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DRT modularization: Deloitte – 21. maj 2014
Building healthcare DRT in Denmark over the
last 20 years - as a part of integret DRT
Niels Tvilling Larsen
FlexDanmark
DRT modularization: Deloitte – 21. maj 2014
FlexDenmarkFlexDanmark is the Evolutionary History of a co-
operation between the Public Transport Organizations in Denmark with improved
performance and reduced costs in the area of Demand Responsive Transport (DRT).
Niels Tvilling Larsen (ntl@flexdanmark.dk)
CVO and Head of Department PFlexDanmark
FlexDanmark
3/20Building Healthcare DRT in Denmark Over the Last 20 Years 3/10
Healtcare Trips pr year from 1997
Public Transport Company
4/20Building Healthcare DRT in Denmark Over the Last 20 Years 4/10
Basic idea in integret DRT
To optimize each individual trip, in best possible way,
based on all available resources (vehicles), the needs
and (in)convenience of the individual customer, – and
the service level the paying agency is willing to pay for.
The Danish Model - DemandOne shared DRT IT-system, with one facilitator in each region supporting numoreus online authorities
5/20Building Healthcare DRT in Denmark Over the Last 20 Years 5/10
Healtcare trips share of total trips
FlexturADAInstitution transport servicesMunicipal tasks
Contract servicesHealtcare tripsHealtcare busTeletaxiUndefined
6/20Building Healthcare DRT in Denmark Over the Last 20 Years 6/10
Flex Modulization
TRIPS
ORDRE
PREFORM
T RIPS
Cost AllocationQuality
Assurance & Follow-up
Evaluation Ordering Planning Execution Accounting Reporting
Ressource Optimization
Traffic Control and ContractManagement
”trip” from A to B with
time restraints
Descriptionof ”citizen”
7/20Building Healthcare DRT in Denmark Over the Last 20 Years 7/10
Describe a trip so you can fit it in on all transport options - instead of just picking the biggest vehicle every time!
8/20Building Healthcare DRT in Denmark Over the Last 20 Years 8/10
The right tool for the job
If you only use dedicated vehicles corresponds to only have a hammer in the toolbox
9/20Building Healthcare DRT in Denmark Over the Last 20 Years 9/10
When the journey is described through a standard, one might ask of other transport options because not everyone has
same speciel needs
10/20Building Healthcare DRT in Denmark Over the Last 20 Years 10/10
OrganizationLayers
FlexDanmark
NT Movia Midttrafik + Sydtrafik + FynBus
Re
gio
n N
ord
jylla
nd
Re
gio
n S
jælla
nd
Re
gio
n S
ydd
anm
ark
Re
gio
n M
idt
Aal
bo
rg M
un
icip
alit
y+
oth
er
mu
nic
ipal
itie
ss
Re
gio
n H
ove
dst
aden
Mu
nic
ipal
itie
s
Od
en
se M
un
icip
alit
y+
oth
er
mu
nic
ipal
itie
s
Skiv
e M
un
icip
alit
y+
oth
er
mu
nic
ipal
itie
s
Departments & Institutions
Regions & Municipalities
PTO
System
11/20Building Healthcare DRT in Denmark Over the Last 20 Years 11/10
Decentralized ordering and centralized planning
All travel bookings is decentralized –it is done at various Evaluation Authority and return booking is made on the hospital ward
- And we are in the process of moving the ordering to the hospitals' own IT systems, making it an integrated part of the systems at the hospitals
12/20Building Healthcare DRT in Denmark Over the Last 20 Years 12/10
Booking Execution AccountingEvaluation ReportingPlanning
General Health
13/20Building Healthcare DRT in Denmark Over the Last 20 Years 13/10
Effective planning single travelerscarpooling and chain drive
Cost pr. direct travel minutes in DKR (0,15$)
1$
Trip
s p
er
year
Silo planning vs. Integret DRT- Price pr Trip
Payment for the Provider
Payment for Transport Providers
Public Transport OrganizationFlexDanmark IT/Callcenter
---------------------------------------------------------------------------
Savings
Brokercost
Silo Integret DRT
15/20Building Healthcare DRT in Denmark Over the Last 20 Years 15/10
Cost allocation
REDUCTION Start-Up 2011- 15
30 min
15 min
Total Trip time demand
30 min + 15 min = 45 min
30/45 min
= 67%
15/45 min
= 33%
16/20Building Healthcare DRT in Denmark Over the Last 20 Years 16/10
Cost allocation
REDUCTION Start-Up 2011- 16
30 min*20$/h=10$
15 min*40$/ h=10$
Total Trip demand
10$ + 10$ = 20$
10$/20$ =
50%
10$/20$ =
50%
17/20Building Healthcare DRT in Denmark Over the Last 20 Years 17/10
Cost allocation
REDUCTION Start-Up 2011- 17
50%*15$=7,50$
Savings 10$-7,5$=2,50$
Total Trip kost to transport = 15$
50%*15$=7,50$
Savings 10$-7,5$=2,50$
18/20Building Healthcare DRT in Denmark Over the Last 20 Years 18/10
KPI for Flex Traffic
Effective organizationOverall
expenses
Framework conditions/geography
Service level and assessment
Quality
19/20Building Healthcare DRT in Denmark Over the Last 20 Years 19/10
KPI for Flex Traffic
Overall expenses
Expenses per inhabitant in age group
Expenses per user
20/20Building Healthcare DRT in Denmark Over the Last 20 Years 20/10
KPI for Flex Traffic
Framework conditions/geography
Trip duration
Population density
21/20Building Healthcare DRT in Denmark Over the Last 20 Years 21/10
KPI for Flex Traffic
Quality
Percentage of on time pickups
Percentage of on time drop-offs
22/20Building Healthcare DRT in Denmark Over the Last 20 Years 22/10
KPI for Flex Traffic
Effective organization
Expenses per minuteof direct travel
Added time (detour)
Percentage of trips with sling driving
Percentage of trips with ride-sharing
Degree of coordination
23/20Building Healthcare DRT in Denmark Over the Last 20 Years 23/10
KPI for Flex Traffic
Effective organizationOverall expenses
Framework conditions/geography
Service level and assessment
Quality
Expenses per inhabitant in age group
Expenses per user
Trip duration
Population density
Utilization
User frequency
Expenses per minute of directtravel
Added time (detour)
Percentage of trips with sling driving
Percentage of trips with ride-sharing
Degree of coordination
Percentage of on time pickups
Percentage of on time drop-offs
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