HIMSS 2011 "Secure Your Mobile Patient Healthcare Information"

MD Anderson Cancer CenterFairview HealthcareAllina HealthcareBassett HealthcareUniversity of Washington Medical CenterUniversity of AugustaAnd hundreds of others

Over 30 years of innovation in communications systemsSystems and applications designed specifically for the needs of healthcare organizationsHIPAA and Joint Commission-friendly applications

In the middle of the night, when a mother calls the hospital switchboard to get in touch with the doctor on call, 1Call makes sure the process is fast, accurate, simple and documented automatically

The Hospital Operator…Answers the call on a 1Call call center or intelligent console systemChecks the 1Call Web-Enabled On-Call Scheduling databaseSends a secure message with the patient information to the miSecureMessages smartphone paging application

•Send encrypted text messages to BlackBerry ®, iPhone ®, iPad ™ and Android ™ powered mobile devices using security protection.

•Provide encrypted message delivery receipts, documenting that a user’s smartphone has received a message.

•Provide encrypted message read receipt, documenting that a user has read a received message.

•Enable a user to reply to a received message with an encrypted message.

•Let the Chief Information Officer (CIO) be able to provide the best service and the types of diverse services your staff requires.

The miSecureMessages smartphone application uses an encrypted web service to push messages to individual recipients. The recipients can read and reply to messages.

•Protected Health Information (PHI) security importance and HIPAA and HITECH regulations (FIPS 140-2 Compliant) .

•Detailed reporting for Joint Commission accreditation •Declining use of one-way single-tasking pagers•Cost of maintaining legacy networks•Proliferation of wireless multitasking handheld devices •Need for greater amounts of information instantly•Two-way interactive messaging/paging and collaboration•When persistent alerting is required

•Persistent Alerting to assist in immediate message viewing•Priority Alerts to assure that the most important messages are viewed first•Customizable audio settings•Device wake-up and visual alert•Separate inbox from text and email messages

The paging industry and its user base have been in rigorous decline since its peak in 1998.This is due to the popularity and the reasonable cost of wireless voice and data services – especially 3G and 4G capabilities.

•3G from Service Provider•Wi-Fi to eliminate carrier “Dead Spots” in the facility•Cloud based or purchased application•Internal 3G and 4G networks

•Triggering code procedures •Paging•Having two-way communication about patients

miSecureMessages smartphone messaging is available for BlackBerry devices and for the iPad, iPhone and iPod Touch.

Support for the Google Android operating system will be available later in 2011.

Soft AgentSynergyRED ALERTProShowOn-Call Schedule

Save time, reduce errors and provide better care for patientsFilters data from existing HL7 database and automatically notifies appropriate personnel about a specific event that occurredPersonnel can be notified via

SMS Text MessagingE-MailText-to-Voice phone callsPagerLCD Displays

Instant notification means staff can respond quickly, act immediately and efficiently, allowing facilities to become available in less timeRapid ROIAutomatically updates EMRBrowser-based administration with built-in security

Save time, reduce errors and speed overall response timeMapping capabilities

Quickly alert contacts within a specific areaReal-Time monitoring and reporting

WebPhone callAutomated process, such as database or e-mail updateScheduled events

Personnel can be notified via:E-mailPagerAutomated phone call to land line or cell phoneSMS Text MessageWireless MessageFax

Alert Triggered by:

Healthcare Organizations must constantly contend with patients missing their scheduled appointments and forgetting to notify their doctors of the cancelations.

Present the current on call information to your operators and staffEnsure accurate coverage and notificationPermission-based application

View only On-Call SchedulesManage and administration of schedules and resourcesAssign and update schedulesOn-Call resources can view messages, change contact methods

Contact On-Call personnelNotify based on resource protocols and preferences

Alpha page, SMS text, e-mail, secure text message

On-Call schedules synch with Outlook and e-mail calendarsReporting of all On-Call activities

Contact 1Call at 800-225-6035http://www.1call.comor send an e-mail to

info@1call.com