3 Ways To Provide Great Customer Service

AND Have a Life

1. Outsource

Use a virtual reception service to make sure no calls go unanswered

1. Outsource

Have a Virtual Assistant/s monitor and respond to queries sent to email & social media accounts.

Pro tip: Use people in a different time zones to cover more of the day.

2. Use the Cloud

Use cloud based programs and apps to allow you to respond to queries even when you’re out of the office

2. Use the Cloud

Communication:• Gmail• Skype

Document Creation & Editing:• Google Drive• Microsoft Office

File Storage:• Dropbox• Google Drive

Invoicing & Accounting:• Xero• Zoho Invoice

My favourite programs include:

CRM:• Zoho CRM

Misc.:• Google Maps• Instapaper

Organisation & Project Management:• Evernote• Trello

Social Media:• Buffer• Facebook• Google+• Hootsuite• Twitter

3. Let your customers help themselves

Create a FAQ or Knowledgebase portal on your website

3. Let your customers help themselves

Organise a customer support forum where customers can discuss how they use your products and provide some assistance to each other.

www.sharynmunro.com.au