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Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados
Siemens IT Solutions and Services
Portfolio 2009
Página 2 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Services and Solutions PortfolioSiemens IT Brazil
IT Outsourcing
Network Services (Data, Voice and Video)
Desktop Services
Managed Data Center Services
Service Desk
Security Services
Application Support & Operations
Business Solutions
Application Management
SAP Business Suite
SAP EC (Environment Compliance)
Electronic “Nota Fiscal” (NF-e)
“Web based” Solutions
Página 3 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Our Clients
Portfolio Siemens IT BrazilIT Outsourcing – Managed Data Center Services
§ Monitoring and operation of Servers and Infrastructure
§ Contracts and Suppliers Management
§ Security (Backup e Restore)
§ Storage Management
§ Disaster Recovery Site and Capacity Management
§ Services Management
Portfolio Services
§ Services Management based on the best practices of ITIL
§ Higher availability of critics IT process that supports business
§ Cost reduction with recruitment, education and specialized of IT people
§ Evolution of IT infrastructure according to business needs
§ Siemens IT operates 72 DC, with na area of 50.000 m2, and on-line Storage of 2.000 Tb
§ Global presence
Benefits for your company
Página 4 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilIT Outsourcing – Network Services
§ Network Administration and Monitoring
§ Infrastructure Maintenance (wireless router, switches, patch panel, router ... )
§ Contracts and Suppliers Management
§ Capacity Management
§ Cabling
§ Services Management
Portfolio ServicesOur Clients
§ Better services control from KPI´s monitoring and fast escalation process
§ Better quality and availability of the Services supported by specialized Siemens IT people
§ Network evolution according to business needs
§ Siemens IT manages 350.000 ports of data network
§ Suports 70.000 users with mobile and safe access
§ Global presence
Benefits for your company
Página 5 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilOutsourcing - Managed Voice Services
§ Implementation, Operation and Maintenance of infrastructure and Voice Terminals
§ Contracts and Suppliers Management
§ Administrative Services
§ Billing Management
§ Auditing Management
§ Inventory Management
§ Services Management
Portfolio Services Our Clients
IT Service
Procurement
Management
Management
Services
AdministrativeServices
Management
ServicesServices
ManagedVoice
Services
§ Ensure right collection from telco operators
§ Support on Tariff renegotiation with telco operators
§ Higher quality on Communications Services
§ Continuous Evolution on Communications Services according to business needs
§ Management of 1.000.000 IP and telephony ports
§ Global Presence
Benefits for your company
Página 6 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrasilOutsourcing - Videoconference
§ Scheduling Services (i.e. Self Service Videoconference Portal)
§ Network Operation (Data, Voice and Video)
§ Videoconference Operation
§ Equipment Maintenance
§ Offshore and Onsite Support
§ Service Desk (different languages, such as Portuguese, Spanish and English)
§ Services Management
Portfolio Services
§ Costs reduction
§ Increase employee productivity
§ Higher comfort and security for the employees
§ Environment care
§ Flexible services
Benefits for your company
Our Clients
Página 7 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilIT Outsourcing - Service Desk
§ Incident Management (register, monitoring, follow up, closing and documentation)
§ Incident Resolution supported by Knowledge Base
§ Dispatch to 2nd level (experts)
§ Customer Satisfaction Survey
§ Service Management
Portfolio Services Our Clients
§ Single point of contact for comprehensive support for end users (i.e. IT, Telephony)
§ Costs reductions and quality services improvement
§ Global presence and high services capacity
§ More than 20 millions of incidents per year in 16 languages
§ 500.000 SAP® users
§ 3.000 Service Desk experts
Benefits for your company
Página 8 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilIT Outsourcing - Desktop Services
Our Clients
§ Desktops evolution aligned to business needs
§ More than 1,3 millions desktops under Siemens IT Administration
§ Siemens IT has updated 2 Millions Operational System from Desktops
§ Global Presence
Benefits for your company
§ Call resolution:§ 2º level remote support / “on-site” (“field services”)§ Support for software, operacional systems e hardware§ IMACD
§ Software Management§ Imagem and “Patch” management§ Software preparation and distribution
§ Administrative Services:§ Support and management of suppliers
§ Inventory Control§ VIP Services for executives
Portfolio de serviços
Página 9 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilIT Outsourcing - Security Services
§ Monitoring and administration (Firewall & Antivirus)
§ Maintenance and Supplier contact
§ Contracts Management (incl. warranty)
§ Vulnerability Management (Servers and Desktops)
§ Remote Access (VPN)
Portfolio Services
§ Access to Expert knowledge
§ Flexibility and economies of scale
§ Risk mitigation
§ Better security trough automatic security patches update
Benefits for your company
Our Clients
Página 10 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Services
§ Application Support Design & Transition
§ Continuous Improvement & Service Management
§ Application Help Desk and Problem Management
§ Application Administration & Monitoring
§ Application Enhancements
§ Application hosting
Our Clients
Portfolio Siemens IT BrazilApplication Management - Support & Operations
§ Higher productivity and economy of scale
§ Continuous Evolution of Applications according to business needs
§ Global Presence
§ More than 500.000 SAP® users
§ Managing more than 1.500 different applications answered
Benefits for your company
Página 11 2008 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Portfolio Siemens IT BrazilBusiness Solutions
Our Clients
§ SAP Business Suite
§ SAP EC (Environment Compliance)
§ Nota Fiscal Eletrônica (NF-e)
§ “Web based” Solutions
Business Solutions Portfolio
§ Implementation Projects
§ Systems Upgrades Projects
§ System Integration Projects
§ ERP Harmonization & Consolidation
Projects
Services Portfolio
§ Global partner of SAP
§ 3.600 SAP consultants
§ 2.500 customers in SAP Solutions around the world
§ “Best-in-class” Methodology and tools
SIS: Your Solution Partner
Página 12 2009 Siemens IT Solutions and Services / Corporate Communications
Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.
Thank you !
For internal use only / © Siemens AG 2008. All rights reserved.
www.siemens.com.br/it-solutions
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