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@33voices / www.33voices.com / [email protected]
The following slides are highlights from the interviewby @MoeAbdou, founder & host of 33voices.
Click here to listen in
Chuck Wall
Founder of Customer CEO, the Austin-based customer research,
engagement and marketing company.He is a contributor to Forbes and
Fast Company, on leadership, innovation, and customers.
33voices.com/Chuck-Wall
To truly serve your customer today,you have to throw out the rule books
and be ultra responsive
No.1
33voices.com/Chuck-WallNo.2
When you STOP doing what you’ve always done,
and LOOK at what your customer sees,
it will be easy to LISTEN for what they truly want from you
33voices.com/Chuck-WallNo.3
The quality of your brand is in direct correlation withthe quality of the conversations you’re having with your customers
33voices.com/Chuck-WallNo.4
Your customer’s biggest complaint is that you’re not listening to them –
are you? ...really?
33voices.com/Chuck-WallNo.5
Prove to your customer that you’re in the game with themand watch their loyalty soar
33voices.com/Chuck-WallNo.6
Simplicity is directly related to your profitability -
make my life simple and you win
33voices.com/Chuck-WallNo.7
Social causes inspire advocacy –what does your brand stand for?
33voices.com/Chuck-WallNo.8
Each customer adds a quantifiable lifetime value to your business, and it’s largely due to their experience –
can you measure it?
33voices.com/Chuck-WallNo.9
A tip from Jeff Bezos:Never make a decision withoutconsideration for your customer
33voicesChuck Wall - Jeff Bezos and the empty chair (0.59)
33voices.com/Chuck-WallNo.10
Your platform is the new form of service,embrace it and do it in real time, all the time
Really reflect...
When was the last time you asked your customer for an idea?
Really reflect...
