#EnterpriseBrain EN - #spsnh

#ENTERPRISEBRAINSOCIAL KM AND ENTERPRISE BIG DATA

Was made possible by the generous support of the

following sponsors…

And by your participation… Thank you!

Nicolas GeorgeaultSharePoint Senior Architect @Negotium Technologies Montreal20 years of experience in IT

13 with SharePoint

5 as a SharePoint MVP

Co-author of Microsoft SharePoint Server 2010 et 2013 French books

• Email/Yammer: ngeorgeault@negotium.com

• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co /

http://www.itlounge.ca

Let’s talk about social…

Most principal fears for companies…

…Timewasting

… Inappropriate content

… Security

… Negativity

… Mutiny

This is what we were thinking about Email (only) 20 years ago…

What is Social KM?

Knowledge

The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)

knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)

To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)

“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)

Knowledge versus Know-how

•For 20 years, document is considered as THE reference

Document by nature

Information Data

Information

Knowledge

sensestructuration

Knowledge

KnowledgeKnowledge

Knowledge

Know-how

logic

understanding emotional knowledge

memory

 Experience

Enterprise of things

1. Create a kind of Enterprise Big Data

2. Use Graph features brought by Social Tools

Communication

$

$

#

#

$

Connect your systems …

•Form a cloud of data from existing systems to better exploit your information.

•Avoid errors during copying of data between systems.

•Using SharePoint as a data bus

Big Data

ERP

CRM

Discussions

Diffusion

Collaboration

Documents

What is the Graph?

Social graph TM – Zuck.

http://ogp.me/

Social Knowledge TM – Larry Page

http://j.mp/1t0Aqvo

Enterprise graph – Adam Pisoni

http://j.mp/EnterpriseGraph

Form origins…

•1909 - Charles Sanders Peirce in MS 514 publication

•1976 - John F. Sowa for IBM in "Conceptual Graphs for a Data Base Interface“

•More details on “Les usages et techniques de Yammer et Office 365” http://gallery.technet.microsoft.com/office/Les-usages-et-techniques-2128b80e

… to the future

Ent. Graph is not just about people

All application and all information can be connected

Just a quick exemple

Command in Dynamics

Customer in CRM

Contact in SharePoint/

Yammer

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

Opportunity

OneDrive to share

documents

Sales contact in

CRM/SharePoint

Expert identified in SharePoint/

Yammer

With dimensions…

Command in Dynamics

Customer in CRM

Contact in SharePoint/

Yammer

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

Opportunity

OneDrive to share

documents

Sales contact in

CRM/SharePoint

Expert identified in SharePoint/

Yammer

Command in Dynamics

Discussion around

same needs

Expert identified in SharePoint/

Yammer

Cross-Selling

Opportunity

GQL and Office Graph

•Edges

•REST graph query

http://j.mp/GqlOfficeGraph

#EnterpriseBrain

Start working like a Brain

•A connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram".  - Wikipedia

The Four Pillars

1. Improve your Search engine

• Use what you got first… No additional license cost

• Create additional Search Pages to enrich the Search experience

• Open Graph and Office Graph use Search engine

• SharePoint Search, Yammer Search or PowerBI Search?

• Connect on your applications and crawl the content

• Federate Search between your applications

Federated Search

Attribute

• Generates business domain segments and concepts for dynamic “Faceted search”

• Generates words cloud• Generates summaries• Classify and categorize Automatically documents• Automatic extraction of concepts, entities, and

patterns• Build-in support for multi-languages information

sources (English-French and Spanish).http://j.mp/AttributeEn

2. Start Enterprise Social Network

• Create a Business uses catalog to resolve concrete business situations

• Even if you are using SharePoint Social Features… Jump In! Think about Community template

• Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners

• Start small but think BIG… But Start!

Business uses catalog example

Corp Manage Corporate

Communication Expertise

Identification Partners

communities Event management

Marketing Customers

communities

HR Collaborator Emboarding

Collaborators Engagement

Training and personal development

Retail Point of sales communities

3. Give right tool to your users

• Empower your users with efficient tools

• Knowledge stored in an Email is lost or unusable for the rest of the company

• Ex: Use Harmon.ie third party tool to break habits and the Email silos

• Think Mobile First for your tools. More than 50% of conversations will not happen at the office.

Breaking habits: email

VS

http://harmon.ie/

Everywhere You Work

In the OfficeIn your Outlook

On the roadIn a Mobile App

On the runIn a Mobile App

WhereverIn Outlook Web App

http://harmon.ie/

From any device

Android iOS BlackBerry

Windows Phone

http://harmon.ie/

4. Provide Dashboards

• Extract data from your graph to generate Excel and PowerBI data sources.

• Visio Services are already part of your product… Use it!

• Some of these dashboards already exists… Just use it!

• Yammer dashboards with PowerBI http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx

Visio Application

L270 Campain - Presentation.pptx

Collateral CenterIntroduction a SharePoint

Alan Steiners P͛s OneDrive

#BuildTheFutureAlan Steiners͛Ps OneDrive

Yammer Power BI (Basic) Codename Tosilog

Alan Steiners P͛s OneDrive

Offre SocialKM Rappel interne

Alan Steiners͛Ps OneDrive

Office 365 UG and SharePoint UG QuébecAlan Steiners͛Ps OneDrive

M300 SmartphoneCollateral Center

Maintenance Issue - Load Testing Building 3

Facilities

#Me

Issue Status ReportAlan Steiners͛Ps OneDrive

Dashboard in PowerBI

Thanks for your attention

Connect on https://www.yammer.com/itpronetwork

« SP for Internal Communication » Group

http://j.mp/EntBrainSurveySurvey

Start following#EnterpriseBrain@ngeorgeault

Any Question?

Montrealers’ Sessions

•How to use SP2013, O365 and Yammer to create a knowledge network• Nicolas Georgeault (Bedford 1h30)

•Top misconfiguration issues for SharePoitn 2013• Serge Tremblay (Norhtwood, 2h40)

•Build your business portal on office 365 : the social company• Fabrice Vaxelaire, Vincent Biret (Chesterfield, 1h30)

Planned for February 7th 2015 Meetings 1st Tuesday of the monthAt the Microsoft Montréal Officehttp://www.meetup.com/guspquebec/

Was made possible by the generous support of the

following sponsors…

And by your participation… Thank you!

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Join us for the raffle & SharePint following the last session