miKrow: An Intra-Enterprise Semantic Microblogging Tool as a Micro-Knowledge Management Solution

Guillermo Álvaro Rey, Carmen Córdoba, Víctor Penela, Michelangelo Castagnone, Francesco Carbone, José Manuel

Gómez-Pérez, Jesús Contreras

Valencia, 26 October 2010 (KMIS 2010)

miKrow:An Intra-Enterprise Semantic Microblogging Tool

as a Micro-Knowledge Management Solution

Microblogging?

Not this

http://www.flickr.com/photos/bloggingdagger/

“There is a revolutioncoming for knowledge workers”

Tim O’Reilly referring to Twitter

(2009)

But …

… we alreadyhave an

almightyKM System

K.I.S.S.Keep It Simple, Stupid Son

K.I.S.S.Users care about results

not about complexity

K.I.S.S.Users want to find

not to search

K.I.S.S.

the user to the system

the system to the user

Adapt:

How does it work?

http://www.flickr.com/photos/17258892@N05

Message Indexing

Expert Indexing

Message Search

Expert Search

Linked Data

Linking Open Data cloud diagram, by Richard Cyganiak and Anja Jentzsch. http://lod-cloud.net/

Context

Context data

Implementation:

miKrow architecture

miKrowarchitecture,

extended

Demo

EvaluationIn-house testing

Evaluation

1: Cold start problem Feed the system with

previous existing knowledge

Evaluation

2: Semantic suggestions were better perceived Highlight them

Evaluation

3: Some stop words were not identified Dynamically detect new

expressions like “working on…”, “doing…”

VideomiKrow success story…

http://www.youtube.com/watch?v=pXdGE4Gxu0A

Guillermo Álvaro, Carmen Córdoba, Víctor Penela, Michelangelo Castagnone, Francesco Carbone,

José Manuel Gómez-Pérez, Jesús Contreras

mikrow@isoco.com

http://mikrow.isoco.net/about

Thanks!