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Business MaturityQ DATA GROUP

SAP Event ManagementUse Cases

April 12, 2023

Exception Management

Status Management

Process Monitoring

Process Visibility

Process Analytics / KPIs


Q Data SAP EM Webinar Series

4 Tuesdays at 1pm CST• 1 – EM Overview (Available for download on our website)• 2 – EM Use Cases (4/26)• 3 – Mobile Track and Trace using the OER (5/3)• 4 – Exception Management in the Supply Chain (5/10)

Other Webinar series on Thursdays at 11am CST• May - Reduce maintenance, shipping costs and labor costs and gain

Business Maturity• June - Middleware Technologies• July - SAP PI System upgrades and Performance Monitoring• August – SAP Event Management• September - Reduce Inventory and MTTR by finding the right part,

first time, every time using an Integrated Product Catalog• October - SAP Meets the iPhone and iPad

http://www.qdatausa.com


Agenda SAP Event Management

• A quick overview• What comes pre-delivered

Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up


Overview

• A SAP standard product available since 2004 used for: Status Management - track business process status at an instance level Exception Management - measure compliance with process plans –

Uncover & report exceptions (Workflow / Alert framework) Visibility - give visibility of your processes to all involved (Web, BI)

• Analytical and Operational level reporting

• Found where? SAP EM as part of SCM (standalone option) SAP EM as add-on (using EM functionality with an existing app):

• SAP AII 2007 (Auto-ID Infrastructure)• SAP SNC 2007 (Supplier

Network Collaboration)• SAP TM 6.0 (Transportation

Management)• SAP ERP 6.0

SAP EM as the core component (OER)

• SAP AII 2007 (Auto-ID Infrastructure)


Business drivers for SAP EM

Risk mitigation• Increased regulations

Track and Trace with authentication• Real-time exception notification – Proactive notification &

resolution Visibility

• Increase customer satisfaction• Reduce costs

Minimize uncertainties• Reduce time to action• Transparency across dispersed supply chain

Process improvement• Analytics / KPI• Partner performance


Interfacing with SAP EM

Interfacing options• XML – EPCIS Message

OER / Track and Trace option Product Tracking and

Authentication visibility process

• Web Services Query and Manage process

• RFC / BAPI call• Idoc• RFID


What comes pre-delivered?

Visibility Processes• Configuration / Development

SAP AS, SAP EM, SAP NetWeaver BI extraction SAP Web UI (classic and standard)

• Content SAP NetWeaver BI &

SAP NetWeaver PI

• Documentation Scenario Description Configuration guide


SAP EM and TM

TM Challenges• How can I increase transparency and reduce risk?• How can I reduce my supply chain operational costs?• Can I respond quickly to unexpected supply chain events and ensure

customer SLA is maintained?• Are we compliant with regulations and compliance policies?

Order Management• Receive and create transportation

requirements Freight Planning & Tendering

• Load, mode, schedule, route• Select carrier

Freight execution / monitoring• Documents, transport• Track & Manage

Freight Settlement• Charges, Pay, Invoice

Integrated SAP EM Freight execution tracking

• Freight units, orders, bookings• Events: Loading POD• Pre-defined shipper, carrier, consignee views

Event Notification• WebUI, Mobile, RFID• Rules-based follow on activities• Alert triggering – Email, SMS, Fax, B2B• Overdue event monitoring• Analytics SAP BW

Integrated Exception status in SAP TM cockpit


SAP TM – Ocean Carrier Booking

Book capacity on a ship for sea transportation• use SAP EM to track the individual

process steps• Available exclusively for Transportation

Management in Extended Warehouse Management (EWM).

Tracks the following events• Container loaded on vessel, Departure of

vessel, Arrival of vessel, Container unloaded from vessel

• Release booking order or shipping instruction, changes to booking order or shipping instruction

Visibility• View booking requests and shipments by

status• Track transportation events

Container level Communication with external

partner• Track receipts, confirmations, rejects

from partners• Track unexpected events

Change to booking order Change to shipping instructions


SAP EM and SNC

SNC Challenges• How well are my suppliers

performing? Delivery PO management All suppliers are not

equal…• Automation• Low performance

• Are we collaborating with our suppliers? Exception messaging

Integration with SAP EM• Exception management

Alert framework• Direct to supplier

• Performance management On time delivery

• Visibility Processes Responsive Replenishment PO Process


SAP Object Event Repository Overview of capabilities

Business context enriched serialized item lifecycle event

management & intra-and cross-enterprise data discovery

An Enterprise level event/business context repository

SAP OERSAP OER

AIIAII

AIIAII

AIIAII

AIIAIIAIIAII

AIIAII

EPCIS compliant (Capture & Query Interface)

Business context enriched sensor event data

Delivery data

Business transaction types

Business Steps

EPCIS Events

Production order

Kanban

….

Tracking of serialized item product/ shipment and part assembly hierarchies

Event data exchange with business network partners

Track expected and actual events and be alerted to overdue event schedules

Can support B2B Pedigree on demand queries

Track attributes and serialized item characteristics

Batch

Expiry dates

…

Supports EPCs, iUID and custom unique identifier related data discovery

Data discovery for

Business documents Ids

HU IDs Instance

product/ part identifiers

Qualified events

Attributes

SAP OER

Authenticate Ids

Valid hierarchies

EPCs

EPC-security attribute combinations

EPCIS is to enable disparate applications to leverage Electronic Product Code (EPC) data via EPC-related data sharing, both within and across enterprises. Ultimately, this sharing is aimed at enabling participants in the EPCglobal Network to gain a shared view of the disposition of EPC-bearing objects within a relevant business context.


SAP´s standard proposition

SAP OER

SAP PI

Line Controllers

Mobile for error handling(Online UI)

Data Center

SAP AIILocal Sites

Forklifts and other Warehouse Equipments

Mobile for Shipping / Receiving etc.

SAP AII


SAP Object Event Repository (SAP OER)

SAP OER is designed to become a global database for Product Ids.Any Factories, or Distribution Centres (own or from outsourcing partners , e.g. DHL) will be scanning and reporting Product IDs to SAP OER.

SAP OER


SAP EM and GTS

Business Drivers• New regulations, increased complexity and

heightened scrutiny by government• Lack of visibility into international trade

activities Cost

• Duty exposure, 3rd party filing and expedition costs

Time • Cycle time, custom clearance, late

deliveries Risk

• Security filings, customs valuation, customs audits and permit requirements

• “Where is my shipment?”• “Why are my goods stuck in customs?”• “When will my goods be released?”• “What is the customs status of my shipment?”• “Which pending customs declarations need my

attention?”

Integration• Visibility

Customs operations• Exception management

Early warnings allow for mitigating international trade activities performing outside the plan

Benefits Cost

• Reduced duty exposure, reduced filing costs, elimination of buffer stock

Time • Faster custom clearance

Risk• Automated compliance,

demonstrable reasonable care


SAP EM and GTS 10.0

2 New features• Integrated status display within the customs declaration

Visibility to customs events• End-to-End supply chain visibility for international shipments

Including export / import events

Documents tightly integrated with SAP EM• Customs documents, Customs Shipments, Presentation Documents,

Inbound Customs Delivery Documents, Pre-Declarations, Customs Declaration


SAP EM vs. BPM

• BPM is more aligned with ccBPM and SAP Business Workflow• SAP Business Workflow Automation of

business processes within 1 SAP systems• ccBPM Automation of business

processes spanning several SAP systems• BPM Automation of business processes

spanning several disparate systems• SAP EM monitors any business process

• Tight integration to extract events from SAP systems

• Tight integration with SAP NW BW for analytics

• Provides Web Services to add or query data






Customer Implementation 1 : Procurement Process

• The Challenge• Track changes to Purchase Orders• Track PO acknowledgements, Goods

Receipts and Invoice Receipts with changes• React immediately to changes outside

tolerances• Track untimely or non-receipt of process

events• Have the visibility to non-compliance of the

process by supplier• Track supplier EDI success / failure• Understand how the procurement process

is performing• Have the ability to set KPIs for the

procurement process

We want to be able to track PO’s and any subsequent discrepancies caused by suppliers changing the PO requirements, and immediately react to these in order to keep our PO plan on track…


The Solution

Enhanced the standard Procurement Visibility Process

Expected events• PO created

PO transmitted PO mapped to 850 OK PO 850 received at vendor

• PO acknowledged PO created + 2days

• PO goods receipt (GR) Based on PO schedule

• PO invoice receipt (IR) PO GR date + 7days

Unexpected events• PO delivery date or quantity change

Based on tolerance• PO acknowledged, GR, or IR amount,

quantity, or date change Based on tolerance


Visibility and Status Management

SAP EM Web UI


Exception Management

Alert Framework Integration

Overdue Monitor Report


Performance Monitoring KPIs

Process cycle count Deviations as a % of

total count• PO Acknowledgements

received with changes• PO GR not matching PO• PO IR not matching PO

Average cycle duration• Total cycle• PO create PO

Acknowledged• PO GR PO Invoice Receipt

% on time vs. early vs. late• PO acknowledged• PO goods receipt• PO invoice receipt• Invoice received






Customer Implementation 2 : Order to Cash Process

• The Challenge• Keep sales selling and out of order

fulfillment• Improve back office execution

• Part of an end-to-end process• Needed factors for success:

• Require and manage minimal rep involvement in order management

• Provide relevant, timely information regarding the status of the client orders for the purpose of managing client expectations

Keep the sales reps out of the back office processing - They need to sell and not chase deliveries or POs… - They need a solution to give them the up to date status of the order whenever needed.


OTC Template

Template• Design template covering all

aspects of the OTC process Events Parameters Status profile IDs Alerts Reporting

• Increases the pace of design• Quickly ramp up to show POC• Leverage existing code

Application Object TypeAOT Relevance: /saptrx/zra*BO Extractor: /saptrx/xbo*Tracking ID Extractor: /saptrx/xti*Control Param Extractor: /saptrx/xcp*Info Param Extractor: /saptrx/xip*Expected Event Extractor: /saptrx/xet*Query ID Extractor: /saptrx/xqi*


Sales Order Process

SAP EM Config

Sales Order

Delivery

Billing Doc

Status ProfileOrder Process

- Order Created- Cancelled

- Order Ready- Order Ready Late

SO_CREATE

SO_CANCEL

DEL_CREATEStatus ProfileDelivery Status

- Delivery Created- Cancelled- Shipped

DEL_PGI

Status ProfileBilling Status

- Invoice Created- Cancelled

INV_CREATE

DEL_CANCEL

Expected Events

Unexpected Events

SO_READY

Overdue Check

SO_DELBLK_ON

SO_DELBLK_OFF

INV_CANCEL

INV_BILLBLOCK_ON

INV_BILLBLOCK_OFF

SO_COMPLETE

SO_INCOMPLETE

SO_CRBLOCK_ON

SO_CRBLOCK_OFF

Delivery Block

Billing Block

Credit Block

PGI

Incomplete

Status ProfileCompletion Status

- Order Complete- Order Incomplete

Status ProfileBlocked Status

- No blocks- Delivery block

- CR block- Delivery & CR block

Status ProfileDelivery Status

- No Delivery- Delivery Created

- Delivery Created Late- Delivery Shipped

- Delivery Shipped Late

Status ProfileBilling Status

- No Invoice- Invoice Created

- Cancelled

Stage 1: Order Process

Stage 2: Delivery Process

Stage 3: Billing Process

/saptrx/sd_salesordsave_document

/saptrx/le_shippingSave_and_publish_document

/saptrx/sd_invoiceInvoice_document_add

Event Type - SO_INCOMPLETE


Event Type - SO_CANCEL

Event Type – SO_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type - SO_DELBLK_OFF

Event Type – SO_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type – SO_BILLBLOCK_OFFEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type – SO_BILLBLOCK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type - SO_CRBLK_OFF

Event Type - DEL_CANCEL

Event Type – DEL_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type – DEL_PGIEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type - INV_CANCEL

Event Type – INV_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event HandlerStatus ProfileExpected Event ProfileParameter MappingBW ProfileAuthorization ProfileExtension TableRule Set

Event MessageExecute rule actions - Update status - Update Exp. Events - Update par. changes

EH Condition

Rule Condition

Overdue MonitorCheck overdue events - Update status - Send alerts - Overdue Rule Set

Reporting- BI Extraction- BI reports

A

Event Type – SO_DELBLK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

Event Type – SO_CRBLK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*

A 1

2

4

5

1

3

2

SLA – Order to Ready – Time taken to get an order to a point where it can be fulfilled (2hrs)

SLA – Order Ready to Delivery create – Time taken to create the delivery once it is ready to be delivered (Material Available Date – VBEP-MBDAT)SLA – Delivery Create to Delivery PGI - Time taken from Delivery Create to Post Goods Issue (Warehouse processing time)

5SLA – Order to Cash – Time taken to get an order through to Billing

3 4+ = Warehouse Time

4SLA – Delivery PGI to Invoice Create – Time taken from Post Goods Issue to Invoice Create (9PM on the day of PGI)

4


The Solution

WIMO – Where Is My Order• Single, simplified company

interface to status orders throughout the order lifecycle

• Inform AE of each order status change

• Monitor service level achievement – Back office

Enablers• SAP Event Management• Business Information

Warehouse

Stages of an order through WIMO• Stage 1 – Created• Stage 2 – Internal Review• Stage 3 – Being Processed• Stage 4 – Shipment

Confirmed• Stage 5 – Invoiced• Stage 6 – POD• Stage 7 – Send to BW and

Archive


The architecture

ECCSCM

Sales Order

Delivery / TO

Invoice

SCEM

Event Handler

Update WIMO Status

Portal

WIMO Front-End

Real TimeSales RepInterface

BW

Process Analysis

Extract and Archive to BWWIMO Wizard Tool

PR

PO

855 – PO Ack

856 - GR

46C

Sales Order

Delivery / TO

Invoice

Production Order


Solution Demo

Order Create – Check CR block, user status, incompleteness

Order Complete

Begin Fulfillment – Delivery created

Complete Fulfillment – Delivery shipped (PGI)

Ready for billing – Billing Block removed

Customer billed – Invoice created

Proof of Delivery received

Extract to SAP NetWeaver BW


Custom SAP EM Report

RFC to SCM to retrieve event handlers in a time period Overall Status of the EH: Shipped, Red, Green, Rescheduled


Analytics - SAP EM BI Report

• R/G/Y status adapted from SCM data (accounts for time delay)

• Right click drilldown to item detail, alternative dashboards






Customer Implementation 3 (POC) : Production Order Process

• The challenge• Where Is My Plane…

• A plane was in one of several hangers • The building of a plane was managed through

production orders• 1 BOM = 1 Plane

A startup airplane manufacturer had no way to show executives where a specific plane was in the production order process


The solution

• Implemented the standard Production Order Malfunction visibility process• Took 1 day to enable and demonstrate the

capability

CO01 – Create Production Order

CO15 – Confirm Production Order

SAP EM Web UI - Delivered


Visibility from within the SAP Production Order

• Transaction: CO03

SAP ECC – Imbedded Status






Real SAP EM Project Teams

Procurement to Pay Scenario• Design: 1 x part time SAP EM Architect, 1 full time SAP Architect• Configure: 1 x part time SAP EM functional expert, 2 full time SAP

functional experts• Develop: 1 x part time SAP EM developer, 1 x ABAP developer • 1 x Project Manager

Order to Cash Scenario• Design and Configure: 1 x full time SAP EM Architect• Develop: 1 x full time SAP EM developer, 1 x ABAP developer • 1 x full time BI developer• 1 x full time UI developer

Production Order Visibility Process Scenario (POC)• Develop, Design and Configure: 1 x full time SAP EM Architect


In conclusion - What value is derived from EM?

Exception management + Status management + Performance monitoring + Visibility

Process ImprovementReal Value!!!


Q Data Group - SAP EM Practice

Just starting out with SAP EM?• Self Assessment

Online questionnaire – Are you ready for SAP EM? (http://www.qdatausa.com/selfassessment/register.asp)

• 1 Day Readiness Assessment Helps companies make the correct decision as to whether SAP EM

matches the need. Also checks if your organization is ready for SAP EM.• 5 Day Assessment

An Overview presentation on what SAP EM and what it can do for you (½ day)

Detailed generic training covering the configuration of SAP EM (1 ½ days)

Standard EM Scenario Implementation (requires a working SAP EM system prior to on-site arrival) (1 day)

Conducting an analysis of your business processes (1 day) Executive presentation covering opportunities and a project plan to

realize those opportunities (1 day)

http://www.qdatausa.com/selfassessment/register.asp


BUSINESS VALUE

COLLABORATION

PROCESS RULES

DATA INTEGRITY

Real-time transactions Data cleansing Inside the system System communications Partner and system

cooperation Data accuracy Data accountability Process accountability User confidence

Plan in the system Communications with

your partners Master data rules Define service levels –

Internal and external Business measurements Define exceptions Status definition Data grouping Standard processes

Real-time operational exception management

Integrated notifications through workflow, alerts

Adaptive collaboration with partners

Proactive process realignment

Partner performance Track and Trace Status management Visibility – Process, data,

performance Analytics

Reduced risk Improved service Reduced cost Reduced time to action Improved process

compliance Visibility to performance

goals, process, data Improved collaboration Improved cycle times Fewer exceptions Improved reliability

gained through trusted processes

HOUSEKEEPING

Manage by exception, adapt processes,

realize benefits, set new VALUE targets

MEASURE and ADAPT

Take control of your processes through

monitoring, collaboration and automation

SENSE and RESPOND

Get your data (Master and Transaction) clean with consistent processes adopted to maintain it.

Get your processes integrated and into the system. Refine your process points , set measurement goals

PLAN and EXECUTE

FUNCTIONALITYINTEGRATION

SAP EVENT MANAGEMENT

1 2 3 4

BUSINESS VALUE

Supply Chain Maturity


More Info

http://www.qdatausa.com/Webinar series on SAP EM – Tuesdays 4/19 – 5/10

“SAP Event Management – SAP’s best kept secret” available at Amazon.com or Genie Press at http://www.geniepress.com/qdata

http://www.geniepress.com/books/sapem.htm


Questions???

Kevin WilsonSAP EM Practice [email protected] 1495

www.qdatausa.com

John D. McMahonClient Services – SAP [email protected] 6685

A few of QData’s Clients