Maximize your corporate productivity

THE IMPORTANCE OF SOFTWARE TRAINING:

Save Money While Improving

Workplace Morale

“…a single computer problem has the potential to reduce the employee’s productivity for the remainder of the day.”

Carnegie Mellon University and University of Maryland joint study, published in Computers in Behavior 22 (2006).

Frustration is inevitable and costs businesses millions of dollars annually inlost payroll,

lack of productivity,

and workplace tension.

of the time employees spend at their computers”

“Frustrating experiences waste an average of

This calculation includes time lost trying to solve the problem and time spent recovering any lost work.

42-43%

20hrs per week on computer

8.6 hrs (or 43%) are unproductive and frustrating

43% Frustration

LOST TIMEMinutes Spent to Solve ProblemMinutes Spent to Recover Lost WorkTotal Minutes Lost

Total Minutes Spent on the Computer

Percent Time Lost to Solve ProblemPercent Time to Recover Lost Work

Percent Time Lost

3050

80

183

16.4%

27.3%

43.7%

WHERE DOES THE TIME GO??TOP 13 REASONS

YOU HATE YOUR COMPUTER…

CHAT AND INSTANT MESSAGING

21# of Problems:

Lost Minutes:

AT #13…

FILE BROWSERS

14

# of Problems:Lost Minutes:

AT #12…

GRAPHIC DESIGN PROGRAMS

51# of Problems:

Lost Minutes:

AT #11…

VIDEO/AUDIO SOFTWARE

20

1# of Problems:

Lost Minutes:

AT #10…

OTHER INTERNET USE

10511# of Problems:

Lost Minutes:

AT #9…

PRESENTATION SOFTWARE

1051

# of Problems: Lost Minutes:

AT #8…

PROGRAMMING TOOLS

1402# of Problems:

Lost Minutes:

AT #7…

WEB BROWSING

24417# of Problems:

Lost Minutes:

AT #6…

DATABASE PROGRAMS

3356# of Problems:

Lost Minutes:

AT #5…

SPREADSHEET PROGRAMS9 604# of Problems: Lost Minutes:

AT #4…

E-MAIL

666

28# of Problems:

Lost Minutes:

AT #3…

OTHER37

865

# of Problems:Lost Minutes:

AT #2…

WORD PROCESSING

# of Problems:

1225

34Lost Minutes:

AND AT #1…

HOW DOES IT ALL ADD UP…?

Email

Web Browsing

Other Internet Use

Programming Tools

Database Programs

Presentation Software

Word Processing

File Browsers

Video/Audio SoftwareGraphic Design Programs

Chat and Instant Messaging

Spreadsheet Programs

Other

Program# of Problems

# of Minutes1 2

1 4 1 51 20 11 1051 1051 14017 2446 3359 60428 66637 86537 1225

2611311362413816259601564223030954320

Total 1514320

THE COSTS OF SOFTWARE PROBLEMS

TIME IS MONEY!

“The average nonsupervisory worker earns $609.37 per week”

According to the United States Department of Labor, Bureau of Labor Statistics

For a 40 hour/week employee, that equals $131.01 weekly or…

…$6,550.50 annually (50 weeks) in lost payroll.

1 Employee = $6,550.50 lost annually

2 Employees = $19,652.18 lost annually

10 Employees = $65,507.28 lost annually

100 Employees = $655,072.75 lost annually

WHAT WILL WE DO??!!

HOW DO YOUR EMPLOYEESHANDLE PROBLEMS

EMPLOYEE SOLUTIONS

I knew how to solve itbecause it happened before

35 Times

I figured out a way to fix it Myself

9 Times

I was unable to solve it

16 Times

I ignored the problem or found an alternative

20 Times

I tried again5 Times

I restarted the program15 Times

I consulted online help2 Times

I asked someone for help

16 Times I rebooted29 Times

I consulted a manual or a Book

1 Time

Businesses spend millions of dollars on software to help employees

work efficiently.

Unfortunately, millions of dollars are

also lost inpayroll expenses when employees encounter

software problemsdue to lack of education or

less-than-intuitive software interfaces.

Save Money

While Improving

Workplace Morale

“Clearly, it would behoove businesses to invest in both the technology and the training of their staff in the technology in order to improve productivity.”

Computers in Human Behavior 22 (2006)

EMPLOYEE EDUCATION: MAKE

IT PERSONAL“Employees who believe they can solve the problem will become less frustrated because they approach the issue as a challenge instead of a problem.”

“Targeted materials and curriculum delivered by an experienced instructor are the keys to success.”

By attending to their technology usage, businesses can not only recuperate a large percentage of lost payroll wagesbut also improve employee confidence andreduce computer based stress in the workplace.

“Confident employees are more apt to solve issues quickly, without disrupting the rest of the workplace, effectively saving time and money.”

Carnegie Mellon University and University of Maryland joint study, published in Computers in Behavior 22 (2006).

Software Training RedefinedCalifornia Computer Schools

The Right Training…Right Now!

IMPROVED PRODUCTIVITY

MORE CONFIDENCE

INCREASED EFFICIENCY

LESS STRESS