ISP Connectivity Webinar: No Longer a Black Box

ISP Connectivity: No Longer a Black Box Nick Kephart, Sr. Director of Product Marketing

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About ThousandEyes

Established and backed by

network experts

Relied on for critical operations by leading enterprises

Recognized as an innovative new approach

ThousandEyes delivers visibility into every network your organization relies on.

20 of the Fortune 500

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Highlights of the Platform Collect, integrate, and

analyze data from all the network segments

Correlate application performance with

infrastructure issues

Collaborate with providers to resolve

problems faster

Path Visualization Cross Layer Correlation

Interactive Sharing

Enterprise

Service Provider

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End Users

ISP Networks

Your Data Center or Hosting

Cloud Agent

Monitoring Your ISP Performance

Enterprise Branch

Enterprise Agent

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Locate loss and latency Detect routing changes

Alert on connection issues Speed up ticket resolution

Why Monitor ISP Connectivity

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Locating ISP Performance Issues

•  Get visibility into your WAN, Internet transit or data center connections

•  Find lossy interfaces and high latency links

•  See how forwarding paths change over time

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Viewing Routing Information

•  View upstream ISPs and their transit providers

•  Identify route changes, flaps, leaks

•  Detect more specific routes

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•  Customize alerts based on a path trace

•  Constrain to paths that cross specific networks or devices (IP, RDNS, ASN)

•  Set performance thresholds (e.g. delay)

•  Trigger distinct notifications

Alerting on ISP Performance

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Sharing Data with Your ISPs

•  Share snapshots or continuous, live streams of your data set

•  Send directly to your ISP •  Save events for your records

or future forensics •  Generate standard traceroute-

style output

Demo – ISP Outage at Frost Bank

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Customer-Facing App Unavailable

Check if the network is healthy

Problems reaching Frost Bank from multiple sites

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Caused by Packet Loss High packet loss indicating

network problems

Check which network segment

is responsible

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Affected Locations Have Common Paths

Sites with problems

Application Server Hops that can be expanded to see more details

Root cause of problems

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Issue in Common Interface in One ISP

Identified as this IP in Road Runner

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Share Data with ISP to Speed Ticket Processing

Faster resolution by sharing an interactive

view of the problem

Demo – ISP Routing Change at Nationstar Mortgage

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Another App Availability Issue

Nearly 1 hour service outage

TCP connection failure

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With Complete Packet Loss

Corresponding to complete packet loss

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In a Single Upstream ISP

All paths terminate in upstream ISP

TW Telecom

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With a Concurrent Routing Failure Due to reachability issues caused by a

routing error

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See what you’re missing.

Watch the webinar

www.thousandeyes.com/webinars/isp-connectivity