Webinar: Instant Messaging Ate My Intellectual Property

Social Webinar Series

Instant Messaging & Unified CommunicationsSocial Webinar Series – Part 1

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Webinar Series Adam Levithan

Senior ConsultantPortal Solutionsalevithan@portalsolutions.net@portalsolutions@collabadam

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Christian BuckleyChief EvangelistMetalogixcbuck@metalogix..com @metalogix@buckleyplanet

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Type of ContentTemporary Record

AudienceIndividual Team Enterprise

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Instant Message

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E-Mail

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Team Sites/ExtranetOnline Storage

Intranet

Document/Record Management

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Alevithan: Do you use Instant Messenger to communicate?SarcasticColleauge: Yes, actually I’m using Instant Messenger Right now

That’s a really good point

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Instant Messaging

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2004 Pew Internet & American Life surveys reveal that more than four in ten online Americans instant message (IM). That reflects about 53 million American adults who use instant messaging programs. About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation. 

http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx

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http://www.evangelyze.net/services/microsoft-lync-deployment/#!prettyPhoto[pg_1]/0/

Unified Communications

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Features

1-1 Chat  Invite Friends Group Chat  Status feed Custom Chat Area  History 

Status Setting Exporting and Importing Friends List

Photo based contact  Ratings 

Contact Integration Favorites 

SMS Delivery  Make phone calls  Share photo 

MMS  Caller ID  Share video 

File transfer  Free phone calls  Share contact 

Make video calls Share voice message 

Free international calls Group calls 

Instant Messaging

Unified Communications

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http://www.theglobeandmail.com/news/politics/bureaucrats-using-instant-messaging-to-avoid-leaving-paper-trail-information-watchdog/article15649661/

Stop government staff use of instant messaging, says information watchdogCanada’s information watchdog is recommending a ban on instant messaging on federally issued BlackBerrys and other wireless devices because such messages evaporate so quickly, erasing part of the government record. (11/2013)

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Avoid the smiley faceUse the same grammar and punctuation you would in an email -- just in a more to the point form. "The occasional shortened word may be fine, but text speak and silly emoticons do not belong in the workplace," Diane Gottsman, owner of The Protocol School of Texas.

http://www.cbsnews.com/news/7-etiquette-tips-for-iming-in-the-office/

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Google's Gchat Replacement Doesn’t Play With Other Instant Messaging PlatformsWith Hangouts, Google is dropping the open XMPP messaging protocol that the company helped pioneer with Gchat. Also known as Jabber, the XMPP standard on Google Talk allowed users to chat with people who used other instant messengers.

http://www.slate.com/blogs/future_tense/2013/05/29/google_hangouts_the_gchat_replacement_isn_t_compatible_with_other_im_platforms.html

Take Away…

• Just because most people are familiar with using Instant Messaging doesn’t mean they’re doing it appropriately

• Standardize across your organization so it is less of a distraction

• Teach how to create ad hoc meetings for small groups

• Push conversation to IM• Etiquette

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Portal Solutions’ Webinar Dates

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Webinar Series

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March 4WEBINAR – Social Series Part 2

A Cluttered Inbox Slows Down CollaborationFeaturing Adam Levithan and Rick Hinton, Portal Solutions

WEBINAR – Social Series Part 3

Social Newsfeed/Micro BlogsFeaturing Adam Levithan and Naomi Moneypenny, Synxi

WEBINAR – Social Series Part 4

Team Sites/Purposeful PlacesFeaturing Adam Levithan and Benjamin Niaulin, Share GateShareGate

April 1

May 6