FedRooms Traveler Overview

WELCOME TO FEDROOMSAN EASIER WAY TO A BETTER STAY.

Program Overview

What is FedRooms?

• FedRooms is the official government-wide, government-sponsored lodging program, in support of the President’s Management Agenda simplifying the lodging process for federal travelers and saving the government money

• FedRooms negotiates hotel rates on behalf of the federal government in markets where government travelers need to stay

FedRooms is your hotel program.

Who can use FedRooms?

FedRooms was designed for all federal employees. • FedRooms is available to all federal government employees—military and

civilian—on official travel

When can I use the FedRooms Rate? • Federal government employees can always use the FedRooms Rate

when on official travel • The FedRooms Rate can be used for federal travelers on leisure travel*• The FedRooms Rate can be used by federal travelers for small groups

and meetings of up to 25 people*• The FedRooms Rate can be used by government contractors and state

employees on official travel*

* Rates available at select FedRooms properties – see advanced search at fedrooms.com.

Why does FedRooms exist?

• The federal government (including the Department of Defense) spends more than $2 billion on hotels every year.

• FedRooms leverages overall buying power to negotiate the best hotel rates on behalf of the federal government. The program is available for

all federal and military employees.

What does FedRooms offer?

• More than 5,000 hotels in more than 1,600 cities around the world

– Significant increase from 636 hotels in 2004

• Flexibility to add hotels in cities that meet travelers needs

– Nomination link on fedrooms.com

• A renowned help desk to answer program-related questions

With more than 90 hotel chains represented in the program, FedRooms offers travelers choices

Hampton Inn 521

Holiday Inn 324

Radisson Worldwide 138

Hilton Hotels and Resorts 141

Crowne Plaza 82

DoubleTree 122

Embassy Suites 58

Sheraton 63

Intercontinental 19

Wyndham 8

Millennium Hotels and Resorts 25

Fairfield Inn by Marriott 6

Luxury Resorts/LXR 3

Renaissance Hotels and Resorts 2

JW Marriott 2

The FedRooms rate and the “government” rate

are not the same. • FedRooms rates are negotiated specifically for federal

government travelers.

– Hotels must agree to the program terms & conditions

– FedRooms will assist in holding hotels accountable

• “Government” rates are unmanaged, and are determined by each hotel

– 15 percent of “government” rates are over per diem

– May have hidden fees and cancellation policies that add up to a bigger bill at checkout

The FedRooms Rate guarantee

• Rates are at or below per diem

• Travelers can cancel a reservation until 4pm on the day of arrival without penalty

• No hidden costs or penalties are attached to the Rate

• Travelers will not be charged for early check-out

FedRooms provides financial risk aversion: No Hidden Fees

$0$0 - $365Total “Hidden Fee” Risk

$0$0 - $40Parking Fee (no car)

$0$0 - $75Flat City Tax

$0$0 - $100Early Departure Fee

$0$0 - $50Booking Fee

$0*$0 - $100Change/Cancellation Fee

FedRooms RateMerchant Models and Gov RatePer Night Charge

* Until 4PM (or later) day of arrival

Every rate in the FedRooms program meets the criteria outlined above, and is monitored for compliance. Other rates are unmanaged (GOV, AAA, etc.), offering travelers no guarantees.

* 4PM or later day of arrival

The FedRooms rate versus the government rate—

How do they compare?

How can travelers access the FedRooms Rate?

• Access to the FedRooms Rate is available through all booking channels

Always book according to your agency’s travel policy

1. Look and book through www.fedrooms.com– 97% of hotels listed have link to online booking

Hotel search on fedrooms.com

Search for hotels by metro, city, or airport

Filter search results

Direct access to hotel inventory with Book It button

Search results on fedrooms.com

Link from fedrooms.com to hotel inventory

Search for FedRooms rate availability directly through link to property website

2. Online booking tool selected by your agency

– FedRooms properties display first in search results

1. Select the FedRooms property

2. Choose the FedRooms rate

Online booking toolsStep 1: Choose FedRooms property

Online booking tools (continued)

Step 2: Choose FedRooms rate

3. Hotel-direct reservations– Call the hotel directly

• Insist on the FedRooms rate; the government rate is not the same

4. Agency-specific travel agencies– Call your Travel agency

• Insist on the FedRooms rate; the government rate is not the same

• Verify that hotel is one of the 66% that offers LRA, or last room available, rates. 34% of FedRooms hotels offer rates that are NLRA, or non-last room available. – NLRA rates give hotels the flexibility to extend FedRooms Rate in

competitive markets– Properties offering NLRA rates designate a percentage or number

of standard rooms available at FedRooms rate

• Book lodging directly via www.fedrooms.com (when policy allows).

• If booking directly through a travel agency, online booking tool, or hotel, ask to speak to the supervisor/manager.

• Contact FedRooms at hotels@fedrooms.com so the FedRooms team can resolve the issue

What should you do if you ask for the FedRooms rate, but don’t get it?

How can travelers get involved?

• Always use the FedRooms Rate in order to strengthen the program in the future.

• Submit your comments or suggestions via the survey on fedrooms.com and/or the help desk.

• Invite travelers in your agency to participate in upcoming FedRooms 101 training sessions. Information is posted on fedrooms.com.

• Provide access to internal communication vehicles for program updates and information.

• Insist on the FedRooms Rate every time you travel. If you have difficulty getting the rate, or have feedback about your experience, contact our help desk.

FedRooms Contact InformationPhone: 1-800-226-1741

Email: hotels@fedrooms.com

Website: www.fedrooms.com

This is your program.

Help us make it work for you!