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THE IMPORTANCE OF SOFTWARE TRAINING:
Save Money While Improving
Workplace Morale
“…a single computer problem has the potential to reduce the employee’s productivity for the remainder of the day.”
Carnegie Mellon University and University of Maryland joint study, published in Computers in Behavior 22 (2006).
Frustration is inevitable and costs businesses millions of dollars annually inlost payroll,
lack of productivity,
and workplace tension.
of the time employees spend at their computers”
“Frustrating experiences waste an average of
This calculation includes time lost trying to solve the problem and time spent recovering any lost work.
42-43%
20hrs per week on computer
8.6 hrs (or 43%) are unproductive and frustrating
43% Frustration
LOST TIMEMinutes Spent to Solve ProblemMinutes Spent to Recover Lost WorkTotal Minutes Lost
Total Minutes Spent on the Computer
Percent Time Lost to Solve ProblemPercent Time to Recover Lost Work
Percent Time Lost
3050
80
183
16.4%
27.3%
43.7%
WHERE DOES THE TIME GO??TOP 13 REASONS
YOU HATE YOUR COMPUTER…
CHAT AND INSTANT MESSAGING
21# of Problems:
Lost Minutes:
AT #13…
FILE BROWSERS
14
# of Problems:Lost Minutes:
AT #12…
GRAPHIC DESIGN PROGRAMS
51# of Problems:
Lost Minutes:
AT #11…
VIDEO/AUDIO SOFTWARE
20
1# of Problems:
Lost Minutes:
AT #10…
OTHER INTERNET USE
10511# of Problems:
Lost Minutes:
AT #9…
PRESENTATION SOFTWARE
1051
# of Problems: Lost Minutes:
AT #8…
PROGRAMMING TOOLS
1402# of Problems:
Lost Minutes:
AT #7…
WEB BROWSING
24417# of Problems:
Lost Minutes:
AT #6…
DATABASE PROGRAMS
3356# of Problems:
Lost Minutes:
AT #5…
SPREADSHEET PROGRAMS9 604# of Problems: Lost Minutes:
AT #4…
666
28# of Problems:
Lost Minutes:
AT #3…
OTHER37
865
# of Problems:Lost Minutes:
AT #2…
WORD PROCESSING
# of Problems:
1225
34Lost Minutes:
AND AT #1…
HOW DOES IT ALL ADD UP…?
Web Browsing
Other Internet Use
Programming Tools
Database Programs
Presentation Software
Word Processing
File Browsers
Video/Audio SoftwareGraphic Design Programs
Chat and Instant Messaging
Spreadsheet Programs
Other
Program# of Problems
# of Minutes1 2
1 4 1 51 20 11 1051 1051 14017 2446 3359 60428 66637 86537 1225
2611311362413816259601564223030954320
Total 1514320
THE COSTS OF SOFTWARE PROBLEMS
TIME IS MONEY!
“The average nonsupervisory worker earns $609.37 per week”
According to the United States Department of Labor, Bureau of Labor Statistics
For a 40 hour/week employee, that equals $131.01 weekly or…
…$6,550.50 annually (50 weeks) in lost payroll.
1 Employee = $6,550.50 lost annually
2 Employees = $19,652.18 lost annually
10 Employees = $65,507.28 lost annually
100 Employees = $655,072.75 lost annually
WHAT WILL WE DO??!!
HOW DO YOUR EMPLOYEESHANDLE PROBLEMS
EMPLOYEE SOLUTIONS
I knew how to solve itbecause it happened before
35 Times
I figured out a way to fix it Myself
9 Times
I was unable to solve it
16 Times
I ignored the problem or found an alternative
20 Times
I tried again5 Times
I restarted the program15 Times
I consulted online help2 Times
I asked someone for help
16 Times I rebooted29 Times
I consulted a manual or a Book
1 Time
Businesses spend millions of dollars on software to help employees
work efficiently.
Unfortunately, millions of dollars are
also lost inpayroll expenses when employees encounter
software problemsdue to lack of education or
less-than-intuitive software interfaces.
Save Money
While Improving
Workplace Morale
“Clearly, it would behoove businesses to invest in both the technology and the training of their staff in the technology in order to improve productivity.”
Computers in Human Behavior 22 (2006)
EMPLOYEE EDUCATION: MAKE
IT PERSONAL“Employees who believe they can solve the problem will become less frustrated because they approach the issue as a challenge instead of a problem.”
“Targeted materials and curriculum delivered by an experienced instructor are the keys to success.”
By attending to their technology usage, businesses can not only recuperate a large percentage of lost payroll wagesbut also improve employee confidence andreduce computer based stress in the workplace.
“Confident employees are more apt to solve issues quickly, without disrupting the rest of the workplace, effectively saving time and money.”
Carnegie Mellon University and University of Maryland joint study, published in Computers in Behavior 22 (2006).
Software Training RedefinedCalifornia Computer Schools
The Right Training…Right Now!
IMPROVED PRODUCTIVITY
MORE CONFIDENCE
INCREASED EFFICIENCY
LESS STRESS
