Stc listening

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Lecture

on

LISTENING SKILLSLISTENING SKILLS

Nagendra KumarDept. of Humanities & Social Sciences

IIT Roorkee

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Antony’s speech in Caesar• Friends, Romans, Countrymen, lend me your ears; I

come to bury Caesar, not to praise him. The evil that men do lives after them; The good is oft interred with their bones; So let it be with Caesar. The noble Brutus hath told you Caesar was ambitious: If it were so, it was a grievous fault, And grievously hath Caesar answer'd it. Here, under leave of Brutus and the rest-- For Brutus is an honourable man; So are they all, all honourable men-- Come I to speak in Caesar's funeral. He was my friend, faithful and just to me: But Brutus says he was ambitious; And Brutus is an honourable man.

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On listeningOn listening

I like to listen. I have learned a great deal from listening carefully. Most people never listen. Ernest Hemingway

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Listening SkillsListening Skills

60-75 percent of time spent in listening.

Hearing is a physiological activity while

listening is a mental one.

Hearing requires no conscious effort.

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Why should one listenWhy should one listen

To gain information

To receive instruction

To hear complaint

To enjoy entertainment

To show respect

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What is Listening?

• An important part of communication

process

• A means of gathering information

• All listening is not hearing

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Listening as process

Hearing

Filtering

Interpreting

Responding

Remembering

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Perceptive Listening• Perceptive listening is a conscious ,

cognitive effort involving primarily the sense of hearing reinforced by other senses and leading to understanding….It is an attitude well expressed as a listening spirit.

Ernest D Nathan

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Factors of good listening

¤ Adequate hearing

¤ Recognition of problems that affect listening

¤ Knowledge of specific kind of listening

¤ Relationship between listening and vocabulary

¤ Judging what is heard

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Attributes

• Readiness

• Ability to discriminate among sounds and ideas

• Supplying meaning to symbols

• Relating meaning to sounds

• Evaluating medium and manner of speaker

• Willingness to disregard prejudice

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Factors affecting listening

Prejudging

Ambiguity

Illusion

Rigidity

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Some other factors that impede listening

• Status

• Complex

• Closed mind

• Poor retention

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Contd.

• Abstracting

• Slant

• Premature evaluation

• Hurried conclusions

• Cognitive dissonance

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Contd.

Perhaps listening cannot be taught but many of us are convinced that it can be learned.

Carl Weaver

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Listening with prejudice• If we hear something that opposes our most deeply-

rooted prejudices, notions, conviction, mores or

complexes, our brains may become over-stimulated and

not in a direction that leads to good listening. We

mentally plan a rebuttal to what we hear, formulate a

question designed to embarrass the talker, or perhaps

simply turn to thoughts that support our own feelings on

the subject at hand. Idel

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Types of listening

Cautious listening: general concepts and

all details

Skimming: general concepts

Scanning: details of specific interest

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Factors affecting listening

Physical barrier

Psychological barrier

Language barriers

Nonverbal distractions

Grandstanding

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Ways to improve listening

Stop talking

Control your surroundings

Be open minded

Judge ideas not appearances

Hold your fire

Provide feedback

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How to comprehend listening

• Intelligence

• Reading comprehension

• Recognition of correct English

• Listeners vocabulary

• Ability to make inferences

• Ability to structuralize

• Emotional adjustments

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Contd.

• Curiosity

• Physical fatigue

• Admiration for the speaker

• Sex of the listener

• Acoustics

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Remember

Hearing is sensation, listening is interpretation.

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Thank You

for

listening