Salesforce Webinar - Welcome to the Internet of Customers

Salesforce.com Webinar Series

Welcome to the Internet of Customers

Corporate Pres – PowerPoint Template – 16x9 FY14.pptx

This Webinar will start at 11:00AM AEST

Speakers

Simon Peterson • AVP, General Business • salesforce.com

Dan Bognar • VP, Sales Engineering • salesforce.com

Lee Marshall • Principal Sales Engineer • salesforce.com

Listening and asking questions

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Dan Bognar Vice President, APAC

Connect with your customers in a whole new way

@danbognar

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other !nancial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible "uctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the !nancial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent !scal year and in our quarterly report on Form 10-Q for the most recent !scal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Terminal Client

Devices Products

LTE

SNA

Mainframe

LAN/WAN

Server

Cloud

50 Billion Connected “Things” 1,000,000s 1,000s

“Internet of Customers” Third Wave of Computing

A Whole New Way to Engage Customers

5B Smartphones

by 2017

Social

4.5B Aggregate social users 50B

Connected “things” by 2020

Connected

Mobile

Cloud

58% Faster deployment

Behind every is a customer. thing tweet

app device

product post

website

chat

shopping cart

community

Become A Customer Company: Connect With Your Customers in a Whole New Way

Connected Employees

Connected Partners

Connected Products Connected

Devices

Connected Customers

Unfortunately, Most Companies Don’t Know Their Customers

of companies lack an in-depth understanding of their customers

66% IBM Study of 1,700 CMOs “From Stretched to Strengthened”

Companies are Unprepared to Build Next Generation of Apps

2/3 of companies feel unprepared for the social & mobile world ?

IBM Study of 1,700 CMOs “From Stretched to Strengthened”

“App Gap”: Dif!cult to Build Customer Apps

Complexity of form factors

Limited number of developers

Multiple operating systems

Multiple platforms

have deployed apps 1/2 <

60%

40%

20%

Perc

ent o

f Res

pond

ents

Mobile apps are critical

Mobile apps deployed

A new customer platform for the internet of customers.

Salesforce: #1 Enterprise Cloud Platform

Market Share #1 Leader

Wave for Rapid Developers

Wave for Coders

Wave for Application Deployment & Delivery

1.5B Transactions Per

Day

4M Apps Built on The

Platform 72B Records Stored

2M AppExchange

Installs

A New Customer Platform for Everyone

Publish Next Generation Apps

ISVs

Peter Gassner Veeva

Manage Salesforce from Anywhere

Experience Salesforce1 on Any Device

Neil Kamireddy Trunk Club

Admins

Build Next Generation Apps

Developers

Geetha Vallabhaneni Luminix

Connect with Customers in a Whole New Way

Mariam Na!cy Minted

End Users

Every Customer

Your !Customers

Developers: Build Next Generation Apps New Platform Services for Developers

Data APIs

10X More API Functionality

Metadata & UI APIs

230 Calls & Methods

Visualforce1

Build any user interface

ISVs: Publish Next Generation Apps

Docusign Box

Concur

Dropbox

FinancialForce LinkedIn

TAS Group ServiceMax FileBoard

HP

ScanBizCards

Evernote

Apttus

Kenandy

eVariant

BMC

Workday

Xactly

End Users: Experience Salesforce1 on Any Device

AppExchange Apps

CRM

Custom Apps

All your past investments...

Feed First UI

Noti!cations Platform

Publisher Actions

…now in the future

Admins: Manage Salesforce from Anywhere

Admin App & API for User Management

SalesforceA Salesforce#

Two-factor Authentication App

Complete Customization

Customers: Connect with Customers in a Whole New Way

Connect customers, partners & products

Build customer apps

Engage 1:1 with customers

Communities Heroku1 ExactTarget!Fuel

Demonstration

Salesforce1: A New Customer Platform for the Future

Salesforce1 Platform APIs

Salesforce1 App

Salesforce1 Platform Services

Force.com Heroku1 ExactTarget Fuel

Sales Cloud Service Cloud ExactTarget Marketing Cloud AppExchange

Questions?

Type your question here

Please provide your feedback when you exit from GoTowebinar

In the Internet of Customers, Companies Create 1:1 Experiences

Web Store Community Email Social Mobile Product Stadium

Connected Employees

Connected Customers

Connected Partners

Are You Ready to Make the Change?

Connected Service, Sales &

Marketing

Connected Products

Connected Employees

Serve Customers Everywhere

Sell 1:1 Anywhere Market 1:1 in the Digital World

Connect Customers

Everywhere