Online communities

Online Communities

THE HCI HANDBOOKCHAPTER 30Panayiotis Zaphiris, Chee Siang Ang, Andrew Laghos

CMC & Online communities

Computer mediated communication

“the process by which people create, exchange and perceive information using networked

telecommunications systems to facilitate encoding, transmitting and decoding messages”

December

ACMC SCMC

CMC & Online communities

Online communities

Multidisciplinary nature

Social aggregation

Long enough public discussions

Sufficient human feelings

Web personal relationships

Rheingold

CMC & Online communities

Examples

Audio / video conferencing

MUDs

Wiki-based communities

e-mail

www

Online virtual game communities

Social network walls

Analyzing Online Communities

Frameworks and Methodologies

Query-based techniques and user profiles

interviews, questionnaires and personas

Log analysis

Content and Textual analysis

Social Network Analysis (SNA)

Analyzing Online Communities

Frameworks and MethodologiesContent and Textual analysis – TAT:

Questioning vertical and horizontal Statements nonreferential and referential

Reflections Scaffolding and engaging

References quotations/references to/paraphrases OR Citations/attributions of quotations/paraphrases

Analyzing Online Communities

Frameworks and MethodologiesSNA – units of analysis:

Nodes Relations

Ties Multiplexity

CompositionRange

Centrality Roles

Density Reachability

Distance cliques

Case studies

CALL communities

Learn Greek Online (LGO)

Analysis of the discussions of the first 50 students

Quantitative + Qualitative techniques:

SNA tool NetMiner to measure centrality

Survey ATTLS to collect subjective data

Case studies

Game communitiesTypes:

single game-play community THE SIMMS, FINAL FANTASY

social game-play community multiplayer games in

the same location (in-game and out-of-game)

distributed game-play community multiplayer games (multiple) sessions in different locations

Case studies

Activity Theory Leont’ev

Constructionist activities Papert

Socio constructivism Vygotsky

Triangle model of activity system Engestrom

tool

object

DOL

subject

rulescommunity