Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

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  • 1. Cognos Government Performance Management Yiannis LekosSCICOM S.A. Cognos CPM Senior Consultant Business Intelligence in the Public Sector June 2008

2. Cognos:The World Leader in BI & PM Solutions

  • Acquired by IBM in Jan 2008
  • Global coverage
    • 23,000+ customers in 135+ countries
    • 80% of Fortune 1000; target Global 3500
    • Strong channel network: 3,000+ channel partners
  • Cognos employees a competitive advantage
    • 3,300+ employees
    • 940+ strong R&D team
    • 2,000+ customer-facing field force
    • Direct sales 70%-Channel sales 30%

3. SCICOM & COGNOS

  • 25 years of successful presence in the Greek Information Technology Market as a Cognos Partner
  • A Cognos Platinum Reseller Partner for Greece & Cyprus (Top Resellers 2005, 2006 2007 )
  • Strongly recognized in the CPM market
  • 200+ clients / 4,000+ users

4. BI & Performance Management clients in Greece & Cyprus -Greek Firms MORGAN YZATIS 5. BI & Performance Management clients in Greece & Cyprus -Multinational Firms 6. MAJOR THEMES IN GLOBAL GOVERNMENT

  • Citizen-centric
  • Joined Up
  • Results-based

7. GLOBAL MOMENTUM FOR RESULTS-BASED GOVERNMENT

  • Canada:Management Accountability Framework; Financial Administration Act (FAA)
  • United States:Government Performanceand Results Act (GPRA)
  • France: Loi Organique relative aux Lois de Finances(LOLF) = "Organic law relating to the Finance Laws"
  • U.K. : Resource Accounts

8. ACCOUNTABILITY: SIMILARITIES IN PRIVATE & PUBLIC SECTORS

  • Sarbanes-Oxley (SOX)
  • 302: Financial Certification
  • 404: Internal control certification
  • 409: Timely disclosure
  • . . .: 66 sections of compliance
  • Government Accountability
  • Enforcing more accountable
  • government:
  • More timely information
  • Effective controls
  • Rigorous oversight of performance
  • Compliance through training and tools
  • High ethical standards

9. CHALLENGES OF GOVERNMENT

  • Demonstration ofgood governance
  • Intense public scrutiny
  • Demands for accountability
  • Continuous budget pressure
  • Must show continuous improvement. . . with less resources

10. LOTS OF DATA, LITTLE DECISION-READY INFORMATION

  • Reporting is cumbersome and static; typically paper-based with many versions of the truth
  • Manually intensive analysis processes; ad hoc analysis is rarely supported
  • Mainly manual processes for information gathering and collation
  • Data are hidden away in departments, databases, applications, geographies; impossible to coordinate
  • Data latency, accuracy, completeness issues

11. SOLUTION REQUIREMENTS

  • Improve visibility into business processes from aggregate to detail
  • Monitor, measure, and track performance against strategic objectives and benchmarks
  • Make performance information broadly or narrowly accessible, and securely via the Web
  • Simply satisfy mandatory reporting requirements

12. ORGANIZATIONAL REQUIREMENTS

  • Provide foundation for data-driven decision making
  • Provide users with tools and information access to make better decisions
  • Improve collaboration to monitor and manage readiness
  • Technology must be easy to use for multiple stakeholders
  • Fast time to benefit

13. GOVERNMENT PERFORMANCE MANAGEMENT Why? How are WeDoing? What Should We be Doing? 14. THREE QUESTIONS THAT ADVANCE PERFORMANCE IN GOVERNMENT Students ingrade 3 in School Board 2are trailing Federal goals Analysis reveals teacher qualifications lag in key areas compared with other similar districts Implement program to upgrade skills of teachers; recruit more seasoned teachers into district Percentage of eligible families served is below target Analysis reveals low application volumes in Region 2Re-allocate funds toward targeted outreach program to advise of eligibilityStudent Performance Program Performance 15. SINGLE DEFINITION OF THE TRUTH Single Platform for Decision Making 16. DATA SILOS ARE EVERYWHERE; REPORTING IS TYPICALLY BY SUBJECT AREA OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS 17. SYNCHRONIZING DATA PROVIDES CONSISTENT ENTERPRISE-WIDE VIEW OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS 18. BUSINESS BENEFITS OF COGNOS PERFORMANCE MANAGEMENT SYSTEM

  • Speak with one consistent voice across the organization
  • Greatly reduce time and effort to produce critical information
  • Make better and faster decisions that improve performance and outcomes

19. COGNOS GPM IN ACTION

  • Social Services fraud detection, case management
  • Tax / Revenue risk management
  • Education student performance
  • Healthcare patient wait times

20. COGNOS GPM IN ACTION

  • Public Safety crime analysis, responsiveness
  • Procurement supplier management
  • Human Capital Management workforce analytics, aging workforce
  • E-Government

21. SAMPLE COGNOS GOVERNMENT CUSTOMERS AROUND THE WORLD

  • Human Resources Skills and Development Canada
  • Social Development Canada
  • Centers for Medicare and Medicaid Services (U.S.)
  • U.S. Army, Navy, Air Force and Marine Corps
  • State of Ohio (U.S.)
  • New York Police Department
  • Australian Tax Office
  • Penn State University (U.S.)
  • State Police of Lower Saxony (Germany)
  • Department of Homeland Security (U.S.)
  • London Fire and Emergency Planning Authority (U.K.)
  • Department of Finance and Administration (Australia)
  • Massachusetts Department of Education (U.S.)
  • Alberta Childrens Trust (Canada)
  • South Tyneside Healthcare Trust(U.K.)
  • Region Vstra Gtaland (Sweden)
  • Direction Generale des Impots (France)

22. Indicative Customer Case Studies 23. Central Umbrella Body for Social Security Organizations - FRANCE

  • Information Needs:
  • To restructure its IT architecture & simplify control
  • To respond to new requirements
  • To optimize management of business processes

Solutions: Cognos Reporting, Analysis, Scorecarding Platforms:IBM AIX, Oracle Users:2.000 +

  • Benefits:
  • Architecture that is more easily managed & more flexible
  • Optimization of the organizations services & performance
  • Fewer demands in terms of development and maintenance

24. Central Umbrella Body for Social Security Organizations - FRANCE Cognos Applicationsare characterizedby ease of implementationandquick user acceptance.These are two essential criteria for the success of our decision-support project and, therefore, for our goalof extending analysis to new areas, including Performance Management and the Optimization of the service we provide to our clients. Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization 25.

  • Information Needs:
  • Real-time & trending information on key expense drivers-labor & supply
  • More timely & flexible budgeting
  • Elimination of spreadsheets
  • Decreased manual intervention for data analysis
  • Solutions: Cognos Reporting & Analysis
  • Platforms:
  • AS400
  • SQL Server
  • Windows 2000
  • Financial data repository
  • GL, supply chain, billing patient information system
  • Users:150

26.

  • Benefits:
  • Access to a comprehensive view of process & system information
  • Flexible & real-time budgeting, spending projection, and trending
  • Real-time labor expense reconciliation
  • Elimination of duplicate payments and missed charges
  • Daily cash balancing
  • Streamlined reporting

27. With the financial data repository and Cognos, staff can use real-time wage information based on actual clocked hours against actual month and actual volume. Accrual is no longer necessary for analysis Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital 28.

  • Information Needs:
  • More & more demands for statistical information from various government bodies, all demanding different data at different times
  • Problems o