View
122
Download
3
Category
Tags:
Preview:
DESCRIPTION
Citation preview
TO SAYYESEDUCATING CLIENTS
The Man from Del Monte he says YES!
‘Why don’t you get it?’
‘You are always saying no’
‘I am having to do your job’
A wrong relationship
The client
The servant
the butler did it
Time to change
Change the relationshipBe the expertBe positive
Be the expert
have a methodology
http://www.flickr.com/photos/origomi/
success criteria business objectives competitive analysis priorities mood board user personasuser expectations site personas
Justify decisions
+BE POSITIVE
Yes we can!
Positive about clients
http://www.flickr.com/photos/myvector/
CLIENTS ARE NOTSTUPID
Ssshhh...
http://www.flickr.com/photos/hooiveld/
SHAPING THE CLIENTS
ROLE Focus on problems Focus on businessFocus on users
‘what do you think?’
X
‘How will users react?’
Managing Feedback
politics
http://www.flickr.com/photos/vgm8383/
committees
http://www.flickr.com/photos/heandfi/
Difficult people
Existing client
No clue client
Micro manager
Marketeer
TO SAYYESEDUCATING CLIENTS
BOAGWORLD.COMHEADSCAPE.CO.UKGETSIGNOFF.COM
Recommended