From technology development_towards_social_innovation [compatibility mode]

dr. Boris De RuyterPrincipal Scientist, Philips Research Europe

From technology development towards social innovation

Overview

• The transition

• Ambient Intelligence

• Experience Research

• Research examples

The transition

Technologydevelopment

Moore's law

1960

1990

2002

Technology is evolving rapidly

Technology is evolving rapidly

Technologydevelopment

Moore's law

Applicationsof technology

User Centered Design

Focus groups Usability testIn situ interviews

User Centered Design

de Ruyter B. (2003). User Centred Design, In (Eds.): Aarts, Emile, and Stefano Marzano (editors) (2003), The New Everyday: Vision on Ambient Intelligence, 010 Publishers, Rotterdam

Technologydevelopment

Moore's law

Applicationsof technology

User Centered Design

Effect ofapplications

User ExperienceResearch

Ambient Intelligence

FreedomFreedom IntelligenceIntelligence

AestheticsAesthetics ImmersionImmersion

de Ruyter, B., Markopoulos, P., Aarts, E., Ijsselsteijn, W. (2004). Engineering the user experience, In: W. Weber, J. Rabaey, and E. Aarts (Eds): Ambient Intelligence. Springer-Verlag.

From Technology Development towards Social Innovation

Impact ofapplications

Social Innovation

Technologydevelopment

Moore's law

Applicationsof technology

User Centered Design

Effect ofapplications

User ExperienceResearch

Ambient Assisted Living

Monitoring & Coaching

Monitoring & Coaching

Stimulation & Enabling

Stimulation & Enabling

BelongingBelongingSafety &

ProtectionSafety &

Protection

de Ruyter, B. & Pelgrim, E. (2007). Ambient Assisted Living research in CareLab, ACM Interactions, Volume 14, Issue 4, July + August 2007.

Ambient Intelligence

The Philips pavilion1958

Ubiquitous computing(Mark Weiser, Scientific American 1991)

The Computerfor the 21st Century

Specialized elements of hardware and software, connected by wires, radio waves and infrared, will be so

ubiquitous that no one will notice their presence

Ubiquitous Computing (Mark Weiser)1988

The vision of the Future1996

The introduction of AmI1998

IST 6th framework2001

1135 “Ambient Intelligence” hits in Amazon.com

How has AmI changed over the years?

From technology trends to societal trends

Ageing societyGlobalization

From system intelligence to social intelligence

SocializedEmpathicConscious

Experience Research

Research phases

Test usability & user acceptance

Collect user insights & requirements

Validate & study longer term effects

Context studies

High level user needs

Userinsights

ObservationsDiary studies

Context studies

Context studies

Lab studies

Focus groups Usability test

• Focus group sessions to collect early user feedback on concepts

• Controlled experiments (limited in time) to study the usability and end

user acceptance

– Multi observer setup

– Control & coding in one system

– Distributed coding scheme

– Observed & automated events

Field studies

• Use of the propositions in real life settings over longer periods of time

• Data collection through logging and in situ interviews

• Complementary findings to laboratory studies

In situ interviews

Field studies

http://SimplicityLabs.net

Research examples

Kaptein, M.C., de Ruyter, B., Markopoulos, P., & Aarts, E. (2010). Two Acts of Social intelligence: The effects of mimicry and social praise on the evaluation of an artificial agent. AI &Society, 1-13.

Kaptein, M.C., de Ruyter, B., Markopoulos, P., & Aarts, E. (2009). Persuading you: Individual differences in susceptibility to persuasion, 12th IFIP TC 13 International Conference.

de Ruyter, B., Zwartkruis-Pelgrim, E. & Aarts, E. (2010). Ambient assisted living research in the CareLab, GeroPsych: The Journal of Gerontopsychology and Geriatric Psychiatry, Vol 23(2), Jun 2010, 115-119.

Gimenez, M.C., Geerdinck, L.M., Versteylen, M., Leffers, P., Meekes, G.J.B.M., Herremans, H., De Ruyter, B., & Schlangen, L.J.M. (2011). Light and Sleep within hospital settings, Sleep-Wake Research In The Netherlands, Annual Proceedings of the Dutch Society for Sleep-Wake Research (NSWO), Vol 22, T. de Boer et al. (Eds.), Ipskamp Drukkers BV, Enschede, ISBN 978-90-73675-00-1, p. 56-59.