4 Communication In Workplace

Chapter Two:Chapter Two:The Evolution of Communication in the The Evolution of Communication in the

WorkplaceWorkplace

H.L. GoodallH.L. Goodall&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

Ch2: The Evolution of Communication in the Workplace

Copyright © 2006 Wadsworth 2



Classical Management and Classical Management and Information TransferInformation TransferScientific Management Organizations Should Operate as

Efficient Machines

Owners and Managers were to

Find “One Best Way”

Tasks were Made Discrete Mic

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Classical Management and Classical Management and Information TransferInformation TransferBureaucracy Fixed Division of Labor Hierarchy of Work Responsibilities Set of General Operating Rules Separation of Personal and Professional Lives Equal Selection based on Qualifications





Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction ProcessHawthorne Studies Importance of Open Communication

and Supportive Relations

Need to Take Workers’ Feelings into Account

Need to Respond to Developmental Needs of Workers

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Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process

Maslow’s Hierarchy of Needs

















Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM

http://web.utk.edu/~gwynne/maslow.HTM





Systems Thinking and Systems Thinking and Communication NetworksCommunication NetworksComponents of a System Environment Interdependence Goals Feedback Openness, Order, and Contingency



Using Formal and Informal Using Formal and Informal Networks EffectivelyNetworks Effectively Develop Contacts Inside and Outside

the Workplace

Keep Lines of Communication Open

Understand Decisions are Subject to

Change and Revision



Using Formal and Informal Using Formal and Informal Networks Effectively Networks Effectively (cont’d)(cont’d)

Never Assume Operational Isolation

Understand that Change is Healthy

Enter All Interactions from a

Conscious Communication

Perspective

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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and PowerInfluence of Cultural Approach to Power Classical Approach to Power

Reward Power

Coercive Power

Referent Power

Expert Power

Legitimate Power Mic

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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power

Human Relations Approach to Power

The Systems Approach to Power

The Cultural Approach to Power Power and Difference

Power and Democracy

Influence of Cultural Approach to Power

Classical Approach to Power



Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Phatic Communication:- Conversational speech

used to communicate sociability more than

information



Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Ordinary Conversation



Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Skilled Conversation



Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Personal Narratives



Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Dialogue



Organizational Narratives Organizational Narratives and Dialogueand Dialogue

Types of Communication

Mindless Communication

Mindful Communication

Mic

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The Next Step: Learning The Next Step: Learning OrganizationsOrganizationsFive Disciplines Systems Thinking

Personal Mastery

Mental Models

Shared Vision

Team Learning

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Role of Communication in Role of Communication in Learning OrganizationsLearning Organizations



Why We Learn About Why We Learn About Theories of CommunicationTheories of Communication They are Practical when Applied

Provides Intellectual Equipment

Acquire a Language for Describing and

Evaluating Personal Experiences

H.L. GoodallH.L. Goodall&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

Business

4 Communication In Workplace