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NTAP director Kathleen Brockel's and LSC's Glenn Rawdon's discussion of 2008 Tech Survey results
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NTAP & LSC Tech Survey Highlights
Kathleen Brockel, NTAPGlenn Rowdan, LSC TIG
LSC’s statement of Technologies That Should be in Place in a Legal Aid Office Today has 11 substantive sections:
Management of Client and Case Data Production and Supervision of Legal Work Records Management Knowledge Management Intake and Telephonic Advice Direct Assistance to Low-Income Persons Support for Use of Private Attorney Security Training Communication Administration
Overview of Baseline Technology Assessment Survey Results
NTAP Tech Survey OverviewAdmin SurveyBudgetIT PrioritiesWebsiteTech TrainingProject Mgmt +
WikiTech StaffTech Policies +
PlansSoftware
IT SurveyServersBackupNetworkHardwareTrainingCommunicationEmailWeb ConferencingAnti Virus
NTAP “Live” Survey (Feb -09)Survey results
posted onto lsntap.org
Details re: vendors, systems, products…
Interactive with the legal services community ◦ Ratings◦ Comments◦ New Info
Search via multiple factors◦ By program
budget◦ Geography◦ Topic…
Volunteer community “experts” to answer Q’s.
67% of respondents in Admin Survey = LSC funded
BUDGETS
No. of programs with dedicated IT budgets in relation to no. of programs in each budget category
Section Home
IT Budget
Hardware ranges from 1% to 50%
Software ranges from 1% to 30%Training ranges from 0% to 6%Outside consulting/contracts 1%
to 27.5%Communications 0.2% to 1%
Section Home
Other observationsConsistently and overwhelmingly,
hardware and personnel make up the majority of the IT budget.
Where the personnel budget % is low, it is usually made up in the category of Outside consulting/support contracts.
Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget.
Section Home
Top 10 IT ‘Wish list’• Word Capabilities Improvement
• VOIP
• Video Conferencing
• Virtualization
• Hardware Upgrade (Systems, desktops)
• Document Assembly
• Sharepoint
• Improve Website
• Wireless
• Exchange/Fax Server/EmailSection Home
•
TECH PLANNING & POLICY
44% of programs have tech plans
Tech Plan Components
1 – Disasters 2 – Training3 – Staffing & Support 4 – Hard & Software stds. 5 – Improving Client Serv. 6 – Security7 – Imp. Case Handling 8 – Maint. On Advocacy Software
Security
99 to 100% of grantees report having the security software necessary to protect their data. Exception: instant messaging encrypting (42%).
However, only 85% have security policies in place that govern the use of the internet and the protection of confidential data.
Overview of Baseline Technology Assessment Survey Results
Tech Policy Topics
1 – Internet use 2 – Email use3 – Tech equipment use 4 – Tech purchasing5 – Data Storage 6 - Confidentiality
Records Management
While all grantees have the capacity to create electronic records, less than half of grantees have developed policies regarding the management of electronic records.
Overview of Baseline Technology Assessment Survey Results
78% Annually review computer and internet use policies
Training
Training Only 61% of grantees reported
conducting a periodic organization-wide assessment of training needs.
At least annual training for program staff was reported by 85 to 90%
At least annual training for IT staff was reported by 53 to 67%.
Overview of Baseline Technology Assessment Survey Results
Training Frequency
Section Home
Training Frequency
<3
3 to 10
more than 10
Ongoing/All Year
IT Survey Training Needs
Section Home
•Exchange Server, Cisco Router, SQL Networking,
•Networking, Project Management ,Time Management ,Crystal Reports
•Security, OSX Server, Linux, SNMP
•Web Development , Acrobat, Photoshop, HTML, Sharepoint
•Document Assembly programming
•Citrix, SQL Network Administration
•Adobe Acrobat ,Office 2007, Windows Vista
•Virtual Server (VMWare) setup
•Database training
•Hot Docs, Server maintenance,
•Active Directory SharePoint Virtualization
Trainings for Non-IT Staff This Year
Top 4 = CMS, Email, Legal Research, Calendars
Trainings Most Needed
Top 4 = CMS, Adv. Wd Proc., Calendar, Spreadsheets
63% Have Orientation Materials for New Users
Misc
HotdocsTelephone Systems & VOIPWikisRemote Communication Devices
Production and Supervision
90 to 96% of grantees report having all of the capacities in this section.
Exceptions: creating forms and documents using automated document assembly and program-wide calendaring for program events, where approximately three-fourths of grantees report having such capacities.
Overview of Baseline Technology Assessment Survey Results
46% Using HotDocs
Telephone SystemsNo features received a 90% positive response.
Services to people with hearing or speaking disabilities (88%)
Recorded information after hours (75%)
Call routing by language (55%)
Review of waiting time and dropped call data (53%)
Automated call-back (19%)
Overview of Baseline Technology Assessment Survey Results
VOIP
Section Home
Use VOIP?
Yes
No
7 more are considering getting VOIP in the next year which would make this a 50-50 split
Communication
90 to 100% of grantees report having the basic communications capacities.
Exception: 75% have the capacity for staff to develop and use blogs and wikis;
84% maintain listservs by substance and function.
Overview of Baseline Technology Assessment Survey Results
Wikis 31% report having a wiki Used for: Instruction Manuals, Project Mgmt, Intranet
Remote Email Devices
Section Home
Remote Email Devices
[Blackberry] 31%
[Zire] 3%
[Treo] 21%
[iPhone] 14%
[iPod Touch] 3%
[iPAQ] 3%
[Tungsten] 3%
[TX] 0%
[Other] 22% [Blackberry]
[Zire]
[Treo]
[iPhone]
[iPod Touch]
[iPAQ]
[Tungsten]
[TX]
[Other]
….. Stay tuned to lsntap.org