sprinklr.com

The 6 “Must Haves” For Any Enterprise Social RFP

RFP• Natural Language Processing to manage large message volume

• Architecture to support volume spikes

• Multi-country and multi-language deployments

Scalability

• Measure engagement, response times, dispersion

• Connect social activity to business results

• Integration with existing analytics tools

• Message categorization at a granular level

Customized Reporting

• Manage conversations across ALL social channels

• Support for new & international networks

• Native design for multiple channels

Multi-Channel Management

• Collaboration among multiple functional units

• Automated & customizable rules, filters, and actions

• Workflow, routing, queues, notifications, and escalations

Cross-Functional Capabilities

• Frequency of new product feature releases

• Ability to support custom development

Rapid Product Enhancements

• Global user access, permission, approvers, and password management

• Audit trails, digital asset management, calendaring, templates

Social Governance

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Legal

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