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Presentation from the Australian stop of the Salesforce1 World Tour in Melbourne on the 26th of March 2014.
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W E L C O M E T O T H E INTERNET OF CUSTOMERS
Vivek KundraExecutive Vice President, Industriesvkundra@salesforce.com
@vivekkundra
Connect with your customers in a whole new way
THANK YOU
1%Time Equity
Product
588,000+Hours Service
$55M+Grants
20,500+Nonprofit
Organizations
1/1/1 Model Adopted by
Third Wave of Computing:“Internet of Things”
LAN/WAN
Client
Server
Millions
SNA
Mainframe
Terminal
ThousandsLTE
Cloud
Social . Mobile . Cloud . Connected
50 Billion Connected “Things”
thingBehind every is a customer
device is a customerthing
Behind every
appBehind every is a customerdevicething
tweetBehind every is a customerappdevicething
thingtweetappdevicething
Behind every is a customer
W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
1Tconnected
sensors
58%faster
deploymentCloud
4.5Baggregated
usersSocial 5B
smartphonesby 2017
Mobile
50Bconnectedproducts
Connected
A Whole New Way to Engage Customers
In the Internet of Customers, Companies Create 1:1 ExperiencesConnected
Customers
ConnectedEmployees
Web Store Community
ConnectedPartners
EmailSocialMobileProduct
ConnectedExperiences
Stadium
Become a Customer Company
ConnectedCustomers
cloudmobile
social
ConnectedPartnersConnected
EmployeesConnectedDevices
ConnectedProducts
Connect to the Internet of Customers
of companies feel unprepared for the social & mobile world
2/3
Companies Unprepared for the Future
ConnectedCustomers IBM Study
of 1,700 CMOs“From Stretched to Strengthened”
Are You Ready to Make the Change?
ConnectedEmployees
ConnectedCustomers
Market 1:1 in the Digital World
ConnectedMarketing
Serve Customers Everywhere
ConnectedService
Sell 1:1 from Anywhere
ConnectedSales
ConnectedProducts
Connect CustomersEverywhere
How do you become a customer company?
New Customer Platform A customer platform for the Internet of Customers
Mariam Na!cyMinted
Peter GassnerVeeva
Geetha VallabhaneniLuminix
Neil KamireddyTrunk Club
Every Customer
EmployeesPartnersDevelopers Admins Your Customers
A New Customer Platform for Everyone
Data APIs
10X More API Functionality
Developers: Build Next Generation AppsNew Platform Services for Developers
230+ Calls & Methods
Metadata & UI APIs
Build Any User Interface
Visualforce1
Partners: Publish Next Generation Apps
Docusign Box
Concur
Dropbox
FinancialForceLinkedIn
TAS Group ServiceMax FileBoard
HP
ScanBizCard
Evernote
Apttus
Kenandy
eVariant
BMC
Workday
Xactly
Elton
InsideSales
Introhive
DataHug
Bizable
MapAnything
Employees: Run Your Business From Your PhoneNew Salesforce1 Mobile App Now Available
AppExchange Apps
CRM
Custom Apps
All your past investments...
Feed First UI
Noti!cations Platform
Publisher Actions
...now in the future
Salesforce1
Download Salesforce1 Mobile App today.
Admins: Manage Salesforce From AnywhereTwo-Factor
Authentication AppAdmin App
& API for User Management
CompleteCustomization
SalesforceA Salesforce#
Customers: Connect With Customers in a Whole New Way
Communities
Connect customers, partners & products
Heroku1 ExactTarget Fuel
Build customer apps Engage 1:1 with customers
Your Customers
Cloud . Social . Mobile . Connected
Salesforce1 Platform APIs
Salesforce1 Mobile App
Salesforce1 Platform Services
Force.com Heroku1 ExactTarget Fuel
A New Customer Platform for the Future
Sales Cloud Service Cloud ExactTargetMarketing Cloud AppExchange Customer
Apps
AppExchange
2,000 Apps2 Million Installs
Sales Cloud
Service Cloud
Platform
Helping Our Customers Succeed Across All Metrics
Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Con!rmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
28%+Increase in Sales
37%+Customer
Satisfaction
58%+Faster
Deployment
Salesforce1: The Customer PlatformConnect With Your Customers in a Whole New Way
Serve customers anytime, anywhere
Sell as a team, from anywhere
Build custom mobile apps2,000+ AppExchange apps
Marketers are leadingthe Internet of Customers.
Internet of Customers is Changing Marketing Forever
Fragmented 1:Many Untargeted Seamless 1:1 Experiences
Email Mobile Social Web Data &Analytics
MarketingAutomation
FuelPlatform
The Customer Platform for 1:1 Marketing
Marketing Automation at Unrivaled Scale
Transactionsper day
1B+
The Customer Platform for 1:1 Marketing
Build a single view of your customers
Manage the customer journey
Deliver personalized content on every channel
W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
World TourAmsterdam
Atlanta
Boston
Chicago
Dallas
London
Los Angeles
Melbourne
Minneapolis
Munich
New York
Paris
Philadelphia
Sao Paulo
Seattle
Tokyo
Toronto
Washington DC
Thank You
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