NTAP & LSC Tech Survey Highlights

NTAP & LSC Tech Survey Highlights

Kathleen Brockel, NTAPGlenn Rowdan, LSC TIG

LSC’s statement of Technologies That Should be in Place in a Legal Aid Office Today has 11 substantive sections:

Management of Client and Case Data Production and Supervision of Legal Work Records Management Knowledge Management Intake and Telephonic Advice Direct Assistance to Low-Income Persons Support for Use of Private Attorney Security Training Communication Administration

Overview of Baseline Technology Assessment Survey Results

NTAP Tech Survey OverviewAdmin SurveyBudgetIT PrioritiesWebsiteTech TrainingProject Mgmt +

WikiTech StaffTech Policies +

PlansSoftware

IT SurveyServersBackupNetworkHardwareTrainingCommunicationEmailWeb ConferencingAnti Virus

NTAP “Live” Survey (Feb -09)Survey results

posted onto lsntap.org

Details re: vendors, systems, products…

Interactive with the legal services community ◦ Ratings◦ Comments◦ New Info

Search via multiple factors◦ By program

budget◦ Geography◦ Topic…

Volunteer community “experts” to answer Q’s.

67% of respondents in Admin Survey = LSC funded

BUDGETS

No. of programs with dedicated IT budgets in relation to no. of programs in each budget category

Section Home

IT Budget

Hardware ranges from 1% to 50%

Software ranges from 1% to 30%Training ranges from 0% to 6%Outside consulting/contracts 1%

to 27.5%Communications 0.2% to 1%

Section Home

Other observationsConsistently and overwhelmingly,

hardware and personnel make up the majority of the IT budget.

Where the personnel budget % is low, it is usually made up in the category of Outside consulting/support contracts.

Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget.

Section Home

Top 10 IT ‘Wish list’• Word Capabilities Improvement

• VOIP

• Video Conferencing

• Virtualization

• Hardware Upgrade (Systems, desktops)

• Document Assembly

• Sharepoint

• Improve Website

• Wireless

• Exchange/Fax Server/EmailSection Home

•

TECH PLANNING & POLICY

44% of programs have tech plans

Tech Plan Components

1 – Disasters 2 – Training3 – Staffing & Support 4 – Hard & Software stds. 5 – Improving Client Serv. 6 – Security7 – Imp. Case Handling 8 – Maint. On Advocacy Software

Security

99 to 100% of grantees report having the security software necessary to protect their data. Exception: instant messaging encrypting (42%).

However, only 85% have security policies in place that govern the use of the internet and the protection of confidential data.

Overview of Baseline Technology Assessment Survey Results

Tech Policy Topics

1 – Internet use 2 – Email use3 – Tech equipment use 4 – Tech purchasing5 – Data Storage 6 - Confidentiality

Records Management

While all grantees have the capacity to create electronic records, less than half of grantees have developed policies regarding the management of electronic records.

Overview of Baseline Technology Assessment Survey Results

78% Annually review computer and internet use policies

Training

Training Only 61% of grantees reported

conducting a periodic organization-wide assessment of training needs.

At least annual training for program staff was reported by 85 to 90%

At least annual training for IT staff was reported by 53 to 67%.

Overview of Baseline Technology Assessment Survey Results

Training Frequency

Section Home

Training Frequency

<3

3 to 10

more than 10

Ongoing/All Year

IT Survey Training Needs

Section Home

•Exchange Server, Cisco Router, SQL Networking,

•Networking, Project Management ,Time Management ,Crystal Reports

•Security, OSX Server, Linux, SNMP

•Web Development , Acrobat, Photoshop, HTML, Sharepoint

•Document Assembly programming

•Citrix, SQL Network Administration

•Adobe Acrobat ,Office 2007, Windows Vista

•Virtual Server (VMWare) setup

•Database training

•Hot Docs, Server maintenance,

•Active Directory SharePoint Virtualization

Trainings for Non-IT Staff This Year

Top 4 = CMS, Email, Legal Research, Calendars

Trainings Most Needed

Top 4 = CMS, Adv. Wd Proc., Calendar, Spreadsheets

63% Have Orientation Materials for New Users

Misc

HotdocsTelephone Systems & VOIPWikisRemote Communication Devices

Production and Supervision

90 to 96% of grantees report having all of the capacities in this section.

Exceptions: creating forms and documents using automated document assembly and program-wide calendaring for program events, where approximately three-fourths of grantees report having such capacities.

Overview of Baseline Technology Assessment Survey Results

46% Using HotDocs

Telephone SystemsNo features received a 90% positive response.

Services to people with hearing or speaking disabilities (88%)

Recorded information after hours (75%)

Call routing by language (55%)

Review of waiting time and dropped call data (53%)

Automated call-back (19%)

Overview of Baseline Technology Assessment Survey Results

VOIP

Section Home

Use VOIP?

Yes

No

7 more are considering getting VOIP in the next year which would make this a 50-50 split

Communication

90 to 100% of grantees report having the basic communications capacities.

Exception: 75% have the capacity for staff to develop and use blogs and wikis;

84% maintain listservs by substance and function.

Overview of Baseline Technology Assessment Survey Results

Wikis 31% report having a wiki Used for: Instruction Manuals, Project Mgmt, Intranet

Remote Email Devices

Section Home

Remote Email Devices

[Blackberry] 31%

[Zire] 3%

[Treo] 21%

[iPhone] 14%

[iPod Touch] 3%

[iPAQ] 3%

[Tungsten] 3%

[TX] 0%

[Other] 22% [Blackberry]

[Zire]

[Treo]

[iPhone]

[iPod Touch]

[iPAQ]

[Tungsten]

[TX]

[Other]

….. Stay tuned to lsntap.org