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2.
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- This is a service station
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- Others have gas, oil, propane
- To be a financially sound cooperative offering timely delivery
of competitively priced products and services through a dedicated
and well trained work force
3.
- Supposed to be team based, run like top-down
- Cedar Country has a Manager/Service Writer(Woody)
- 2 Full Time technicians, Ben and Mike
4.
- The workers need to have a great understanding of vehicle
operations and products.
- They take classes when new technologies or problems arise to
learn about them.
- The technicians need to have an education in vehicle repair as
well as vehicle operation and other things
- Cant just walk in off the street and get a job
5.
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- Bad Driving record is an issue
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- A type of Strategic Alliance to help each other out
6.
- Mainly as a source for diagnostics and identifying potential
problems in vehicles
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- Determine best route to take to do repairs
7.
- The employees do not actually get trained using the information
system
- New workers tend to watch current employees use the system to
get the feel for what to do
8.
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- Gives different information about different vehicles and types
of problems that type of vehicle has had
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- Very descriptive on the different types of problems and issues
in various vehicles
9.
- The technicians click on the appropriate link
10. 11.
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- The techs put a problem they are having into the system.
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- Then Identifix will show flow charts, diagrams, or various
descriptions on how to fix the problem they are having.
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- Info on the site flows with other companies that use the
site.
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- Every shop that uses this can add info to the system
12. 13.
- Cedar Country uses many types of units related to the systems
of the enterprise
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- They use card scanners for making payments
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- Printers to print out diagrams and bills
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- Additional scanners for Patron Points
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- There is also a call in service available that they use for
Identifix to get further help
14. 15. 16. 17.
- Basic word processing documents(no brand names)
18.
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- Only use for customers that have the techs personal cell
number, no company issued cell phones
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- Each tech has a landline in their work area
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- Very rarely use, unless techs have the email and have no other
way of reaching customer
19.
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- One interesting this is where they will send out a postcard if
they had not had your vehicle in for awhile
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- Sort of like a friendly reminder
20.
- They have a basic wired connection using coaxial cables.
- They use the Internet for various Auto Parts websites to order
parts or tires
- All employees have the same network access, regardless of the
length of employment with the company
21.
- Helps diagnose problems on vehicles
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- Makes repairs less costly
- All employees know how to use system
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- All are good at using the system
- Can go right in and figure out the problem
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- Keeps cost low and customer satisfaction high
22.
- Can always be little problems that arise in diagnosis.
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- If something is wrong with diagnosis, employees may assume it
is right and waste time and customer money
- If they are not giving a timely delivery of service, it is a
violation of the mission statement
23.
- Makes it possible to serve a large number of customers while
upholding the mission statement
- Keeps prices low for customers
- Keeps time cars are in shop low
- All employees seem efficient using the system
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- This makes error and dissatisfaction by customers low
24.
- Workers arent formally trained using system
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- May miss something while learning
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- Could make them inefficient using the system
- If the system has a glitch, it could make it slow the repair
process
25.
- Better advantage over small shop
- Systems allow effective and efficient service to customers
- Alldata is highly organized
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- Can look up all models, parts and specifications
- Identifix keeps records of individual customers
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- A personal touch, small business feel
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- All services are recorded so they can identify past problems to
help with identifying new problems
26.
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- To be a financially sound cooperative offering timely delivery
of competitively priced products and services through a dedicated
and well trained work force.
- Provides timely delivery of services at competitive
pricing
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- System helps because Alldata and Identifix help employees keep
costs down and shop time at a minimum
27.
- Cedar Country should not make any changes
- Shouldnt upgrade right now either
- The system they use is efficient and effective enough to uphold
their mission statement
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- They have been successful for many years and they have upheld
their mission statement