Wildix Convention 2017

#wconvention

Wildix Convention 2017Stefano Osler

#wconvention

Stefano Osler

2016 ReviewEmiliano Tomasoni

Marketing

Dimitri Osler

New ProductsCristiano Bellumat

Wildix for the Channel

2016 Review

20062014

2016

20122016

2016

DACH Region

+89%

France

+47%

Italy

+17%

+27%

+20%+39%

+31%+26%+48%

+20%

Cosa si aspettano le aziende dall’UC&C

• Un aiuto per il business

• Aumento di produttività

• Che non aggiungano problemi al dep. IT

Come dovrebbe essere

• I clienti dell’azienda sono contemplati dall’UC

• Le interfacce sono semplici

• I sistemi sono sicuri e semplici da gestire

Com’è in realtà

• I clienti non sono contemplati dalle UC

• I colleghi usano tool non organizzati

• Sono necessari altri livelli di sicurezza

Le UC non mantengono la promessa

• Aiutare ad avere più clienti e mantenere gli attuali

• Aumentare efficienza e produttività

• Ridurre la complessità tecnica

Il mercato è inquinato dai cacciatori di opportunità

• I Walking Dead Vendors

• Gli Operatori di Telecomunicazioni

• I VoIPTruz

La UC&C dovrebbe ambire a fare di più per le aziende

• I clienti sono passati dal telefono al Web

• La produttività è conseguenza dell’usabilità

• La sicurezza deve essere by design

Perché Wildix può mantenere la promessa?

• Come i clienti interagiscono naturalmente

• Come i lavoratori utilizzano la tecnologia

• La sicurezza è conseguenza della semplicità

Focus

Perché Wildix può mantenere la promessa

Plus - l’ingrediente segreto per battere la cattiva concorrenza

• I Walking Dead Vendors

• Gli Operatori di Telecomunicazioni

• I VoIPTruz

2017 Focus

• WebRTC

• Cloud and Apps

• Security through simplicity

• Sales strategy for System Integrators in UC&C

#wconvention

Technical Point Dimitri Osler

#wconvention

Results 2016

New PBX

380

760

1140

1520

1900

2014 2015 2016

9681.294

1.848+42 %

Tickets per Month

100

200

300

400

2014 2015 2016

392

215 197

The Team 2016

2 - New DevOps / Cloud Specialists 3 - New Mobile and WebRTC Specialists

2 - New Support Specialists 3 - New Integration Specialists

Development

New Features

212

Improvements

255

Bug Fixing

468

Average Response time

Critical bugs

2 Days

DevOps

Main Releases - every 3-4 months Hot Fixes - 2 days

Beta Releases - weekly Alpha Releases - daily

#wconvention

Integrations improve efficiency

Presence Status Message

Until

Call - Chat - Video buttons

Single Sign-On Users Import

Contacts Import

On-Premise Active Directory

(Federation Services)

Office 365 Authentication

Sign-On Contact Import Users Import

Presence Click2Call

Call Pop-Up Chat

IBM Connections

screenshot

Chrome Extension Click2Call

Collaboration Finder

Chrome App Open at boot

Single Sign-On Contacts Import

Colleagues Import

Google - Chrome Book

Kuando - Open Space Problem Solver

Citrix Certified Applications

BYOD

Citrix

BYOD

BYOD

incoming call, ring - led blinks on the headset

short press, call is answered / disconnected long press, call is rejected

press mute, call is muted in collaboration on call - long press, call is held

held call - long press, call is unheld idle - long press, redial

Mute status Sync

Features

BYOD

Universal Headsets Support

#wconvention

WMS & Cloud secure by design

Cloud Telephony Problems

no local survivability no mobile apps

no local lines (FXO / GSM / BRI / PRI) no multi operator

no reliable fax support no phone features

Unified Communications?

9 Secrets of Wildix Cloud

Easy to create and maintain - No Downtime 99.94% Automated provisioning

All the features built in, full UC Full Separation and Privacy for each customer

Static Dedicated Public IP Addresses Use any SIP trunk / media gateway

WMS Network, Cloud / VM / HW Smart Bandwidth saver

Built-In Security

Easy to create an maintain

Per User License mode Choose the platform HW / VM / Cloud

Choose the amount of users A few seconds and the system is ready

Self Activations at any time

Automatic Provisioning

Order Devices Assign to PBX

Ship

DONE

All features built-in

All Integrations CRM, ERP, Ticketing systems, Productivity tools, Hotel PMS

Headset Integration Full Phones Services

Full UC Services

Direct RTP - Network Bandwidth Saver

Works for remote sites / remote devices Works for video / audio calls

Disable video when not needed (up to 70 % less bandwidth) Fully Automatic

Spares Gigabit of traffic every year Necessary for low bandwidth internet connections

RTP Audio/Video

Internet

Bandwidth Saver

RTP Audio/Video

Internet PBX April 2017

HW / VM PBXs - Devices Reachability

• open a PBX from WMP

• click on it to connect to it • open devices tab to

access any device connected to it

WMS Network over Cloud / VM / HW

Mix PBXs of any technology Offers redundancy Local survivability

Multicast Paging

Multicast Paging does not work over Internet

Paging over Cloud

15

a solution which supports multicast and point2point paging

over single devices

Internet

Paging over Multicast and Internet

Secure by Design

SBCVPN

Firewall..

Wildix - Security, full encryption

W-AIR Base Multi Cell Auto Roaming Feature

Roaming over up to 200 sites W-AIR 70 Support

Master PBX

Feb 2017

15 Slave PBXs

W-AIR Base SB

PoE powered base station

IEEE 802.3af

Ethernet PoE

W-AIR Multi Cell, benchmark Gigaset

Spectralink 6500

Snom W-AIR BASE

Max Phones 100 4096 200 1000 (multicell)

Calls per base 8 11 8 8

Def Bases 30 1024 40 200

XML Phonebook Ext. Server Ext. Server Ext. Server YES

Features Sync no no no YES

Presence no no no YES

Intercom no no no YES

G.729 YES License! Module YES

Man Down no Ext. Server no YES (W-AIR 150)

Signon no no no YES

Remote Image no no no YES (100-150)

Multi base / PBX no no no 200

W-AIR Single Cell, benchmark

Gigaset C600 Gigaset

N510Snom W-AIR SB

Telephones 1 6 8 8

Calls 1 4 4 4

XML Phonebook no Ext. Server Ext. Server yes

Presence no no no yes

Intercom no no no yes

G.729 yes yes no yes

Man Down no no no yes

Remote Picture no no no yes

PoE no (pro version) no yes

Switch Series 2016

High Power

All Gigabit

Green Ethernet 802.3az

WSG24POE 24 Ports PoE

Auto creation of Voice VLAN using manufacturer id

Embedded dhcp serverfor Voice VLAN

April 2017

Not enough ethernet ports in an room?

Solutions:

Add cabling? Add local switch?

Missing ethernet ports

New PoE 5 ports switch

1 port IN up to 30 W 4 ports OUT, up to 15 W per port

Switch + Extender No power adapter needed

PoE Switch

WSG05POE

New PBX HW 2017

New CPU Intel J1900 Fan Less CPU - Silent Design

Tested up to 1500 users - More Powerful Same Power Consumption - Green

SSD Lifetime Sensor - Temperature Sensors

April 2017

SSD Sensor Temperature Sensor

CPU / Memory Phone Users Connected

Collaboration Users Connected SIP Devices Connected

Active Lines

Feb 2017

#wconvention

Collaboration improve efficiency

All my devices are ringing at the same time?

Device Selection

Using Collaboration

Via Feature Code

New Call Continuity

*5 During a call

*5

New File sharing

Mobile ready (April 2017) Image & Video Previews

Cloud Secure History Video Conference ready (April 2017)

New Chat Engine

Sync between devices Full History New Design

April 2017

BLF Tab

Timetables Switches Trunks

Feb 2017

RealCaller

Who is calling?

Unknown +1231232

John Doe

Presence Driven Features

manage automatically calls depending on your status

use calendar

Outlook Calendar Presence

Outlook Calendar Presence

Status driven by events in Calendar Auto Store two weeks of events

Works when Collaboration is closed

ASR / AI

Video Support

Browser

Camera

Mobile Apps

Collaboration - W-AIR 100 - 150

See who is calling Show remote camera

June 2017

Good Bye!

Mobile - Call Interruption Protection

iOS: native call dialogs with video support iOS: native call history Call interruption protection on iOS 10 and all Android versions

Feb 2017

iOS - Headset Integration

Answer / Hang up on Headset

iOS / Android - Smart Connection

Push notifications Reduced Battery Usage Works when app is closed

screenshoot

iOS - Voice Actions

• Start a call using your Voice • developed using SiriKit

video

iOS / Android - File sharing

screenshoot

• Pictures • Video up to 20 MB

(available April 1 2017)

iOS / Android - Conference Support

• up to 4 participants • iOS support (April 2017)

Android already available via Chrome

New WP410 2017

• 2 feature keys • 2 pages • 4 BLF • Improved Audio • Quick DND

WP480G 2017

Display 132x64 3 Feature Keys

Display 320x240 Color Display

8 Feature Keys 2 Pages

WP480G 2017

Caller Image Presence Ready

Super HD Max 16 BLF

Gigabit

New WP490G 2017

10 Line Keys 2 Pages

Color Display New Design

8 Line Keys

New WP490G 2017

Caller Image Max 30 BLF

Presence Ready Gigabit

Visual Voicemail

* Cristiano B. * 103 * Stefano Osler

13 Jan 08:30 13 Jan 10:47 13 Jan 14:30

Improved audio - TIA-920 Wideband Capable

Eliminated resonance issue on WP480 / WP410 handsets

New Handset Speaker

Isolating and sound enhancing material in handset

Updated DSP SW in collaboration with Audiocodes (WP480 - WP490)

BLF

Visual BLF Audio BLF

Custom for each Key

Show who is calling

I.Michelaz …

Full Presence

Show ACD Status (available, not available, wrap up - pause)

Show Presence Status (online, away, dnd)

June 2017

New Expansion Module WP490EXT

Color display New Design

2 pages 40 BLF

Presence Ready

Video preview

who is in front of the door phone? button to answer

video preview WP600A / ACG

Separated Audio / Video Sources

AUDIO

VIDEO

#wconvention

Business find and retain customers

Chat Video

Screen Sharing File Sharing

Kite vs Zopim, comparison

Kite Zopim

Chat YES YES

Video YES no

Screen Sharing YES no

File Sharing YES no

Kite - How it works?

Send a reminder of the chat

chat transcript, both user and agent receive a memo of the chat for future reference

Business - Kite - Chat Transcript

Business - Kite - Video

Video to WP600ACG

Video to mobile Apps

Screen Sharing

• Remote display selection • support special key combinations

(ctrl-alt-del) • support for international keyboard

March 2017

#wconvention

Video Conference

Video Conference

What Gartner said about our Video Conference?

Business - Video Conference

Easy to use Full PBX integration

Full PSTN Integration

Business - Video Conference

Firefox Support Website SharingConference Introduction

NEW

Business - New Dial-In Numbers

Ubiconf-Voice

1 HD speaker 8 Watt 4 meters of radius

Audio HD optimized for voice

3 microphones built-in 2 x external mic support (not

available)

Battery 700mAh

4 hours talk time

USB Win - Mac OS X - Linux

Bluetooth WP600A - iOS / Android - W-AIR

150

Dedicated answer / hang up button

via Headset Integration Utility

Secure by Design - WMS Improve efficiency - Collaboration

Find and retain customers - Kite & ubiconf

Partner - Technical Trainings

A lot of solutions on the market but lack of information about their differences

UC&C Specialist Advanced Training

No dedicated trainings on UC in Italy

#wconvention

MarketingEmiliano Tomasoni

marketing

marketingdo

marketingprogram

do

marketingprogram

do

support

marketingprogram

do

support

wildix.com

marketingprogram

do

support

e-mailing

wildix.com

marketingprogram

do

support

e-mailing

contacting

wildix.com

marketingprogram

do

support

road show

e-mailing

contacting

wildix.com

marketingprogram

do

support

road show

e-mailing

contacting

wildix.com

lead generation

marketingprogram

do

support

road show

e-mailing

contacting

events support

wildix.com

lead generation

marketingprogram

do

support

Data vs.

StoriesKouzes and Posner (2002)

road show

e-mailing

contacting

events support

wildix.com

lead generation

wildix.com blog.wildix.com manuals.wildix.com landing pages

16.900 2.800 3.700 6.800

Visits per month

30.200 visits

AdWords

IMPRESSIONS CLICKS CONVERSIONS

339.983 11.256 123

Campaigns

195 € / per conversion14 deals

LEAD to DEAL

Luca Mogentale - RETI

EVENTS PEOPLE CALLED PEOPLE PRESENT

6 578 113

Road Shows

94.000 € sales

"Il 21 ottobre abbiamo organizzato un Road Show con 26 partecipanti. Abbiamo invitato non solo i potenziali clienti ma anche i già clienti.”

“…abbiamo dimostrato loro che il prodotto che hanno scelto è sempre capace di rinnovarsi."

Eddy Randon - New snc

Road Show

"L'evento ha accelerato alcune trattative e c'è stata anche la chiusura di una vendita

il giorno stesso "

Eddy Randon - New snc

#wconvention

Cristiano BellumatSales Manager

MANTENERE RAFFORZARE

CREARE

Il System Integrator ideale

MANTENERE RAFFORZARE

CREARE

Il System Integrator ideale

• Acquisire nuovi clienti COSTA 5 VOLTE di più

• Le aziende perdono mediamente il 10% dei clienti all’anno

• Ridurre la defezione al 5% incrementa i PROFITTI fino al 65%

Philip Kotler - Professor of International Marketing

Il System Integrator ideale

• Misurare e verificare se le aspettative sono soddisfatte

• Stimolare i feedback dal cliente

• Suggerire regolarmente un uso efficace del prodotto

• Collaborare in modo continuativo con i clienti per migliorare i propri processi

Il System Integrator ideale

Il System Integrator reale

• Uso scarso o incorretto dei social network

• Non esiste un processo per generare referenze

• Mancanza focalizzazione

LIBERARE RISORSE

Il System Integrator ideale

6 - 7 - 8 Aprile 2017 unica sessione Bologna

€ 2.200

UC&C Sales Specialist

• schema per liberarsi dalle attività poco remunerative

• identificare le attività sulle quali investire

• generare vendite attraverso i clienti

• mantenere e rafforzare la relazione con il cliente

Wildix Sales Community

•novità e approfondimenti commerciali

•competenze sulle soluzioni Wildix

•cosa, come e a chi vendere

•casi di successo

•opportunità di business

•gestione trattative

Wildix Sales Community

NUOVI PRODOTTI 2017

“I clienti possono avere la macchina in qualsiasi colore vogliono a patto che sia nero”

Henry Ford - founder Ford Motor Company

NUOVI PRODOTTI 2017