DevicesDevices

Seamlessly Seamlessly CommunicateCommunicate

Access/ Use Your Access/ Use Your Data Anytime Data Anytime

AnywhereAnywhere

Convergence of All Industries

EducationConstruction

Healthcare Retail Utility

Main Requirements

PEOPLE=users

PROCESS=applications

TOOLS=technology

Everywhere Interactions and Interactivities

Social Services Field Worker

Building Inspection

Code Compliance

eGovernment Self-Service

Kiosk

Automated Meter Reading Public Safety

Communications

Legislative Staff Collaboration

Digital Video Surveillance

Emergency Operations

DOT Communications

Modern networking enables improving productivity and efficiency of city operations

Citizens’s e-Life

e-learning

e-mail

web browsing

on-line computer games

chating

digital librarydigital museum

on-line shoppingmobile phones

e-ticket

home securityvideo on demandvideo conferenceremote health care

student °π °π °π °π °π °π °πhousewife °π °π °π °π °π °π °π °π °π °π °π °π °πsenior citizen°π °π °π °π °π °π °π °π °π °π °π °π °πtraveler °π °π °π °π °π °π °π °π °πcommuter °π °π °π °π °πworker °π °π °π °π °π °π °π °π °π °πsales person°π °π °π °π °π °π °π °π

Full Blown Applications Spectrum

GovernmentField Case ManagementRegulatory ComplianceLicense Applications

Public SafetyIncident MgmtSafety InspectionLegal DocumentationRemote Monitoring

EducationClassroomNote TakingResearchGrading

HealthcarePoint of CareElectronic RecordsPrescriptions andOrder Entry

Energy & UtilitiesService CallsSystems MgmtRemote Monitoring

RetailCustomer ServiceInventory Mgmt

ManufacturingMachine MaintenanceLogisticsPlant Management

Construction & Real EstateArchitectural DrawingsListing ManagementSite Inspection

Finance & InsuranceClaims AdjustmentPolicy SalesCredit Applications

TelecommutingEmail servicesInternet access

Group ActivitiesPlanningLogisticsCollaboration

Convenience & AccessAnytime, anywhere accessInformation exchangeEmail communication

TourismEvent planningInformation

Business

Government

Citizens

End-to-End Solutions to the Public

WiFi WiMAXPrivateNetworks

3G WANWire-line

NETWORK INFRASTRUCTURE

Client DevicesLaptops, Tablets, Handhelds

Ruggedized Non-Ruggedized

HARDWARE

PublicSafety

Traffic MgmteParking, etc

LandManagement

VideoSurveillance

AssetManagement

DistanceLearning

Healthcare

MOBILIZED SOLUTIONS / SERVICES CATEGORIES

AutomationeForms

RFID, Sensors,Smart Objects

SpatialGIS / LBS

SOA, SOE, SOISecurity

Data / Users

COMPUTING INFRASTRUCTURE

Bottom Line Needs

C U S T O M E R L A Y E R

L O C A T I O N L A Y E R

A P P L I A N C E S L A Y E R

INTEGRATION MANAGEMENT LAYER

IP LAYER Calling/Conferencing

Browser/User Interface

Search Engine

Messaging & Mail

Document Management

Online Support

Retailer Transaction

Electronic Publishing

Content Aggregation

Connectivity

Collaboration

Chatting

PRODUCTSAND SERVICES

KIOSK TELEPHONE TELEVISION INTELLIGENT MONITORFAX

PER

SO

NA

L C

OM

PU

TER

PER

SO

NA

L DIG

ITA

L AS

SIS

TA

NT

IN PUBLIC IN VEHICLE

AT W

OR

K AT H

OM

E

FAMILIESCONSUMERS COMMUNITIES

BU

SIN

ES

S INS

TIT

UTIO

NS

City Infrastructure

Intel TechnologyHT, VT, LT, iAMT, DC, MC, EM64T

SOI (Service-Oriented Infrastructure)

Virtualized Compute,

Network & Storage

SOA (Service-Oriented Architecture)

Business Processes &

Workflows

Outsourcer, Supplier, and Customer

Outsourcer, Supplier, and Customer

Data Centers

Data Centers

InternetInternetService Service

ProvidersProvidersDigital Digital Gov’tGov’t

Mobile Consumers Mobile Consumers

& Workforces& Workforces

Digital Digital HomesHomes

Digital Offices (SMB)Digital Offices (SMB)

EnterpriseEnterprise

Mobile Mobile WorkforceWorkforce

Digital Digital OfficeOffice

Data Data CenterCenter Factory / Factory /

WarehouseWarehouse

Sensors

Grid and Utility Computing

Communication

Grid Enabled

Storage

Grid Enabled

Compute

Grid Enabled

MessagingDirectoryDataOrchestrationResourcesSecurityWeb ServicesWeb Services

Grid Middleware Services

Utility Computing Services

OptimizationLoad BalancingBillingOrchestrationAccountingMetering

Communication

Grid Enabled

Communication

Grid Enabled

Storage

Grid Enabled

Storage

Grid Enabled

Compute

Grid Enabled

Compute

Grid Enabled

MessagingDirectoryDataOrchestrationResourcesSecurityWeb ServicesWeb Services

Grid Middleware Services

Utility Computing Services

OptimizationLoad BalancingBillingOrchestrationAccountingMetering

Utility Computing:Policy-based SLA/QoS, dynamic resource allocation, and pay-for-use

Grid:Virtualization, Provisioning, Aggregation of shared/pooled Resources

Converged IP Networks:Voice/VoIP, Video and Data

Example of Cyber Estate

Kiosks

Site/City Information

Events Guide

Local amenities

Sponsor information

Ticketing capabilities

Vending capabilities

Games

Security - Link with Police

Example of Cyber Rally

Value of Cyber City

Growth of IT Exports from the

nation

Dispersal of Industry to

Tertiary Cities

Contribution to SME

Enablement

Enhanced Employment Generation Nationwide

Catalyst of Regional Development

Overall Regional

Development

Nucleating effect on

Employment generation

Secondary Industries coming up

Improvement in Basic and

Social Infrastructure

Example of SME Enablement

Incubation Services

SME ENABLEMENT AT CYBER

CITYInternational Cooperation

Marketing & Training Support

Example of SME Enablement

Plug ’n’ Play Office Space

Training Support

Marketing and Information Support

Startup unit

Self Sustainable

size

Example of SME Enablement

CyberCity

SME ENABLEMENT CENTER

SME ENABLEMENT CENTER

To promote

OPEN platform

Infrastructure support

Joint initiative of and Technology

Partners

Technology Support by leading companies

The Digital Community Continuum

UnwireUnwire MobilizeMobilize

Digital Community Ready Community Integration Integrated Digital Community

UtilizeUtilize ExtendExtend

Establish Hot spotsEstablish Hot spots Provide basic WirelessProvide basic Wireless

access throughout cityaccess throughout city Establish basic City Web Establish basic City Web

Portal Portal Develop a Public IT PlanDevelop a Public IT Plan

Full Mobile RoamingFull Mobile Roaming eService applications eService applications

deployed by all agenciesdeployed by all agencies Inter-agency Inter-agency

interoperability standard interoperability standard establishedestablished

Federated Services & Federated Services & Security establishedSecurity established

Expand wireless Expand wireless broadband coverage (3G, broadband coverage (3G, Mesh, Wi-Fi, WiMAX)Mesh, Wi-Fi, WiMAX)

Deploy first applications Deploy first applications that improve city servicesthat improve city services

Implement network Implement network security policiessecurity policies

Anytime, anywhere Anytime, anywhere wireless broadband accesswireless broadband access

Full deployment of efficient Full deployment of efficient government servicesgovernment services

Citizen access to Citizen access to government services and government services and informationinformation

Seamless services Seamless services integration across integration across departmentsdepartments

Challenges in the City

BankingBankingShoppingShoppingTaxesTaxes WorkingWorking Multiple IdentitiesMultiple Identities

CellularCellularWiredWiredWiFiWiFiWimaxWimax

Incompatible NetworksIncompatible Networks

BusinessBusiness CitizenCitizen GovtGovt EmployeeEmployee

Disconnected AgenciesDisconnected Agencies

Tomorrow’s Cyber City

One NetworkOne Network

One FaceOne Face

One IdentityOne IdentityA single, portable identity A single, portable identity based on strong securitybased on strong security

An intelligent infrastructure An intelligent infrastructure supporting seamless accesssupporting seamless access

A gateway to integrated A gateway to integrated e-Services spanning multiple e-Services spanning multiple agenciesagencies

Cyber City Ecosystem

Service Provider Role

Development Role

Regulator Role

1.Single window clearance and fiscal benefits under STP Scheme

2.Dispersal of industry to tertiary cities

Facilitation

1.Best Broadband connectivity solutions with VAS like IP-VPN & VoIP

2.Incubation space to SME

Creating enabling environment and providing technical infrastructure

1. Policy modification2. Collaboration with state

agencies & educational institutions

Single Window Clearance and Infrastructure

provider

Stimulating Demand by

creating enabling

environment

Interface between Govt. & Industry

ONE STO

P SHO

P

Building IN or Bolting OUT

Supplier Partner Headquarters Home WorkerBranch

Integrated Network FoundationIntegrated Network Foundation

VoiceVoice ManagementManagement SecuritySecurityWLANWLAN

Source: Cisco

Intelligent Information Network

The Connected

Home

The Connected

Home

CONSUMERCONSUMER COMMERCIAL

COMMERCIAL

Smart Business

Communications Architecture

Smart Business

Communications Architecture

Service-Oriented Network

Architecture

Service-Oriented Network

Architecture

ENTERPRISEENTERPRISE

IP NGNIP NGN

SERVICE PROVIDERSERVICE

PROVIDER

Source: Cisco

The Next Generation Network

VPNs Internet Content

Voice & Video Mobility Transport

IP Next-Generation NetworkIP Next-Generation Network

Connecting Customers with Services, Services with Networks,

and Networks with Each Other

ConsumerSmall/Medium Business

SP WholesaleEnterprise

Source: Cisco

Going to the New IP Network

One unified network for everything

TodayToday TomorrowTomorrow

Telephonenetwork

Mobile radionetwork

IP-Network

Multimedia Access - Advantages:• easy to handle• reliable• mobile

Internet

IP is the Heart of Communication

Everything over IP

IP over Everything

IP to and from Everywhere

Toward Business Requirements

IP

IntelligenceFlexibility

Adaptability

IP

IntelligenceFlexibility

Adaptability

Services

DifferentiationLoyalty Revenue

Services

DifferentiationLoyalty Revenue

Efficiencies

OPEXCAPEXProfits

Efficiencies

OPEXCAPEXProfits

Control

Service Network Business

Control

Service Network Business

Source: Cisco

Today’s Common Biz Model

Service ProviderService Provider SubscriberSubscriber

Content ProvidersContent Providers

Service ExchangeService

Exchange

Best EffortOver the TopBest Effort

Over the Top

Enhanced Service Delivery

Enhanced Service Delivery

Fee SharingCo-BrandingFee SharingCo-Branding

Source: Cisco

Issues on IT

Costs allocated do not justify the benefitsCosts allocated do not justify the benefits

Do not align with business needs and strategyDo not align with business needs and strategy

Slow development and deployment processesSlow development and deployment processes

High failure rates on implementation stageHigh failure rates on implementation stage

Changing so fast, as new technology emergesChanging so fast, as new technology emerges

Expensive by default, difficult to get supportsExpensive by default, difficult to get supports

Complex in nature, avoid people to deal with itComplex in nature, avoid people to deal with it

Issues on IT Governance

??

Valuesand

Benefits

Costsand

Risks

Pro(s) and Con(s)

Ultimate Values

time

serv

ice

qu

alit

y

sup

po

rtb

usi

nes

s

time

serv

ice

cost

time

del

iver

yti

me

time

stakeholdervalue

Aligned

Better

CheaperFaster

time

IT r

isks Secured

Controlled

Source: ITGI

Business Value of IT

FINANCIALFINANCIAL CUSTOMERSCUSTOMERS

GROWTHGROWTHINTERNALINTERNAL

BusinessValue of

InformationTechnology

BusinessValue of

InformationTechnology

Source: Robert Kaplan

Value Perspective: FINANCIAL

Expand market share.Expand market share.

Increase revenue.Increase revenue.

Return on investment.Return on investment.

Optimise asset utilisation.Optimise asset utilisation.

Manage business risks.Manage business risks.

Source: ITGI

Value Perspective: CUSTOMER

Improve customer orientation and service.Improve customer orientation and service.

Offer competitive products and services.Offer competitive products and services.

Service availability.Service availability.

Agility in responding to changing business needs.Agility in responding to changing business needs.

Cost optimisation of service delivery.Cost optimisation of service delivery.

Source: ITGI

Value Perspective: INTERNAL

Automate and integrate the enterprise value chain.Automate and integrate the enterprise value chain.

Improve and maintain business process functionalities.Improve and maintain business process functionalities.

Lower process costs.Lower process costs.

Compliance with external laws and regulations.Compliance with external laws and regulations.

Transparency.Transparency.

Compliance with internal policies.Compliance with internal policies.

Improve and maintain operational and staff productivity.Improve and maintain operational and staff productivity.

Source: ITGI

Value Perspective: GROWTH

Product and business innovation.Product and business innovation.

Obtain reliable and useful information for strategic decision.Obtain reliable and useful information for strategic decision.

Acquire and maintain skilled and motivated personnel.Acquire and maintain skilled and motivated personnel.

Source: ITGI

Information Flow Requirements among Biz Entities

Employees CustomersManagement Suppliers Partners

Plan – Execute – Check - Control

Resources

HumanResources

Process

Money

Market

The New Battle of Competition

How to manage the data …How to communicate the information …How to transform the knowledge …How to generate business wisdom …

Technology Behind the Key Success Factors

DataManagementTechnology

InformationSystem and

CommunicationTechnology

KnowledgeManagementand BusinessIntelligenceTechnology

CorporateGovernanceManagementTechnology

What Models can Bring Competitive Advantages ?

1. Back Office Communication Technology

2. Front Office Communication Technology

3. Internet and Mobile Connection Technology

4. Customers Profiling and Behaviors Assessment Technology

5. Resources Monitoring and Tracking Technology

6. Multimedia-Based Interaction Technology

7. Electronic Data Center and Management System Technology

8. Corporate Internetworking Alliance Technology

9. Business Intelligence and Security Management Technology

10. Business Applications Hosting Technology

#1 Back Office Communication Technology

Interlocal vsInternational Call

Fixed vs MobileDevices Technology

Individual vs GroupArrangement

Public vs PrivateNetwork

Free Rule vs SpecificRules Applied

#2 Front Office Communication Technology

Interlocal vsInternational Call

Fixed vs MobileDevices Technology

Individual vs GroupArrangement

Public vs PrivateNetwork

Free Rule vs SpecificRules Applied

Toll Free vs Premium Call

Pay per Call vs Charge Back

Waiting List vs Routing System

Manual vs Intelligent Menu

Unrecorded vs Recorded Event

#3 Internet and Mobile Connection Technology

I N T E R N E T

EmailChatting

Mailing List

Blogging

Browsing

Newsgroup

E-Business E-Commerce

#4 Customers Profiling and Behaviors Assessment Technology

#5 Resources Monitoring and Tracking Technology

#6 Multimedia-Based Interaction Technology

#7 Electronic Data Center and Management System Technology

#8 Corporate Internetworking Alliance Technology

#9 Business Intelligence and Security Management Technology

#10 Business Applications Hosting Technology

Call for Partnerships

• Can somebody provide me with that ?

• As long as …

• Tailor-made products and services based on our unique needs

• Customised business models as required by our company policy

• Long-term alliance arrangement as opposed to one time contract

• Flexible and scalable enough for my business profile and future growth

• Competitive and affordable price for qualified products and services

• Exclusive agreement for “our” possible-to-produce innovations

• Great help desk and supporting services within 24/7 mode

The End

B A L I K P A P A N C Y B E R C I T Y

good luck with the development of

Richardus Eko Indrajit - indrajit@post.harvard.edu