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Presentation to UK government CIO Ian Watmore in November 2004 based on ideas gathered by brainstorm on the "Ideal Government" blog
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www.idealgovernment.com sponsored by Kable 2
We’re all in this together
• Destination: e-enabled government in intelligent, connected, sustainable world
• once-only stage in evolution • plus once-in-a-generation economic
imperative• This needs a way forward, and a
communicable one at that.
Contributors included
Nick CreaghGareth MorganFrancis Bottomleya London-based adviserPeter ReedFred Perkins
www.idealgovernment.com sponsored by Kable 3
Contributors included
Helen SPanWingham RowanBen RowlandDr Geoff PickeringDr Stefan BrandsPhilip Virgo
www.idealgovernment.com sponsored by Kable 4
The Ideal Government on-line brainstorm
• Group web log during October 2004• “what we want” and “wouldn’t it be better if…” • Open to all - public servants, corporates, policy
makers, customers• Early adopters, “awkward squad”, NGOs,
helpers and advisers• Possibly unique in offering attenuated
impression of thinking from this network• 100 entries, 140 comments, 60 authors, 12,500
page views
Contributors included
Ruth LoeblRonnie MonaghanCatherine PaiceTom SteinbergLee BryantChris GahanAnon from NICIS
www.idealgovernment.com sponsored by Kable 5
“Wouldn’t it be better if...” (Wibbi)
• outcomes (not obstacles or route map)• iterative process• needs dialectic of inventors and users• the machine needs a feedback loop
• the people and mechanisms are out there waiting
• more fun, more worth while than griping
Contributors included
Terri DowtyDave WalthoJackie DanickiMichela LedwidgeMalcolm TaylorAnon from FCO
www.idealgovernment.com sponsored by Kable 6
Input for government’s data management professionals
• highly condensed and edited, the web log falls into three themes• grow services in a co-creative process • break the vicious cycle at point of trust• scoop up some quick win suggestions from
on-line community, client advocates and NGOs
Contributors included
Wendy GrossmanRichard BestSteven VossTim OrchardRay CorriganAnon from DoH
www.idealgovernment.com sponsored by Kable 7
1. Design and users
• Beyond “user centric” lies “co-creation”• Make government navigable• …and accessible for all• FoI voyage to the interior - wikipedia• Let agents and users do the joining up• Wibbipedia - compendium of ideals• If we want tax like Sweden, stats like Finland,
visas like Australia, and other personalised automatic services...
Contributors included
Jim NortonAmparo GutierrezVin SumnerAlex SingletonTom SteinbergIan Brown
www.idealgovernment.com sponsored by Kable 8
2. Foundations of trust -
• Confidence that systems designed and constructed by government CIOs• Match best commercial practice for integrity,
transparency, audit, accountability• Manage identity and access without
sacrificing privacy• Conform to letter and spirit of data
protection• apply maximal anonymity - see Prime wish
list• Voter-verifiable ballots that withstand
challenge- let’s not go to FloridaContributors included
Nick BohmSarah Hamiliton-FairleyCharles LoweMike ButcherAnon from Cabinet Office
www.idealgovernment.com sponsored by Kable 9
3. Quick wins and suggestions
• Test out “government via Google”• then optimise it - cheap and easy• “Ask us anything” button with callback• Low cost RSS for FoI/legal requirements• Attenuation and response
• expect replies to consultations and handle with respect
• prepare to “Stop blaming the computer”• new realism about demand management
Contributors included
David CasacubertaJason Kitcat Adriana Cronin-LukasWilliam HeathAlan Burkitt-GrayTom FullerMore anons
www.idealgovernment.com sponsored by Kable 10
Contributions came from
RNIBNACABStartHerePrimeFIPRLASA
www.idealgovernment.com sponsored by Kable 11
That was fun. What next?
• Is it helpful?• Just for CIOs or for others also?• Just once, or ongoing?
• As user research, a forum, or electronic input (eg with CitAdv Case system)
• public or private
Contrbutions came from
ArchrightsKableCredenticaEurimJ-Dom
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